top of page
Emergency Disaster Relief Program form and first aid kit

Emergency Disaster Relief

Customer Assistance Program (CAP)

Emergency Protections for Customers

When the California Governor’s Office or U.S. President declares a State of Emergency (excluding drought), San Gabriel Valley Water Company offers the following protections to residents and small business owners impacted by water supply disruptions, water quality issues, or uninhabitable properties, even if the emergency isn’t directly water-related (e.g., wildfires).

Water droplet dollar sign on glass

Protections Provided:

  • Fee Waivers: Suspend deposits and waive reconnection fees for affected customers re-establishing service, valid for up to one year.

  • Service Response: Expedite turn-on and turn-off service requests.

  • Payment Assistance: Offer flexible payment plans and support for low-income customers.

  • Bill Waivers: Waive bills for customers whose homes are uninhabitable or destroyed, including a pro-rated waiver of fixed charges while the home is uninhabitable.

  • Unpaid Bill Assistance: Work with affected customers to resolve unpaid bills and minimize disconnections.

  • Tenant Protections: Allow tenants without account names to re-establish service by self-identifying as disaster area residents, ensuring they receive the same protections.

  • Agency Collaboration: Share information with the Governor’s Office of Emergency Services and CAL FIRE to support emergency response efforts.

  • Annual Outreach: Raise awareness of these protections through community events, website updates, and media notices.

 

For more information, visit our website at www.sgvwater.com or contact a representative at:

 

View this page in: Spanish, Chinese, Korean, Vietnamese, Russian, Tagalog.

bottom of page