Water Quality  |  Conservation/Education  |  Montebello Water System

Welcome to San Gabriel Valley Water Company

We proudly serve the communities of:
Arcadia, Baldwin Park, El Monte, Industry, Irwindale, La Puente, Montebello, Monterey Park, Pico Rivera, Rosemead, San Gabriel, Santa Fe Springs, South El Monte, West Covina, Whittier and unincorporated portions of Los Angeles County, in the communities of Bassett, Hacienda Heights, Los Nietos and South San Gabriel.

News & Issues

Water Heroes

State Recognizes 10 Water Suppliers Including San Gabriel Valley Water Company as “Water Heroes” for Continued Water Savings

See Tribune Articles Link to article below

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Public Participation Hearing Notices

Hearing Notice
Spanish Version

2015 Update of the Urban Water Management Plan:

San Gabriel Valley Water Company's 2015 Urban Water Management Plan can be seen here and its appendices, it also available for public inspection at its commercial offices

Lead and Copper Monitoring

San Gabriel Valley Water Company has been monitoring lead and copper concentrations at customer taps throughout its distribution system to comply with the Lead and Copper Rule since the late 1990s. San Gabriel utilizes groundwater as its source which is generally less corrosive and higher quality than surface water from lakes, rivers, or streams. San Gabriel uses only the highest quality materials and components to construct and maintain the water system, which meets strict federal and state regulations. San Gabriel continues to work tirelessly to provide its customers with high quality drinking water that is safe and aesthetically pleasing. Read More >

State Drought Self-Certification Documentation

The following documents were submitted to the State Water Resources Control Board on June 22, 2016, as part of the District's self-certification of supply reliability under California Code of Regulations, title 23, section 864.5. The submitted documents demonstrate surplus available supplies to meet projected demands over the next three years under continued drought conditions. Please see link for more information.

SGVWC Water Supply Reliability Self-Certification Forms



Mandatory Water Conservation and Drought Surcharges Lifted

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2015 Drought Notice

San Gabriel Valley Water Company has been ordered by the California Public Utilities Commission to notify its customers of the State Water Resources Control Board's restrictions and fines for violations of the Board's Emergency Regulations.

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NOTICE OF STATE WATER RESOURCES CONTROL BOARD EMERGENCY REGULATION TO CONTROL WATER USE DURING DROUGHTS

New Water Restrictions In Effect Designed to Comply with State Mandate

Drought Notice - Spanish

Drought Notice - Chinese

San Gabriel Valley Water Company and all water utilities under the jurisdiction of the California Public Utilities Commission have been ordered to notify customers of the State Water Board's restrictions and fines for violations of the Board's regulations. The emergency regulations call on all water users to sharply cut back on outdoor water use in response to severe drought conditions in California and Governor Brown's call for Californians to reduce water usage by 20 percent. Every resident of the state is responsible for complying with these regulations and your cooperation is needed to conserve precious drinking water. The State Water Board has determined that the following outdoor water use activities by San Gabriel Valley Water Company's customers are not allowed:

Watering outdoor landscapes in a way that causes water to "runoff" onto adjacent property, non-irrigated areas, private and public walkways, roadways, parking lots, or structures.
Washing a vehicle, with a hose without a shut-off nozzle or other device that will immediately stop the flow of water when not in use.
Using drinking water to wash driveways and sidewalks.
Using drinking water in a fountain or other decorative water feature, except where the water is recirculated.

Violation of any of these four prohibited or restricted water use activities may be punished by a fine of up to five hundred dollars ($500) for each day in which the violation occurs. We want to thank our customers for doing their part and helping us through these dry times. Further information about the drought, conservation programs and other helpful tips can be obtained on our website or by contacting our local business offices:

San Gabriel Valley Water Company

El Monte Office: (626) 448-6183
Industry Office: (626) 330-1628
Whittier Office: (562) 699-1041

State Water Resources Control Board Adopts Water Conservation Emergency Regulations for Outdoor Water Use

The State Water Resources Control Board adopted emergency statewide urban water conservation regulations which became effective on July 28, 2014. The emergency regulations call on all water users to sharply cut back on outdoor water use in response to severe drought conditions in California. Every resident of the state is responsible for complying with these regulations which remain in place until April 25, 2015.

The State Water Board directs water utilities to educate and inform customers about the following four prohibited activities that limit outdoor irrigation and wasteful water practices:

  • Using water to wash down sidewalks and driveways
  • Landscape irrigation that causes runoff to streets and gutters
  • Using a hose to wash a car or other outdoor use without a shutoff valve
  • Using potable water in a decorative fountain unless it recirculates the water

San Gabriel Valley Water Company is actively promoting compliance with these regulations through customer education and as directed by the California Public Utilities Commission. We continue to educate customers through methods of outreach such as direct mail, web site alerts, messages on customer bills and school-based education programs that reinforce the need for customers and their families to take prompt action to reduce outdoor water use to conserve precious drinking water.

