Careers Career Opportunities Career Opportunities at San Gabriel Valley Water Company With over 290 employees, San Gabriel Valley Water Company offers a comprehensive benefits package, including: ⦁ Vacation and Sick Leave ⦁ 12 Paid Holidays ⦁ Medical, Dental, and Vision Insurance ⦁ Life Insurance ⦁ Long-term Disability Insurance ⦁ 401(k) with Company Match Automatic Bill Payment How to Apply Submit a cover letter with your salary requirements and a detailed resume to one of the following: Email: HR@sgvwater.com (include “Job Title” in the subject line) Fax: (626) 442-2632 Mail: Human Resources Manager, P.O. Box 6010, El Monte, CA 91734 Open Positions Read More Temporary LAC CSR Working in the Water Industry The water industry offers diverse and meaningful career opportunities for individuals interested in environmental sustainability, public health, engineering, and technology. As essential contributors to providing safe and reliable water, water industry professionals play a critical role in managing one of our most vital resources. Careers in this industry span various fields, allowing employees to grow and specialize according to their interests and skills. Career Paths in the Water Industry Add paragraph text. Click “Edit Text” to update the font, size and more. To change and reuse text themes, go to Site Styles. Operations and Maintenance Operations and maintenance roles ensure the continuous delivery of clean water. This area includes: Water Treatment Operators: Manage and monitor water treatment facilities, ensuring compliance with safety and quality standards. Distribution Technicians: Oversee the transport of water through pipelines, maintain equipment, and repair infrastructure as needed. Field Service Representatives: Conduct on-site service and repair, address customer issues, and monitor the integrity of water systems. Read More Engineering and Technology Engineering professionals in the water industry work on designing and maintaining infrastructure and introducing innovative technologies. Civil Engineers: Design and improve pipelines, treatment plants, and reservoirs. Environmental Engineers: Focus on sustainable water practices, pollution control, and resource management. Data Analysts and Technologists: Use technology to enhance system efficiency, develop predictive maintenance models, and optimize resource management. Read More Environmental Science and Conservation Professionals in this field are committed to conserving resources, monitoring water quality, and protecting ecosystems. Water Quality Scientists: Perform tests, analyze samples, and ensure water meets regulatory standards. Hydrologists: Study water cycles, groundwater movement, and assess water resource availability. Environmental Compliance Officers: Enforce regulations, manage environmental impact, and ensure adherence to conservation standards. Read More Customer Service and Education These roles focus on community engagement, customer support, and educating the public about water conservation. Customer Service Representatives: Assist customers with service inquiries, billing, and support for conservation programs. Community Outreach Coordinators: Develop educational programs, work with schools and local organizations, and promote sustainable practices. Public Relations Specialists: Communicate water conservation initiatives, respond to public concerns, and maintain transparency with customers. Read More Management and Administration For those with leadership and organizational skills, the water industry offers administrative and management positions that help guide operational efficiency and strategic direction. Utility Managers: Oversee day-to-day operations, manage budgets, and coordinate between departments. Project Managers: Lead projects such as facility upgrades, infrastructure expansions, and regulatory compliance initiatives. Human Resources and Administrative Professionals: Manage hiring, training, and organizational development to support a skilled workforce. Read More Why Choose a Career in the Water Industry? The water industry offers stability, growth potential, and a chance to make a difference in communities and the environment. With ongoing advances in technology and a focus on sustainability, this industry is dynamic and evolving. Working in water is more than a job—it’s a commitment to resource stewardship and public health. Whether you’re starting your career or looking to apply your expertise in a new field, the water industry has a path for you. Training and Certification Training and Certifications for the Water Industry Working in the water industry often requires specific certifications, particularly in roles related to water treatment and distribution. These certifications ensure that water professionals are equipped with the knowledge and skills needed to safely manage, treat, and distribute water to the public. Water Treatment Operator Certification Water Treatment Operators play a vital role in ensuring water safety and quality by monitoring and managing treatment processes. Certification levels vary by state, but they typically include multiple levels that allow for advancement as operators gain experience and expertise. Certification Levels: Grade/Level 1: Entry-level certification, suitable for those starting in water treatment. Requires basic knowledge of treatment processes, equipment, and safety protocols. Grade/Level 2–5: Advanced levels that require additional experience, more complex technical knowledge, and passing progressively challenging exams. Certification Requirements: Education: High school diploma or GED; some levels may require college coursework or an associate degree