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1

Unauthorized online bill payment services

An unaffiliated bill payment service known as Doxo Inc. is targeting San Gabriel Valley Water Company Customers who found this unauthorized payment service while searching for the Water Company's on-line bill payment service. Doxo is not affiliated with and is not authorized by San Gabriel Valley Water Company to accept payments. Some customers have been misled because Doxo, without permission from San Gabriel Valley Water Company, used the company's logo on its web page. We have also received reports of payments never arriving or being delayed and due dates being missed when paying through Doxo.

Please see How to Pay My Bill to pay your bill on-line or by phone.

 

2

Persons posing as water company employees

Be alert for persons posing as water company employees to gain entrance to your home. Water company employees carry color photo id cards which they will show you upon request. To confirm the identity of an employee, please call 1-626-448-6183.

3

Persons posing as water company employees

Be aware of scammers posing as Water Company Employees calling about an unpaid water bill. Water Company Employees will not call you demanding payment for a water bill nor will they ask for a credit card number and security code for payment of a water bill over the phone.

4

NOTICE OF CHANGE IN POLICY ON DISCONTINUATION OF WATER SERVICE FOR NON-PAYMENT

Beginning February 1, 2020, San Gabriel Valley Water Company will no longer hand-deliver Notices of Discontinuation of Service for Non-Payment (Urgent Notices). Beginning February 1, 2020, Urgent Notices will be provided to the Customer of Record by mail no less than ten (10) days prior to discontinuance of service for non-payment and, where the Customer of Record’s address is not the address of the property to which service is provided, to the address of the property to which service is provided, addressed to “Occupant.”

For additional information, please visit our website (www.sgvwater.com) or call San Gabriel Valley Water Company customer service.

El Monte
(626) 448-6183
Whittier
(562) 699-1041
Industry
(626) 330-1628

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  • Home
  • Customer Services
    • Programs & Services
      • How to Pay My Bill
      • How to Apply For Service
      • Shut Off For Repair
      • California Alternative Rates For Water (CARW)
      • Critical Care/Third Party Notification
      • Water Audits
    • Service Map
    • Your Meter
    • FAQs
    • Dig Alert
    • Emergency Disaster Relief Program
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    • Public Health Goal Report
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    • Water Quality Reports
    • 2015 Urban Water Management Plan
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    • Latest Rates & Regulatory Updates
    • Tariff Book
      • General Rate Schedules
      • Preliminary Statement
      • Rules
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      • Contracts & Deviations
      • Other Tariffs
    • Advice Letter Filings With CPUC
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Logo
  • Home
  • Customer Services
    • Programs & Services
      • How to Pay My Bill
      • How to Apply For Service
      • Shut Off For Repair
      • California Alternative Rates For Water (CARW)
      • Critical Care/Third Party Notification
      • Water Audits
    • Service Map
    • Your Meter
    • FAQs
    • Dig Alert
    • Emergency Disaster Relief Program
    • Safety & Emergency Preparedness
    • Emergency Messaging
    • Understanding Your New Water Bill
    • Billing Information
    • Disconnection Policy
  • Conservation & Water News
    • Rebate and Conservation Programs
    • Regulation
    • Tips
    • Kids Korner
    • Water News
  • Water Quality & Supply
    • Water Quality
    • Cloudy Water
    • Water Sources
    • Water Treatment
    • Public Health Goal Report
    • Lead and Copper Monitoring
    • Water Quality Reports
    • 2015 Urban Water Management Plan
    • Projects
    • Partners
  • Rates & Regulatory
    • Latest Rates & Regulatory Updates
    • Tariff Book
      • General Rate Schedules
      • Preliminary Statement
      • Rules
      • Forms
      • Contracts & Deviations
      • Other Tariffs
    • Advice Letter Filings With CPUC
    • Contact Information
  • Doing Business With Us
    • New Development
      • Preliminary Assessment
      • Application
      • Project Submittal Requirements
      • Water Service Availability / Flow
      • Links
    • Products & Services We Purchase
    • Supplier Diversity
      • Calendar of Events
      • Vendor Information Form
  • Contact Us

Contact Us

  • EI Monte
    1-626-448-6183
    M-F 8am - 5pm PST
  • Whittier
    1-562-699-1041
    M-F 8am - 5pm PST
  • Industry
    1-626-330-1628
    M-F 8am - 5pm PST
  • After Hours
    1-626-448-4029
    Weekends & Holidays

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