Ways to Pay Your Bill
Online
We now provide the ability to pay your water bill on-line using a credit card, debit card, or electronic
check.
AutoPay is also available.
By Phone
1-844-232-8664
M-F 8am – 5pm PST
Payments by phone can now be made using a credit card, debit card or electronic check.
By Mail
PO Box 5970
El Monte, CA 91734-1970
Make check payable to: SGV Water Company
NOTE: Please include the payment stub.
In Person
M-F 8am – 5pm PST
Office Hours
View all office locations.
An after hours drop box is available at all office locations.
NOTE: Accept cash, check or money order.
Start, Stop & Move Service
Start
Service is established, in person, at any of our office locations or by email.
Stop
Call our Customer Service Department. If your current Billing Address is
the same as the service location, a forwarding address is necessary to close your account.
Move Service
Let us help you move your water service. Contact our Customer Service
Department and we will be happy to help you move service to your new address if it is in our service
area.
Report-a-Problem
El
Monte
1-626-448-6183
M-F 8am – 5pm PST
Email Customer Service
customerservice_elmonte@sgvwater.com
Industry
1-626-330-1628
M-F 8am – 5pm PST
Email Customer Service
customerservice_industry@sgvwater.com
Whittier
1-562-699-1041
M-F 8am – 5pm PST
Email Customer Service
customerservice_whittier@sgvwater.com
After Hours
1-626-448-4029
M-F 8am – 5pm PST
Saturday & Sunday
Holidays
Alerts(4)
1
Unauthorized online bill payment services
An unaffiliated bill payment service known as Doxo Inc. is targeting San Gabriel Valley Water Company Customers who found this unauthorized payment service while searching for the Water Company's on-line bill payment service. Doxo is not affiliated with and is not authorized by San Gabriel Valley Water Company to accept payments. Some customers have been misled because Doxo, without permission from San Gabriel Valley Water Company, used the company's logo on its web page. We have also received reports of payments never arriving or being delayed and due dates being missed when paying through Doxo.
Please see How to Pay My Bill to pay your bill on-line or by phone.
2
Persons posing as water company employees
Be alert for persons posing as water company employees to gain entrance to your home. Water company employees carry color photo id cards which they will show you upon request. To confirm the identity of an employee, please call 1-626-448-6183.
3
Persons posing as water company employees
Be aware of scammers posing as Water Company Employees calling about an unpaid water bill. Water Company Employees will not call you demanding payment for a water bill nor will they ask for a credit card number and security code for payment of a water bill over the phone.
4
NOTICE OF CHANGE IN POLICY ON DISCONTINUATION OF WATER SERVICE FOR NON-PAYMENT
Beginning February 1, 2020, San Gabriel Valley Water Company will no longer hand-deliver Notices of Discontinuation of Service for Non-Payment (Urgent Notices). Beginning February 1, 2020, Urgent Notices will be provided to the Customer of Record by mail no less than ten (10) days prior to discontinuance of service for non-payment and, where the Customer of Record’s address is not the address of the property to which service is provided, to the address of the property to which service is provided, addressed to “Occupant.”
For additional information, please visit our website (www.sgvwater.com) or call San Gabriel Valley Water Company customer service.
Kids Corner
An online resource with puzzles, games, fun facts, and water information for kids of all ages.
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Water Quality
Water utilities must provide water quality or Consumer Confidence Reports to customers. The quality of the drinking water supply and adhering to the Safe Drinking Water Act is one of our top priorities.
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Projects
Every year San Gabriel Valley Water plans, schedules and completes dozens of projects to ensure and secure the water supply.
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