in a related field. Experience: On-the-job experience in water treatment operations. Higher certification levels require more years of experience. Examination: Completion of a certification exam covering topics such as water chemistry, treatment processes, equipment operation, and safety. Continuing Education: Most states require ongoing training or continuing education credits to maintain certification. Certification Authority: Certification is typically managed by the state’s water regulatory agency or department of health. The Association of Boards of Certification (ABC) provides standardized exams that many states adopt. Water Distribution Operator Certification Water Distribution Operators are responsible for the delivery of treated water to customers, including managing pipelines, storage, and pumping stations. Certification verifies operators’ knowledge of system hydraulics, maintenance, and safety. Certification Levels: Grade/Level 1: Entry-level certification, focusing on basic distribution system operations, safety, and maintenance. Grade/Level 2–5: Advanced levels require a deeper understanding of system hydraulics, troubleshooting, and managing larger, more complex distribution networks. Certification Requirements: Education: High school diploma or GED; some higher levels may require additional technical coursework. Experience: Experience in water distribution operations. Higher levels require more extensive on-the-job experience. Examination: Certification exams test knowledge of system hydraulics, pipeline installation, leak detection, and regulatory compliance. Continuing Education: Like treatment certifications, distribution certifications often require ongoing education to remain valid. Certification Authority: Distribution certifications are also managed by state agencies, with some states using ABC exams. Cross-Connection Control Specialist Certification Cross-Connection Control Specialists prevent contamination by ensuring that cross-connections (points where contaminants could enter the drinking water supply) are safely managed. Certification Requirements: Training: Specialized coursework in cross-connection control and backflow prevention. Examination: Passing an exam focused on backflow prevention methods, cross-connection hazards, and regulatory requirements. Certification Authority: Typically managed by state regulatory agencies or specific cross-connection control associations. Backflow Prevention Assembly Tester Certification Backflow Prevention Testers install, inspect, and maintain backflow prevention devices, which are essential for protecting water quality. Certification Requirements: Training: Completion of an accredited backflow prevention course, often including hands-on training. Examination: Passing a written and practical exam on backflow prevention devices and testing methods. Recertification: Periodic recertification may be required, often involving a practical skills assessment. Water Quality Analyst Certification Water Quality Analysts perform tests on water samples to monitor chemical and biological content, ensuring regulatory compliance and public safety. Certification Requirements: Education: Background in chemistry, biology, or environmental science is often required. Experience: Laboratory experience may be required for higher levels of certification. Examination: Testing knowledge in areas such as water sampling, analytical techniques, and interpretation of test results. Additional Training and Continuing Education The water industry encourages continuous professional development. Many states require operators to complete a set number of continuing education hours for certification renewal. Training can cover topics such as: Advanced treatment and filtration techniques Safety protocols and emergency response Regulatory compliance and updates New technologies and best practices in water conservation Industry Organizations and Resources for Training American Water Works Association (AWWA): Offers a range of training resources, certifications, and professional development courses. California State Water Resources Control Board (SWRCB): Provides certifications and guidelines specific to California. Association of Boards of Certification (ABC): Standardized exams and resources used by many states for certification programs. Environmental Protection Agency (EPA): Offers guidelines, standards, and training resources on water quality and environmental regulations.

Water Quality Assurance San Gabriel Valley Water Company is committed to ensuring the health and safety of our customers through rigorous water quality testing, following standards set by federal, state, and local agencies. The San Gabriel Valley faces water quality challenges due to industrial and commercial activities. However, by collaborating with partners at the local, state, and federal levels, we provide water that meets all drinking water quality standards. Our state-certified water treatment operators collect water samples, which are analyzed by an independent, certified laboratory. Results are reported monthly to the State Water Resources Control Board, Division of Drinking Water. Each year, a Consumer Confidence Report summarizes all water quality monitoring for San Gabriel. This report is available by July 1st for the previous calendar year in the Annual Water Quality Reports. Cloudy Water Why Does My Water Look Cloudy? Occasionally, your drinking water may appear cloudy or milky due to air bubbles in the water. This is harmless. After a few seconds, the bubbles will rise to the top and the water will clear. There is no health risk, and your water is safe to drink. Water Sources Potable