Customer Assistance Program
Customer Assistance Program (CAP)
Low-Income Water Rate Discount
The Customer Assistance Program (CAP) provides a discount on water bills for qualifying low-income households. If you already qualify for a discount under the CARE program for your electric or gas bills, you may also qualify for CAP.
How to Apply:
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Complete the CAP application form.
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Submit the form by hand-delivering, mailing, or emailing a scanned copy to the water company.
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The company will review and verify your application.
Once approved, your discount will apply to your next bill. If your application is denied, you will receive a letter explaining the reason. For assistance with the application or more information, visit or call your Customer Service Office.
CAP Application Forms:
Income Requirements
(Valid from June 1, 2025, to May 31, 2026)
Number of Persons in Household / Total Combined Income from All Sources
1-2 /$42,300
3 /$53,300
4 /$64,300
5 /$75,300
6 /$86,300
7 /$97,300
8 /$108,300
For each additional person, add $11,000
Eligibility Requirements:
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Residential customers with a 1" or smaller water meter.
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Applicant’s name must be on the water bill.
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Verification of household income may be required. A utility bill with a gas or electric discount is acceptable as proof.
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Applicant cannot be claimed as a dependent on someone else’s tax return.
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Applicant or someone in the household must participate in a qualifying Public Assistance Program, or the total household income must meet the limits above.
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Applicant must reapply if they move.
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Renew application every two years, or sooner if requested.
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Notify the utility within 30 days if you become ineligible for CAP.