Customer Services
Report a Problem
If you experience any issues with water service, contact us by phone or email.
Our support team is ready to help.
Weekend emergency phone number: (626) 448-4029
Reporting Water Emergencies
For after-hours or weekend water emergencies (such as main breaks, service leaks, valve or hydrant damage, and pressure issues), call our emergency line. A Central Control Operator will assess the issue, initiate a work order, and dispatch crews if needed. Non-emergency issues will be handled during regular business hours.
Customer Water Supply Gate Valve
Every home or building has a water supply gate valve, used to shut off water during repairs or emergencies. Locate this valve in advance, and ensure everyone in your household knows how to use it to prevent leaks and flooding.
Where to Find Your Gate Valve:
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Near the Front of the House – Where the water supply pipe enters your home, often below the hose bib (garden hose attachment).
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Inside the Meter Box – Located near the front of your home. If the gate valve is inside, it will be on the side of the meter closest to your house. (Do not use the Angle Stop or Meter Valve, which are water company property, to turn off water.)
If you cannot locate your gate valve, contact Customer Service during normal business hours for a free turn-off for repairs.
Start/Stop Water Service
To start or transfer water service, submit an application at least 24 hours before your requested start date on a regular business day. Same-day service requests may be possible if submitted before 12 pm.
Stop Service
To stop service, notify the Utility at least two business days in advance.
Additional Information
Discontinuing Service
To stop service, notify the Utility at least two business days in advance.
How to Apply In Person:
El Monte Office
San Gabriel Valley Water Company
11142 Garvey Avenue El Monte, CA 91733
Office Hours:
M-Th 7:30am – 5:30pm
Alternating Fridays: 7:30am-4pm
Industry Office
San Gabriel Valley Water Company
14404 Valley Blvd. City of Industry, CA 91745
Office Hours:
M-Th 7:30am – 5:30pm
Alternating Fridays: 7:30am-4pm
Industry Office Permanently Closing on 10/2/2025
Whittier Office
San Gabriel Valley Water Company
11579 Hadley Street Whittier, CA 90606
Fontana Water Company
Fontana Water Company
15966 Arrow Route Fontana, CA 92335
How to Apply By Email:
Request a Residential or Business Service Application by emailing:
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El Monte: customerservice_elmonte@sgvwater.com
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City of Industry: customerservice_industry@sgvwater.com
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Whittier: customerservice_whittier@sgvwater.com
Include a clear copy of your photo ID. After submitting, call (626) 448-6183 to confirm we received and processed your application.
Important Notes:
If the water is currently off, service can be restored the same day if all charges are paid before 5 pm. A deposit may be required.
Programs and Services
Service Map
View our service map to find your service area, and understand how we measure your water usage with regular meter readings.
Your Meter
Meter Reading and Leak Detection Guide
Meter Reading Schedule
We read all meters every 27 to 33 days, organized by geographical groups to keep costs low. Contact Customer Service to find out your next scheduled reading date.
How to Read Your Water Meter
Classic Meter
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Reads like a car odometer but measures water in cubic feet.
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Each cubic foot equals 7.48 gallons, and bills are calculated in units of 100 cubic feet (Ccf), or 748 gallons.
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The last two black-background numbers are ignored in billing.
Example:-
Initial reading: 0000
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New reading: 0012
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Usage: 12 Ccf (1,200 cubic feet or 8,976 gallons)
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AMR (Automated Meter Reading) Meter
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Displays total water used in cubic feet.
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The last five digits are ignored in billing.
Example:-
Initial reading: 000,0
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New reading: 001,2
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Usage: 12 Ccf (1,200 cubic feet or 8,976 gallons)
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How to Check for Leaks
Classic Meter
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Turn off all water sources.
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Check the meter’s sweep hand position.
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Wait 10-15 minutes, then recheck.
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If the hand has moved, a leak is present.
AMR Meter
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Look for the faucet icon on the LCD:
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No Icon: No leak detected in the past 24 hours.
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Flashing Icon: Intermittent leak detected in the last 24 hours. Check faucets and toilets.
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Solid Icon: Continuous leak in the last 24 hours. Check the 9th digit on the LCD. If incrementing, inspect faucets, toilets, and exterior areas for leaks.