Water San Gabriel Valley Water Company provides reliable, high-quality safe drinking water from a mix of sources. Our supply includes locally-produced groundwater from 28 wells in the Main San Gabriel Groundwater Basin and 2 wells in the Central Groundwater Basin. We also have access to imported water through a connection with the Metropolitan Water District of Southern California and maintain emergency connections with nearby water agencies to ensure supply reliability. Recycled Water Water recycling is a vital, locally available resource that helps conserve high-quality drinking water. Recycled water, unaffected by drought and regional shortages, reduces the need for costly imported water and supports our long-term water efficiency goals. Recycled water is treated and disinfected municipal wastewater, suitable for non-drinking uses, such as irrigation for parks, golf courses, highways, school grounds, athletic fields, and industrial applications. Several agencies in the San Gabriel Valley and surrounding areas are expanding recycled water projects. Through separate pipelines from potable water, recycled water from Los Angeles County’s San Jose Creek and Whittier Narrows Reclamation Plants supplies large landscapes, conserving over 8 million gallons of potable water annually. Water Treatment San Gabriel Valley Water Company uses "Best Available Treatment Technologies" to ensure drinking water is safe and free from harmful chemicals before delivery. Our team includes highly qualified, state-certified operators who maintain and operate a variety of treatment facilities. These facilities use advanced technologies to remove or reduce volatile and semi-volatile organic compounds, inorganics, and disinfection by-products. San Gabriel’s treatment facilities include: Air Strippers and Liquid Phase Granular Activated Carbon for removing volatile organic compounds Ion-Exchange Systems to remove perchlorate salts Advanced Oxidation with UV Light to treat 1,4-Dioxane and N-Nitrosodimethylamine Regenerable Ion Exchange System for nitrate removal We also use chlorination with sodium hypochlorite to disinfect and eliminate potential viruses and bacteria. Public Health Goal Report San Gabriel is required to provide a Public Health Goals (PHGs) report every three years for customers. This report includes information on any contaminants detected above the levels set by the State Office of Environmental Health Hazard Assessment (OEHHA) or Maximum Contaminant Level Goals (MCLGs) by the U.S. Environmental Protection Agency. PHGs and MCLGs are not water quality standards; they indicate extremely small risk levels. The PHG report explains potential risks associated with specific substances and provides cost estimates to reduce those contaminants to undetectable levels. 2025 Public Health Goal Report Lead and Copper Monitoring San Gabriel Valley Water Company has monitored lead and copper levels at customer taps across its distribution system since the late 1990s to comply with the Lead and Copper Rule (LCR). This federal regulation, enforced by the California State Water Resources Control Board, requires water providers to test for lead and copper every three years. Under the LCR, if lead exceeds 15 parts per billion or copper exceeds 1.3 parts per million in more than 10% of sampled taps, the provider must take corrective action. San Gabriel has never exceeded this 10% action level since the rule's implementation in 2014. For detailed results, please see our Annual Water Quality Reports. For more information, visit: State Water Resources Control Board, Division of Drinking Water: Lead and Copper Rule for Drinking Water U.S. Environmental Protection Agency: Lead and Copper Rule and Basic Information about Lead in Drinking Water Urban Water Management Plan 2020 Urban Water Management Plan San Gabriel Valley Water Company’s 2020 Urban Water Management Plan can be seen here: 2020 UWMP &WSCP Appendices Water Quality & Regulatory Conservation Water Conservation Water is vital to everyone and conserving it is essential. San Gabriel Valley Water Company is dedicated to safeguarding our water resources and supporting our customers in their conservation efforts. As part of California’s push for greater water efficiency, we have developed programs to ensure a reliable water supply for the future. To reduce water loss, we maintain and upgrade our wells, pumps, reservoirs, and water mains, investing in new leak detection technology and training our field staff. We also offer educational programs and plumbing retrofits to help customers use water more efficiently. Drought Alert Announcement on California's Drought Conditions On March 24, 2023, Governor Newsom issued Executive Order N-7-22, easing some drought emergency measures due to improved water conditions. However, Executive Order N-5-23 maintains certain restrictions to support communities still experiencing water challenges and to build long-term resilience. Current Drought Status While recent storms have provided relief, California remains in a drought emergency. Many regions, especially those relying on depleted groundwater, continue to face water supply shortages. The following restrictions remain in effect: Prohibited Water Uses Outdoor watering that causes runoff onto sidewalks and hard surfaces (except incidental runoff) Washing vehicles without a shutoff nozzle Washing driveways or sidewalks that don’t absorb water Street cleaning or construction site preparation with water Filling decorative fountains, lakes, or ponds without a recirculating pump Outdoor watering within 48 hours of at least 1/4 inch of rainfall Watering decorative grass on public medians and