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1

Unauthorized online bill payment services

An unaffiliated bill payment service known as Doxo Inc. is targeting San Gabriel Valley Water Company Customers who found this unauthorized payment service while searching for the Water Company's on-line bill payment service. Doxo is not affiliated with and is not authorized by San Gabriel Valley Water Company to accept payments. Some customers have been misled because Doxo, without permission from San Gabriel Valley Water Company, used the company's logo on its web page. We have also received reports of payments never arriving or being delayed and due dates being missed when paying through Doxo.

Please see How to Pay My Bill to pay your bill on-line or by phone.

 

2

Persons posing as water company employees

Be alert for persons posing as water company employees to gain entrance to your home. Water company employees carry color photo id cards which they will show you upon request. To confirm the identity of an employee, please call 1-626-448-6183.

3

Persons posing as water company employees

Be aware of scammers posing as Water Company Employees calling about an unpaid water bill. Water Company Employees will not call you demanding payment for a water bill nor will they ask for a credit card number and security code for payment of a water bill over the phone.

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  • Home
  • Customer Services
    • Programs & Services
      • How to Pay My Bill
      • Financial Assistance for Utility Bills
      • How to Apply For Service
      • Shut Off For Repair
      • California Alternative Rates For Water (CARW)
      • Critical Care/Third Party Notification
      • Water Audits
    • Service Map
    • Your Meter
    • FAQs
    • Dig Alert
    • Emergency Disaster Relief Program
    • Safety & Emergency Preparedness
    • Notice of Expiration of Emergency Customer Protections
    • Emergency Messaging
    • Understanding Your New Water Bill
    • Billing Information
    • Disconnection Policy
      • SB998 Reporting
    • Privacy
    • Notice of Resumption of Disconnection Policy
  • Conservation & Water News
    • Drought Alert
    • Conservation Programs and Rebates
    • Regulation
    • Tips
    • Kids Korner
    • Water News
  • Water Quality & Supply
    • Water Quality
    • Cloudy Water
    • Water Sources
    • Water Treatment
    • Public Health Goal Report
    • Lead and Copper Monitoring
    • Water Quality Reports
    • 2020 Urban Water Management Plan
    • Projects
    • Partners
  • Rates & Regulatory
    • Latest Rates & Regulatory Updates
    • Tariff Book
      • General Rate Schedules
      • Preliminary Statement
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      • Other Tariffs
    • Advice Letter Filings With CPUC
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Logo
  • Home
  • Customer Services
    • Programs & Services
      • How to Pay My Bill
      • Financial Assistance for Utility Bills
      • How to Apply For Service
      • Shut Off For Repair
      • California Alternative Rates For Water (CARW)
      • Critical Care/Third Party Notification
      • Water Audits
    • Service Map
    • Your Meter
    • FAQs
    • Dig Alert
    • Emergency Disaster Relief Program
    • Safety & Emergency Preparedness
    • Notice of Expiration of Emergency Customer Protections
    • Emergency Messaging
    • Understanding Your New Water Bill
    • Billing Information
    • Disconnection Policy
      • SB998 Reporting
    • Privacy
    • Notice of Resumption of Disconnection Policy
  • Conservation & Water News
    • Drought Alert
    • Conservation Programs and Rebates
    • Regulation
    • Tips
    • Kids Korner
    • Water News
  • Water Quality & Supply
    • Water Quality
    • Cloudy Water
    • Water Sources
    • Water Treatment
    • Public Health Goal Report
    • Lead and Copper Monitoring
    • Water Quality Reports
    • 2020 Urban Water Management Plan
    • Projects
    • Partners
  • Rates & Regulatory
    • Latest Rates & Regulatory Updates
    • Tariff Book
      • General Rate Schedules
      • Preliminary Statement
      • Rules
      • Forms
      • Contracts & Deviations
      • Other Tariffs
    • Advice Letter Filings With CPUC
    • Contact Information
  • Doing Business With Us
    • New Development
      • Preliminary Assessment
      • Application
      • Project Submittal Requirements
      • Water Service Availability / Flow
      • Links
    • Products & Services We Purchase
    • Supplier Diversity
      • Calendar of Events
      • Vendor Information Form
    • Career Opportunities
  • Contact Us
  • Montebello Customers

Contact Us

  • EI Monte
    1-626-448-6183
    M-Th 7:30am - 5:30pm
  • Alternating Fridays: 7:30am - 4pm
  • Whittier
    1-562-699-1041
    M-Th 7:30am - 5:30pm
  • Alternating Fridays: 7:30am - 4pm
  • Industry
    1-626-330-1628
    M-Th 7:30am - 5:30pm
  • Alternating Fridays: 7:30am - 4pm
  • After Hours
    1-626-448-4029
    Weekends & Holidays

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