Our Commitment to Accessibility

At San Gabriel Valley Water Company, we are committed to ensuring that our website and digital services are accessible to all customers, including individuals with disabilities. We believe everyone should have equal access to important information about their water service, billing, conservation programs, and community resources.

We are actively working to improve the accessibility and usability of our website and strive to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

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Ongoing Efforts

We are continuously taking steps to enhance accessibility, including:

• Designing content with clear structure and readable formatting

• Providing alternative text for images and meaningful links

• Improving color contrast for readability

• Supporting keyboard navigation across key site features

• Testing our website using accessibility evaluation tools and manual reviews

Accessibility is an ongoing process, and we are committed to regularly reviewing and improving our website to better serve all users.

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Third-Party Content

While we strive to ensure accessibility across our website, some third-party content or applications may not be fully accessible. We encourage vendors and partners to meet accessibility standards and work to improve these experiences where possible.

Need Assistance?

If you experience any difficulty accessing content on our website or need assistance with any part of our services, please contact us. We are here to help and will work to provide the information or support you need in an accessible format.

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Customer Service
Phone: (626) 448-6183
Email: customerservice_elmonte@sgvwater.com
Mail: 11142 Garvey Avenue, El Monte, CA 91733