non-functional turf in commercial, industrial, and HOA common areas Water Conservation Tips Outdoor Tips Limit yard watering to three days per week, no more than 10 minutes per station, and water early. Fix indoor and outdoor leaks within 5 days. Adjust sprinklers to prevent overspray and runoff. Replace lawns with California-friendly plants to save thousands of gallons monthly. Use a broom or leaf blower instead of a hose to clean outdoor areas, saving up to 6 gallons per minute. Indoor Tips Fix leaking faucets and running toilets to save up to 20 gallons daily. Fill the bathtub halfway or less to save 17-25 gallons per bath. Wash full loads of laundry to save 15-45 gallons per load. Use a dishwasher instead of handwashing to save up to 24 gallons per load. Install high-efficiency toilets to save up to 40 gallons per day. Turn off water when brushing teeth and limit showers to 5 minutes to save up to 25 gallons daily. Additional Resources California Drought Monitor California Reservoir Levels Conserve Water Today The drought is severe—every effort counts! Explore our FREE programs to help you save water. LamK International Conserv Inc. Echo Tech Services For more tips, visit our Water Saving Tips page. Conservation Programs and Rebates FREE Water-Saving Programs Sprinkler Timer & Nozzle Retrofit Program Upgrade your irrigation system with a FREE weather-based sprinkler controller that automatically shuts off before it rains. To qualify, you must have a working irrigation system with an existing controller and at least 20 sprinkler nozzles (brass sprinkler heads not eligible). This program is first-come, first-served, with limited spots, so act quickly! Choose from these professional installers: EcoTechServices: (866) 308-8391 Conserv: (951) 813-2110 Lamk International: (510) 631-8326 Create Your Garden Program Transform your lawn into a drought-tolerant garden! Qualified customers receive custom landscape plans, turf removal supplies, free plants, mulch, and training for installation and garden care—all at no cost. Contact EcoTechServices at (866) 308-8391 to learn more. Ultra High Efficiency Toilet (UHET) Program Replace older toilets with new High Efficiency Toilets, shipped directly to your home (limit two per household). Eligible toilets must be pre-1995 or have a flush rate over 1.6 gallons. Contact: EcoTechServices: (866) 308-8391 Lamk International: (510) 631-8326 Commercial, Industrial & Institutional Retrofit Eligible businesses can receive upgrades for inefficient water-using devices like toilets, irrigation controllers, and nozzles. Schedule a site evaluation with Lamk International at (510) 631-8326. Rebates on Water-Saving Devices Get rebates on water-efficient devices through the Metropolitan Water District of Southern California. Eligible items include washing machines, rain barrels, and soil moisture sensors. Visit www.socalwatersmart.com to view qualifying products for both homes and businesses. Regulation California Water Use Restrictions California and much of the western U.S. have faced severe droughts over recent decades, leading to permanent water-use regulations to promote conservation. San Gabriel Valley Water Company customers have been among the most successful at saving water during these challenging times. Permanent Water Waste Restrictions To conserve water, customers should avoid the following: Hosing down sidewalks, driveways, and other hard surfaces. Washing vehicles with a hose unless it has a shut-off nozzle. Running fountains or decorative water features without a recirculating system. Watering landscapes in a way that causes runoff or within 48 hours of rainfall. Using potable water for ornamental turf on public street medians. Violations may result in daily fines, issued by local agencies or in cooperation with San Gabriel Valley Water Company. Report Water Waste If you see water waste in your community, please report it by emailing us at conservation@sgvwater.com . Tips Indoor Water Conservation Tips Bathroom Tips Bathroom Tips Install water-saving shower heads – Saves 500-800 gallons monthly. Take shorter showers – Reducing by 1-2 minutes saves up to 700 gallons monthly. Capture water while waiting for it to heat – Use it for plants or the garden; saves 400-600 gallons monthly. Upgrade to a high-efficiency toilet (1.28 gpf) – Saves over 700 gallons monthly. Turn off water while shaving, brushing teeth, or lathering. Avoid using the toilet as a trash can – Saves up to 400 gallons monthly. Take baths instead of showers – A partially filled tub uses less water than a long shower; saves 15-20 gallons each time. Kitchen Tips Kitchen Tips Wash dishes wisely – Don’t leave the tap running; use a spray device or fill a rinse basin; saves 20-500 gallons monthly. Defrost food without running water – Use the fridge or microwave; saves 50-150 gallons monthly. Rinse vegetables in a basin rather than running water; saves 150-250 gallons monthly. Use the garbage disposal sparingly – Saves 50-150 gallons monthly. Other Indoor Tips Other Indoor Tips Fix leaks – Saves about 20 gallons daily per leak. Run full loads in washing machines and dishwashers – Saves 300-800 gallons monthly. Keep drinking water in the fridge – Avoids running tap to cool it; saves 200-300 gallons monthly. Use fish tank water on plants – It’s nutrient-rich and serves as a natural fertilizer. Outdoor Water Conservation Tips Lawn and Garden Tips Water only when needed – If grass springs back after being stepped on, it doesn’t need water; saves 750-1500 gallons monthly. Water in the early morning – Reduces evaporation and prevents mildew; saves 300 gallons monthly. Avoid watering on windy days – Reduces water