Home Customer Services Notice of Expiration of Emergency Customer Protections

OCTOBER 1, 2021

 Pursuant to California Public Utilities Commission Resolution M-4849, Emergency Customer Protections implemented in response to COVID-19 will expire on September 30, 2021. 

How does this affect you? 

In March 2020, San Gabriel Valley Water Company (SGVWC) suspended the collection of deposits and reconnection fees, as well as the recertification of enrollment in the California Alternative Rates for Water (CARW) program. Beginning October 1, 2021, SGVWC may resume these activities. 

Beginning October 1, 2021, Customers may be charged a refundable deposit to establish credit equal to twice the estimated average monthly bill. SGVWC may also charge $25.00 for reconnection of service during regular working hours, or $40.00 for reconnection of service during non-working hours. 

Also beginning October 1, 2021, CARW program enrollees must recertify their enrollment in the program every two years. This can be done by submitting an application for the CARW program (available here) directly to SGVWC, or by maintaining enrollment in your energy utility provider’s California Alternative Rates for Energy (CARE) program. 

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