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For assistance, contact Customer Service at (626) 448-6183.
Frequently Asked Questions
The service charge portion of your bill is designed to recover a portion of the total costs incurred in providing water service. These costs include operating and maintaining the supply, treatment, distribution and service facilities that are needed to provide water service to your home or business. This charge appears on every bill and does not vary with consumption, but is related to the size and flow capacity of your meter.
Monthly Service Charge is a Readiness-to-serve
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It pays for our infrastructure.
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It pays for having water 24 hours a day on demand.
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It pays for upgrades to our water mains, reservoirs, wells and hydrants.
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It pays for safe drinking water that meets state and federal drinking standards.
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It ensures we have someone available 24/7, even after hours.
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It pays for having someone come to your property after hours and on weekends in an emergency.
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We strive to avoid unplanned water outages. However, unexpected issues, such as water main breaks, can occur. For planned interruptions, we notify customers in person or with door hangers detailing the expected hours of interruption.
Submit an application with a $2,500 deposit to San Gabriel Valley Water Company, specifying the job location. Water costs and a $60 handling fee will be deducted from the deposit once the undamaged meter is returned. Damaged meters or failure to pay bills may result in forfeiture of part or all of the deposit.
El Monte Office
11142 Garvey Avenue, El Monte, CA 91733
Phone: (626) 448-6183 | Fax: +1(626) 448-2105
Hours: M-Th 7:30 am – 5:30 pm | Alternating Fridays: 7:30 am - 4 pm
After Hours: (626) 448-4029 | Email: customerservice_elmonte@sgvwater.com
Industry Office
14404 Valley Boulevard, Industry, CA 91746
Phone: (626) 330-1628 | Fax: +1(626) 968-2568
Hours: M-Th 7:30 am – 5:30 pm | Alternating Fridays: 7:30 am - 4 pm
After Hours: (626) 448-4029 | Email: customerservice_industry@sgvwater.com
Whittier Office
11579 Hadley Street, Whittier, CA 90606
Phone: (562) 699-1041 | Fax: +1(562) 699-0211
Hours: M-Th 7:30 am – 5:30 pm | Alternating Fridays: 7:30 am - 4 pm
After Hours: (626) 448-4029 | Email: customerservice_whittier@sgvwater.comHigher usage is often due to landscape irrigation issues, such as leaks, broken sprinkler heads, or increased watering. Other causes include leaky toilets, constantly running toilets, or open valves. Check your property and consult with a landscaper if needed. For questions, contact Customer Service.
Bills are due upon receipt and become past due if not paid within 19 days of the mailing date.
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Automatic Bill Payment: Enroll by submitting the AutoPay form and a voided check. Your account will be debited automatically each billing cycle.
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Online Payment: Pay through your bank or third-party service (ensure you select San Gabriel Valley Water Company and use your customer and account number).
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Mail: Send the detachable bottom portion of your bill and payment to:
San Gabriel Valley Water Company
P.O. Box 5970
El Monte, CA 91734-1970 -
In Person: Pay by check, cashier’s check, or cash at one of our offices.
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Meters are typically read every 27 to 33 days. Contact Customer Service to confirm your next scheduled read date.
Our rates are regulated by the California Public Utilities Commission. Discounts are available for low-income customers through the California Alternative Rates for Water (CARW) program.
Yes, we can send a notification to a designated third party (e.g., family member, guardian) for elderly or disabled customers. Proof of age (62+) or disability is required, along with the third party’s contact information.
Visit any of our offices to establish service:
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El Monte: 11142 Garvey Avenue, El Monte, CA 91733
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Industry: 14404 Valley Boulevard, Industry, CA 91746
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Whittier: 11579 Hadley Street, Whittier, CA 90606
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No, we provide potable water service only.
Contact Customer Service, M-Th 7:30am - 5:30pm Alternating Fridays: 7:30am - 4pm
Why Does My Water Look Cloudy?
Occasionally, your drinking water may appear cloudy or milky due to air bubbles in the water. This is harmless. After a few seconds, the bubbles will rise to the top and the water will clear. There is no health risk, and your water is safe to drink.