loss; saves up to 300 gallons per watering. Adjust watering during rainy seasons – Saves up to 300 gallons each time. Raise lawn mower blades – Longer grass retains more moisture; saves 500-1500 gallons monthly. Direct sprinklers to plants, not hardscapes – Saves 500 gallons monthly. Replace thirsty plants with drought-tolerant varieties – Saves 750-1500 gallons monthly (note: new plants need extra water to establish). Apply mulch around trees and plants – Slows evaporation; saves 750-1500 gallons monthly. Car Washing Tips Use a bucket instead of a running hose – Saves 150 gallons each wash. Visit a car wash – Many recycle water, making it more efficient. Other Outdoor Tips Use a broom instead of a hose to clean driveways and patios – Saves 150 gallons each time, or 600+ gallons monthly if done weekly. Cover your pool – Reduces evaporation and keeps it cleaner; saves 1,000 gallons monthly. Redirect evaporative cooler drain lines to water nearby plants or trees. Kids Korner Educational Resources for Kids and Families Puzzles, Games, and Activities Kids Water Conservation – Fun activities to learn about saving water. Let’s Learn About Using Water Wisely Water and Your World – Understand the importance of water in our lives. Agriculture and Water Efficiency Fun Farming Facts – Discover interesting facts about farming. Crops and Water Efficiency – Learn how crops use water efficiently. California Agriculture at a Glance – Explore key facts about California’s agriculture industry. California Agriculture Mapping - CA Agriculture at a glance continued. California Water Resources State Water Project – Information about California’s major water project. Page 1 , Page 2. Lake Oroville – Learn about one of California’s main reservoirs. Page 1 , Page 2. California Bay Delta – Discover the significance of this vital ecosystem. Page 1, Page 2. California Water Conveyance Facilities – Overview of California’s water infrastructure. Metropolitan and its Facilities - Additional information. Water Conservation and Equivalents Water Equivalents Table – Understand water measurements and equivalents. Additional Water Resources and Websites The Water That Connects Us DWR Water Education Materials – Resources from the Department of Water Resources. Water Education – Further resources on water conservation and usage. Rates & Regulatory Rate Setting Process State law requires San Gabriel Valley Water Company (San Gabriel) to file a general rate case with the California Public Utilities Commission (CPUC) every three years. During this process, the CPUC conducts a comprehensive review of San Gabriel’s rates and operations, which includes: ⦁ Reviewing the company’s operations and expenses ⦁ Requesting additional information or clarification as needed ⦁ Conducting field inspections of existing and proposed facilities ⦁ Holding public hearings for customer feedback ⦁ Holding formal hearings with an administrative law judge The CPUC then sets rates and terms of service for the next three-year period. Between rate cases, San Gabriel may file special applications for issues that need to be addressed separately. Additionally, San Gabriel submits advice letters to the CPUC, which review past expenses to confirm they were necessary and prudent before being included in rates. The CPUC also initiates its own proceedings on issues involving utilities. In these cases, San Gabriel submits expert testimony and comments as required. Learn more about the CPUC's rate-setting process by watching this video about How Rates Are Set. Tóma un momento para ver cómo la CPUC determina las tarifas cobradas por San Gabriel Valley Water Company en este video. Contact Information San Gabriel Valley Water Company Rate Department 11142 Garvey Avenue El Monte, CA 91723 (626) 448-6183 Tariff Book Disclaimer The information shown herein is believed by San Gabriel Valley Water Company to be an accurate representation but it does not take the place of the official and effective tariffs on file with the California Public Utilities Commission (CPUC). San Gabriel Valley Water Company tariffs are presented solely for background information. Because San Gabriel Valley Water Company files revisions of its tariffs with the CPUC, readers should contact San Gabriel Valley Water Company if they have reason to question whether a particular tariff is current. Contact information: (626) 448-6183 – waterrates@sgvwater.com General Rates Schedules General Metered Service – General LA-1 7.1.25 (PDF 588 KB) General Metered Service – Conservation LA-1C 7.1.25 (PDF 330 KB) Private Fire Service LA-4 7.1.25 (PDF 1 MB) Recycled Water Metered Service LA-6 7.1.25 (PDF 653 KB) Construction Service LA-9 4-18-23 (PDF 178 KB) Customer Assistance Program (CAP) LA-CAP 6.1.25 (PDF 291 KB) Additional Surcharges/Surcredits LA-AS 3.1.25 (PDF 105 KB) Surcharge to Fund Public Utilities Commission AAUF 1.1.26 (PDF 291 KB) Preliminary Statement Preliminary Statement 7.1.25 (PDF 14 MB) Rules 1 – Definitions Rule 1 4-8-20 (PDF 217 KB) 2 – Description of Service 720-W (PDF 99 KB) 3 – Application for Service 394-W (PDF 101 KB) 1747-W (PDF 26 KB) 4 – Contracts 395-W (PDF 100 KB) 5 – Special Information Required on Forms Rule 5 2025.10.10 (PDF 1.6 MB) 6 – Establishment and Re-establishment of Credit 398-W (PDF 98 KB) 7 – Deposits 749-W (PDF 96 KB) 709-W (PDF 98 KB) 8 – Notices Rule 8 10-1-23 (PDF 178 KB) 9 – Rendering and Payment of Bills Rule 9 4-13-24 (PDF 749 KB) 10 – Disputed Bills Rule 10 4-8-20 (PDF 249 KB) 11 – Discontinuance and Restoration of Service Rule 11 4-8-20 (PDF 1 MB) 12 – Information Available to Public Rule 12 (PDF 145 KB) 13 – Temporary Service 411-W (PDF 101 KB) 412-W (PDF 98 KB) 14 – Continuity of Service 413-W (PDF 97 KB) 14.1 – Water Conservation and Rationing Plan Rule 14.1 (PDF 556 KB) 14.2 – Staged Water Shortage Surcharges Schedule 14.1 (PDF 545 KB) 15 – Main Extensions Rule 15 (PDF 5.7 MB) 16 – Service Connections, Meters and Customer’s Facilities Rule 16 7.1.25 17 – Standards for Measurement of Service 971-W (PDF 89 KB) 18 – Meter Tests and Adjustment of Bills for Meter Error 432-W (PDF 101 KB) 433-W (PDF 99 KB) 434-W (PDF 96 KB) 19 – Service to Separate Premises and Multiple Units, and Resale of Water Rule 19 1-1-19 (PDF 145 KB) 20 – Water Conservation 782-W (PDF 95 KB) 21 – Customer Information Sharing Rule 21 8-13-16 (PDF 89 KB) Forms 1 – Application for Water Service Form No. 1 2025.10.10(PDF 1.7 MB) 2 – Customer’s Guarantee Receipt Form No. 2 2025.10.10 (PDF 847 KB) 3 – Bill for Service Form 3 LA1.2.26 (PDF 1.5 MB) 4 – Main Extension Contract Individuals 911-W (PDF 81 KB) 5A – Main Extension Contract Subdivisions, tracts, housing projects, industrial developments, commercial buildings, or shopping centers Distribution Plant Only – No Special Facilities Fire Flow Requirements Meet General Order No. 103 912-W (PDF 151 KB) 5B – Main Extension Contract Subdivisions, tracts, housing projects, industrial developments, commercial buildings, or shopping centers Distribution Plant Only – No Special Facilities Fire Flow Requirements Exceed General Order No. 103 913-W (PDF 162 KB) 5C – Main Extension Contract Subdivision, tracts, housing projects, industrial developments, commercial buildings, or shopping centers Special Facilities and Distribution Plant Fire Flow Requirements Meet General Order No. 103 914-W (PDF 195 KB) 5dD – Main Extension Contract Subdivision, tracts, housing projects, industrial developments, commercial buildings, or shopping centers Special Facilities and Distribution Plant Fire Flow Requirements Exceed General Order No. 103 915-W (PDF 203 KB) 5E – Main Extension Contract Subdivision, tracts, housing projects, industrial developments, commercial buildings, or shopping centers Distribution Plant – Special Facilities (together or separately) – Fire Flow Requirements Either Meet or Exceed General Order No. 103 916-W (PDF 147 KB) 5F – Main Extension Contract Special facilities Subdivisions, Tracts, Housing Projects, Industrial Developments, Commercial Buildings, or Shopping Centers 917-W (PDF 106 KB) 6 – Notice of Returned Item Form No. 6 2025.10.10 (PDF 843 KB) 6A – Customer Remittance Return Form No. 6a 2025.10.10(PDF 702 KB) 7 – Reminder Notice Form 7 LA 1.2.26 (PDF 516 KB) 7A – Urgent Notice Form 7 LA Urgent 1.2.26 (PDF 1.6 MB) 8 – Important Notice Post-Disconnection to title Form No. 8 2025.10.10 (PDF 872 KB) 9 – Application for Private Fire Service For use when no service installation is required Form No. 9 (PDF 99 KB) 9A – Application for Private Fire Service For use when a service installation is required (Cost to be paid by Contractor) 1091-W (PDF 110 KB) 9B – Application for Private Fire Service For use when a service installation is required (Cost to be paid by Contractor) 1092-W (PDF 105 KB) 9C – Contractor’s Agreement for Installation of Private Fire Service 1093-W (PDF 99 KB) 10 – Water Service for House Construction Form No. 10 (PDF 90 KB) 12 – Uniform Fire Hydrant Service Agreement Form No. 12 (PDF 158 KB) 13 – Application to Withdraw Water From Fire Hydrant Form No. 13 (PDF 87 KB) 14 – Indemnity Agreement for Income Tax Component of Contributions Form No. 14 (PDF 159 KB) 15 – San Gabriel Valley Water Company AutoPay Application Form 15 1.2.26 (PDF 137 KB) 16A – Los Angeles County Division Notice and Application for Customer Assistance Program (CAP) Form 16A 6.1.24 (PDF 2 MB) 17A – Tenant Notification Form 17A 1.2.26 (PDF 235 KB) 18 – Confidentiality and Non-Disclosure Agreement From No. 18 (PDF 474 KB) 19A – Continuous Service Agreement Form No. 7a LA 2025.10.10 (PDF 1.1 MB) Contracts & Deviations List of Contracts & Deviations 7-1-24 (PDF 305 KB) Other Tariffs Title Page Title Page (PDF 74KB) Table of Contents TOC 1.2.26 (PDF 255 KB) Service Area Map – South SAM-S (PDF 294 KB) Service Area Map – East SAM-E (PDF 169 KB) Service Area Map – West SAM-W (PDF 173 KB) Latest Rates & Regulatory Updates On January 2, 2025, San Gabriel Valley Water Company (SGVWC) filed a General Rate Case (GRC) Application 25-01-001 with the California Public Utilities Commission (CPUC). The application requests rate increases in SGVWC’s Los Angeles County covering the fiscal years (July – June) 2026-2027, 2027-2028, and 2028-2029. If the CPUC approves this application, SGVWC will recover forecasted costs in rates over a three-year period beginning July 1, 2026. GRC 2025 Notice – English GRC 2025 Notice – Spanish 2026-2027 General Rate Case Fact Sheet Resolution E-5076 Tribal Land Transfer Policy PPH Notice GRC 2025 English PPH Notice GRC 2025 Spanish CPUC Filings Click Here to visit the CPUC Filing page Advice Letter Filings With CPUC To view index of Water Utility Advice Letters, please visit the California Public Utilities Commission . Advice Letter – 628 Close DLRBA & transfer residual balances to PABBA Filed Date 3-10-26 Effective Date 4-1-26 AL 628 (PDF 285 KB) Advice Letter – 627 Change to Sample Forms Filed Date 1-20-26 Effective Date 1-20-26 AL 627 (PDF 5.8 MB) Advice Letter 626 – Update PUC Utilities Reimbursement (PUCURA) Users Fee Filed Date 12-19-25 Effective Date 1-1-26 AL 626 (PDF 190 KB) Advice Letter 625 – Rule No. 15 Revision Filed Date 12-10-25 Effective Date 12-10-25 AL 625 (PDF 225 KB) Advice Letter 622 – Update Rule 16 Cross Connection Language Filed Date 7-1-25 Effective Date 7-1-25 AL 622 (PDF 234 KB) Advice Letter 621 – Transfers to PABBA Filed