San Gabriel has an active and comprehensive conservation program that offers a full range of helpful programs for customers to cut back their water use, including:

  • high-efficiency clothes washer rebates
  • weather based irrigation controller rebates
  • high-efficiency toilet program at no charge to customers
  • water conservation audits at no charge to customers
  • landscape design classes
  • conservation kits at no charge to customers
  • helpful conservation tips and fact sheets with easy access on company’s web page

Current information about the State Water Board’s actions and helpful conservation tips, money saving rebates, etc. is available on the Conservation/Education page of our website.

San Gabriel Valley Water Company Responds to Governor Brown's Declaration of a Statewide Drought

There is no doubt that California is in the middle of another drought, so we welcome the Governor’s declaration and his call for a voluntary 20 percent reduction in water use as a way to focus everyone’s attention on what we can do today to make sure we have water in the future. San Gabriel Valley Water Company has been providing water service to the residents and businesses in our service areas for three quarters of a century. Virtually 100 percent of the water that we serve comes from underground aquifers that are replenished by rain that falls on the valley floor and in the nearby San Gabriel Mountains. However, the lack of rainfall has reduced the amount of water in these aquifers.

We urge our customers to continue to conserve and find ways to voluntarily reduce their water use. Tips on how to reduce water use can be found on our website's conservation page at:

Conservation Education

We will keep our customers informed about the status of the water supply whenever there are new developments, so keep an eye on your water bills and our website.

Thank you all for helping us work our way through these dry times.

San Gabriel Valley Water Company Awarded Contract to Operate Montebello City Water System

El Monte, CA, October 1, 2013: El Monte based San Gabriel Valley Water Company ("San Gabriel") will take over operation of the City of Montebello's municipal water system beginning tomorrow. Montebello requested proposals for an operations and maintenance contract for its municipal water system in June of this year after California Water Service Company announced that it would terminate its operations contract at the end of September. Read More >

California Public Utilities Commission
2010 Water Action Plan

San Gabriel Valley Water Company supports the Public Utilities Commission's Water Action Plan. This document outlines ways to maintain water quality, strengthen water conservation efforts, assist low-income customers, and set rates that balance investment, conservation, and affordability.

Conservation Rebate Information:

Please visit bewaterwise.com for rebate information on water saving devices.

Tiered Water Conservation Rates:

The California Public Utilities Commission directed San Gabriel Valley Water Company, and other Commission regulated water utilities, to implement tiered water conservation rates for its residential customer, effective July 1, 2010.
More Information>>

Conservation Tips

  • City of Montebello Water System

    Welcome City of Montebello Water System Customers, as the newest members of the San Gabriel Valley Water Company family. We look forward to serving all your water needs in the future. Please follow the link below for information on you water service, or contact our customer service department at (626) 448-6183.

  • Advance Meter Communications Pilot

  • Security Information

    ALERT: UNAUTHRIZED ONLINE BILL PAYMENT SERVICES

    An unaffiliated bill payment service known as Doxo. Inc. is targeting San Gabriel Valley Water Company Customers who found this unauthorized payment service while searching for the Water Company's on-line Bill payment service. Doxo is not affiliated with and is not authorized by San Gabriel Valley Water Company to accept payments. Some customers have been misled because Doxo, without permission from San Gabriel Valley Water Company, used the company's logo on its web page. We have also received reports of payments never arriving or being delayed and due dates being missed when paying through Doxo.

    Please only use this link on this website to pay your bill on-line or by phone.

    BE ALERT FOR PERSONS POSING AS WATER COMPANY EMPLOYEES TO GAIN ENTRANCE TO YOUR HOME. WATER COMPANY EMPLOYEES CARRY COLOR PHOTO ID CARDS WHICH THEY WILL SHOW YOU UPON REQUEST. TO CONFIRM THE IDENTITY OF AN EMPLOYEE, PLEASE CALL 626-448-6183.

    San Gabriel Valley Water Company will not call customers to request bank account information. Customers are only asked for bank account information when they contact San Gabriel Valley Water Company and request setting up AutoPay service. Please do not give personal information to any unknown caller.

  • Holiday Notice

    Our offices will be closed:

    Monday, January 2nd - New Year's Day

    Monday, January 16th - Martin Luther King Day

    Monday, February 20th - President's Day

    Monday, May 29th - Memorial Day

    Tuesday, July 4th - Independence Day

    Monday, September 4th - Labor Day

    Monday, October 9th - Columbus Day

    Friday, November 10th - Veterans Day

    Thursday & Friday - November 23rd & 24th - Thanksgiving Holiday

    At 12:00 noon Thursday, December 22nd - Awards Luncheon

    Monday & Tuesday, December 25th & 26th - Christmas Holiday

    In case of an emergency call (626) 448 – 4029