Billing and Payment
Payment Options
Automatic Bill Payment
Set up AutoPay to have your bill automatically deducted from your bank account every month. Complete the AutoPay Application and attach a voided check.
Online Payment
Easily pay your bill online through our secure payment partner, InvoiceCloud. Use a credit card, debit card, or eCheck for one-time or recurring payments.
Mail and Phone Payment
Mail your payment or use our 24/7 automated line to pay by credit card or eCheck: 877-274-8419.
San Gabriel Valley Water Company
Post Office Box 5970 El Monte, CA 91734
Paying Your Bill In Person
You can pay your bill in person at any of our three Customer Service Offices. We accept cash, checks, cashier’s checks, and money orders. For added convenience, our El Monte office has a digital payment kiosk.
Please make checks payable to San Gabriel Valley Water Company. Each office also has a drop box available at the front entrance.
El Monte Office
San Gabriel Valley Water Company
11142 Garvey Avenue El Monte, CA 91733
Office Hours:
M-Th 7:30am – 5:30pm
Alternating Fridays: 7:30am-4pm
Whittier Office
San Gabriel Valley Water Company
11579 Hadley Street, Whittier, CA 90606
Understanding Your Bill
Your water usage is measured in units of 100 cubic feet (Ccf), equal to 748 gallons. This measurement, along with any applicable charges, is shown on your bill.
This guide provides a detailed explanation of each section of your water bill, helping you understand charges, usage details, and payment information. It breaks down each part of your bill, so you can see exactly where your costs come from and make informed decisions about water usage.
Unauthorized Payment Warning
Ensure payments are made through authorized channels to avoid delays or fees.
ALERT: Unauthorized Online Bill Payment Services
An unaffiliated bill payment service, Doxo Inc., has been misleading some San Gabriel Valley Water Company customers by appearing in search results for our online payment service. Doxo is not authorized by San Gabriel Valley Water Company to accept payments, and it has used our logo without permission, causing confusion. Some customers have experienced delays, missed due dates, and payments not reaching us when using Doxo.
To pay your bill safely, use our official Pay My Bill page or call us directly.
Beware of Impersonators
Only allow entry to genuine water company employees, who carry color photo ID cards. If in doubt, verify by calling us at (626) 448-6183.
Important: San Gabriel Valley Water Company will never call you to request bank account information. We only ask for bank details when you reach out to us to set up AutoPay. Never share personal information with unknown callers.