Date 6-12-25 Effective Date 7-1-25 AL 621 (PDF 121 KB) Advice Letter 620 – 2025-2026 Escalation Year Rates Filed Date 5-19-25 Effective Date 7-1-25 AL 620 (PDF 1 MB) Advice Letter 619 – Cap Income Level Increase Filed Date 4-21-25 Effective Date 6-1-25 AL 619 (PDF 421 KB) Advice Letter 617 – Rule 15 Tax Gross-up Filed Date 1-30-25 Effective Date 1-30-25 AL 617 (PDF 191 KB) Advice Letter 615 – Amortization of A.22-01-003 IRMA Filed Date 1-3-25 Effective Date 3-1-25 AL 615 (PDF 526 KB) Advice Letter 614 – Cost of Capital Rates Filed Date 1-1-25 Effective Date 1-1-25 AL 614 (PDF 4 MB) Advice Letter 604-A – Resolution W-5282 OP4 Filed Date 12-20-24 Effective Date 1-1-25 AL 604 A (PDF 223 KB) Advice Letter 604-B – Resolution W-5282 OP5 Filed Date 12-20-24 Effective Date 1-1-25 AL 604 B (PDF 165 KB) Advice Letter 613 – Update PUC Utilities Reimbursement Fee Filed Date 12-20-24 Effective Date 1-1-25 AL 613 (PDF 222 KB) Advice Letter 612 – Establish O&M Grant Proceeds Memorandum Account Filed Date 11-12-24 Effective Date 11-12-24 AL 612 (PDF 3 MB) Advice Letter 611 – Conservation Regulation Memo Account Filed Date 9-24-24 Effective Date 9-24-24 AL 611 (PDF 3 MB) Advice Letter 610 – D.10-12-058 Extension of O&M Grant Funding Filed Date 7-3-24 Effective Date 8-2-24 AL 610 (PDF 2 MB) Advice Letter 609 – Revise CAP Preliminary Statement Filed Date 5-31-24 Effective Date 5-31-24 AL 609 (PDF 556 KB) Advice Letter 606 – 2024-2025 Escalation Year Rates File Date 5-15-24 Effective Date 7-1-24 AL 606 (PDF 786 KB) Advice Letter 605 – CAP Income Level Increase File Date 4-24-24 Effective date 6-1-24 AL 605 (PDF 308 KB) Advice Letter 604 – Drought Loss Revenue Memo Account File Date 4-19-24 Effective date 7-1-24 AL 604 (PDF 553 KB) Advice Letter 603 – Montebello Recycle Water Contract Extension File Date 4-12-24 Effective date 4-12-24 AL 603 (PDF 673 KB) Advice Letter 601 – Power Cost Offset File Date 4-8-24 Effective Date 4-13-24 AL 601 (PDF 235 KB) Advice Letter 600 – Implementation of GRC Rates T.Y> 2023-2024 File Date 4-8-24 – Effective Date 4-13-24 AL 600 (PDF 1 MB) Advice Letter 598 – Revised Customer Service Forms File Date 2-26-24 Effective Date 2-26-24 AL 598 (PDF 1 MB) Advice Letter 597 – Continuous Service Agreement File 1-12-24 Effective Date 2-11-24 AL 597 (PDF 504 KB) Advice Letter 595 – Update PUC Utilities Reimbursement Fee File 12-15-23 effective Date 1-1-24 AL 595 (PDF 169 KB) Advice Letter 594-A – Drinking Water Fees Balancing Account File 12-7-23 Effective Date 1-1-24 AL 594-A (PDF 321 KB) Advice Letter 594 – Drinking Water Fees Balancing Account File 11-13-23 Effective Date 1-1-24 AL 594 (PDF 4 MB) Advice Letter 592 – Request to Update Rule No. 8 (Notices) and Rule No. 9 (Rending & Payment of Bills) File 8-18-23 Effective Date 10-1-23 AL 592 (PDF 840 KB) Advice Letter 590 – Power Cost Offset File 6-30-23 Effective Date 8-1-23 AL 590 (PDF 456 KB) Advice Letter 589 – Interim Rates File 6/9/23 Effective Date 7/1/23 AL 589 (PDF 527 KB) Advice Letter 588 – CARW Income Requirements File 4/14/23 Effective Date 6/1/23 AL 588 (PDF 283 KB) Advice Letter 587 – Expand certificate of public convenience File 3/31/23 Effective Date 4/18/23 AL 587 (PDF 4 MB) Advice Letter 585 – PUC Users Fee File 12/16/22 Effective Date 1/1/23 AL 585 (PDF 755 KB) Advice Letter 583 – Water Supply Cost Offset File 12/9/22 – Effective 1/1/23 AL 583 (PDF 1 MB) Advice Letter 582- Drought Lost Revenue Memo Account file 6/10/22 – Effective 7/1/22 AL 582 (PDF 548 KB) Advice Letter 581- Water Conservation Memo Account File 6/10/22 – Effective 7/1/22 AL 581 (PDF 534 KB) Advice Letter 578 – Escalation Year 2022-2023 Rates File 5/17/22 Effective Date 7/1/22 AL 578 (PDF 619 KB) Advice Letter 577 – Update CARW Income Requirement Levels 2022-2023 File 5/6/22 Effective Date 6/1/22 AL 577 (PDF 1 MB) Advice Letter 576 – O&M Grant Funding Filed 3/17/22 Effective Date 4/16/22 AL 576 (PDF 892 KB) Advice Letter 575 – Update Form 7 (Reminders) & Form 7a (Urgent) Filed 1/25/22 Effective Date 1/25/22 AL 575 (PDF 6 MB) Advice Letter 574 – Update Rule 14.1 Filed 1/13/22 Effective date 1/13/22 AL 574 (PDF 2 MB) Advice Letter 570-A – Supplemental AL to revise AL 563 Escalation Yr 2021-22 rates Filed 12/17/21 Effective date 1/1/22 AL 570-A (PDF 698 KB) Advice Letter 573 – Power Cost Balancing Account Filed: 12/13/21 | Effective: 1/1/22 AL 573 (PDF 326 KB) Advice Letter 570 – Revised Escalation Year 2021-2022 Rates Filed: 11/19/21 | Effective: 1/1/22 AL 570 (PDF 732 KB) Advice Letter 568 – Power Cost Offset LA Division Filed: 10/7/21 | Effective: 1/1/22 AL 568 (PDF 257 KB) Advice Letter 567 – CARW Form Update Filed: 8/19/21 | Effective: 8/19/22 AL 567 (PDF 1 MB) Advice Letter 566 – Preliminary Statement Revision Filed: 7/20/21 | Effective: 7/20/21 AL 566 (PDF 975 KB) AL 565 – Extend Emergency Customer Protections to 9/30/21 Filed: 6/28/21 | Effective: 6/28/21 AL 565 (PDF 828 KB) AL 563 Escalation Year 2021-2022 Filed: 5/17/21 | Effective: 7/1/21 AL 563 (PDF 1.4 MB) AL 562 UPDATE CARW Income Req. 2021-2022 Filed: 4/30/21 | Effective: 6/1/21 AL 562 (PDF 1.4 MB) AL 561 COVID-19 Transition Plan Filed: 4/1/21 | Effective: 5/1/21 AL 561 (PDF 600 KB) AL 560 Compliance Filing Filed: 3/4/21 | Effective: 3/4/21 AL 560 (PDF 1.6 MB) AL 559 Extend Emergency Customer Protections to June 30, 2021 Filed: 2/19/21 | Effective: 2/19/21 AL 559 (PDF 337 KB) Close DLR & DSR Balancing Accounts Filed: 12/18/20 | Effective: 2/1/21 AL 558 (PDF 613 KB) Pending Sale of Real Property Filed: 9/10/20 | Effective: 9/10/20 AL 556 (PDF 1 MB) Supplemental AL Seeking Implementation of GRC Rates for TY 2020-2021 Filed: 8/25/20 | Effective: 8/19/20 AL 552-A (PDF 2 MB) Polyflouroakyl Substances