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1

New and improved bill pay service

San Gabriel Valley Water Company is excited to announce that beginning July 1, 2023 we now have a new and improved bill pay service for paying your water bill, powered by InvoiceCloud. With simple and secure navigation, you can pay the way that’s most convenient for you – online, by phone, or by text, anytime, 24/7.

Please see New Bill Pay and AutoPay Re-register Letter.

2

Unauthorized online bill payment services

An unaffiliated bill payment service known as Doxo Inc. is targeting San Gabriel Valley Water Company Customers who found this unauthorized payment service while searching for the Water Company's on-line bill payment service. Doxo is not affiliated with and is not authorized by San Gabriel Valley Water Company to accept payments. Some customers have been misled because Doxo, without permission from San Gabriel Valley Water Company, used the company's logo on its web page. We have also received reports of payments never arriving or being delayed and due dates being missed when paying through Doxo.

Please see How to Pay My Bill to pay your bill on-line or by phone.

3

Persons posing as water company employees

Be alert for persons posing as water company employees to gain entrance to your home. Water company employees carry color photo id cards which they will show you upon request. To conﬁrm the identity of an employee, please call 1-626-448-6183.

Office: 1-626-448-6183 Emergencies Only: 1-626-448-4029

How to Pay My Bill

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San Gabriel Valley Water Company

11142 Garvey Avenue

El Monte, CA 91733

Office Hours: M-Th 7:30am – 5:30pm
Alternating Fridays: 7:30pm-4pm

1-844-232-8664

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Home
Customer Services
Conservation & Water News
Water Quality & Supply
Rates & Regulatory
Doing Business With Us
Contact Us
Montebello Customers

Contact Us

EI Monte
1-626-448-6183
M-Th 7:30am - 5:30pm
Alternating Fridays: 7:30am - 4pm
Whittier
1-562-699-1041
M-Th 7:30am - 5:30pm
Alternating Fridays: 7:30am - 4pm
Industry
1-626-330-1628
M-Th 7:30am - 5:30pm
Alternating Fridays: 7:30am - 4pm
After Hours
1-626-448-4029
Weekends & Holidays

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