Memorandum Account (PFASMA) Filed: 8/17/20 | Effective: 3/15/19 AL 545-A (PDF 253 KB) Water Supply Cost Offset Filed: 8/14/20 | Effective: 8/19/20 AL 554 (PDF 451 KB) Implementation of GRC Rates for TY 2020-2021 Filed: 8/14/20 | Effective: 8/19/20 AL 552 (PDF 1 MB) PUC Utility Fees Filed: 7/31/20 | Effective: 10/1/20 AL 551 (PDF 685 KB) Interm Rates Filed: 6/8/20 | Effective: 7/1/20 AL 550 (PDF 2 MB) CARW Income Requirements 2020-2021 Filed: 4/30/20 | Effective: 6/1/20 AL 549 (PDF 1 MB) Compliance Filing pursuant to Resolution M-4842 Filed: 4/29/20 | Effective: N/A AL 548 (PDF 2 MB) SB 998 Compliance Filed: 4/29/20 | Effective: 4/8/20 AL 547-A (PDF 2 MB) Compliance Revisions Filed: 4/8/20 | Effective: 4/8/20 AL 547 – SB 998 (PDF 2.6 MB) COVID-19 Information Only Filing Filed: 3/18/20 AL 546 (PDF 253 KB) Polyflouroakyl Substances Memorandum Account (PFASMA) Filed: 1/7/20 | Effective: 3/15/19 AL 545 (PDF 600 KB) SB 998 Water Shut Off Protection Act Filed: 12/19/19 | Effective: 2/1/20 AL 544 (PDF 1 MB) Plant F23 Balancing Account Filed: 9/11/19 | Effective: 11/1/19 AL 543 (PDF 276 KB) Emergency Disaster Relief Program Filed: 9/9/19 | Effective: 9/9/19 AL 542 (PDF 1 MB) Water Cost Offset Filed: 6/19/19 | Effective: 7/1/19 AL 540 (PDF 453 KB) Escalation Year 2019-2020 Filed: 5/19/19 | Effective: 7/1/19 AL 538 (PDF 597 KB) Update CARW Income Requirement Levels Filed: 4/8/19 | Effective: 6/1/19 AL 537 (PDF 519 KB) Update CPUC Reimbursement Account Users Fee Filed: 3/6/19 | Effective: 4/1/19 AL 536 (PDF 519 KB) Revisions to Bills and Forms Filed: 12/17/18 | Effective: 12/17/18 AL 535 (PDF 1518 KB) Cost of Capital Implementation Filed: 12/17/18 | Effective: 1/1/19 AL 534 (PDF 910 KB) Authorization to Establish Cost of Capital Memo Acct Filed: 8/31/18 | Effective: 7/27/18 531 (PDF 389 KB) Clarify the PABBA function Filed: 8/27/18 | Effective: 8/27/18 530 (PDF 777 KB) Water Cost Offset Filed: 5/25/18 | Effective: 7/1/18 526 (PDF 450 KB) Tax memo Account Refund Filed: 5/14/18 | Effective: 7/1/18 521 (PDF 403 KB) Escalation Year 2018-2019 rates Filed: 6/11/18 | Effective: 7/1/18 520-A (PDF 603 KB) Escalation Year 2018-2019 rates Filed: 5/14/18 | Effective: 7/1/18 520 (PDF 606 KB) Advice Letter 519 – CARW Eligibility Income Guidelines Filed: N/A | Effective: 6/1/18 519 (PDF 1 MB) Change to Sample Forms Filed: 2/26/18 | Effective: 2/26/18 517 (PDF 2 MB) Modify Rule 19 Filed: 1/18/18 | Effective: 1/18/18 513 (PDF 292 KB) Update Rule 15 Filed: 2/5/18 | Effective: 1/01/18 512-A (PDF 356 KB) Update Rule No. 15 Filed: 1/16/18 | Effective: 1/01/18 512 (PDF 351 KB) 2018 Tax Accounting Memorandum Account Filed: 12/29/17 | Effective: 1/1/18 511 (PDF 325 KB) Updated CPUC Reimbursement Account Users Fee Filed: 12/19/17 | Effective: 1/1/18 509 (PDF 325 KB) Drought Lost Revenue and Drought Surcharge Revenue Filed: 9/14/18 | Effective: 10/1/18 507-A (PDF 375 KB) Amortize Drought Lost Revenue and Drought Surcharge Memo Accounts Filed: 12/8/17 | Effective: TBD 507 (PDF 712 KB) Overcollection Conservation Program Balancing Account Filed: 9/6/17 | Effective: 9/20/17 502-A (PDF 450 KB) Overcollection Conservation Program Balancing Account Filed: 8/31/17 | Effective: 9/20/17 502 (PDF 824 KB) Amortize CARW Balancing Account Filed: 8/24/17 | Effective: 9/20/17 501 (PDF 746 KB) Close and Transfer Memo Accounts Filed: 7/11/17 | Effective: 8/10/17 498 (PDF 396 KB) Water Supply Cost Offset Filed: 6/30/17 | Effective: 6/30/17 497 (PDF 607 KB) Implementation of GRC Test Year 2017-2018 Rates Filed: 7/28/17 | Effective: 7/1/17 496-A (PDF 2 MB) Implementation of GRC Test Year 2017-2018 Rates Filed: 6/26/17 | Effective: 7/1/17 496 (PDF 2 MB) Recycled Water Contract Filed: 6/28/18 | Effective: 7/1/18 495-A (PDF 1 MB) Extension of Water Sales Agreement with the County of LA Filed: 6/19/17 | Effective: 7/1/17 495 (PDF 261 KB) Service Area Map Update Filed: 4/25/17 | Effective: 5/25/17 494 (PDF 741 KB) CARW Income Eligibility Guidelines Filed: 4/12/17 | Effective: 6/1/17 493 (PDF 1 MB) Construction Costs of SEM Recycled Water System Phase I Filed: 3/9/17 | Effective: 4/8/17 492 (PDF 991 KB) School Lead Testing Memorandum Account (SLTMA) Filed: 3/7/17 | Effective: 3/7/17 491-A (PDF 542 KB) Establish School Lead Testing Memorandum Accounts Filed: 1/17/17 | Effective: 1/31/17 491 (PDF 4 MB) Water Cost Offset Filed: 12/27/16 | Effective: 1/1/17 489 (PDF 604 KB) Increase the PUC reimbursement fee Filed: 12/15/16 | Effective: 1/1/17 488 (PDF 496 KB) CARW Balancing Account Amortization Filed: 11/2/16 | CPUC Rejected 487 (PDF 461 KB) Plant G6 Filed: 10/3/16 | Effective: 10/3/16 486-B (PDF 1,014 KB) Plant G6 Filed: 9/21/16 | Effective: 9/21/16 486-A (PDF 1 MB) Plant G6 Filed: 9/15/16 | Effective: 9/15/16 486 (PDF 1 MB) Drought Loss Revenue Surcharge Filed: 9/15/16 | Effective: 9/20/16 484-A (PDF 668 KB) Drought Lost Revenue and Drought Surcharge Revenue Memo Account Amortization Filed: 7/18/16 | Effective: 9/20/16 484 (PDF 550 KB) Customer Information Sharing Filed: 7/14/16 | Effective: 08/13/16 483 (PDF 796 KB) Water Supply Expense Offset Filed: 7/1/16 | Effective: 7/1/16 481 (PDF 423 KB) Changing Schedule 14.1 from Stage 2 to Stage 1 Filed: 6/24/16 | Effective: 6/24/16 480 (PDF 841 KB) CARW Income Eligibility Guidelines Filed: 4/28/16 | Effective: 6/1/16 479 (PDF 1 MB) Update CARW tariffs D.16-03-021 Filed: 3/21/16 | Effective: 3/21/16 476 (PDF 895 KB) Advice Letter Filing Filed: 1/28/16 | Effective: 1/28/16 473 (PDF 661 KB) Update list of Contracts and Deviations Filed: 12/29/15 | Effective: 1/28/16 472 (PDF 2 MB) Update PUC Utilities Reimbursement Account User Fee Filed: 12/8/15 | Effective: 1/1/16 471 (PDF 525 KB) Recycled Water Main Extension Project-Supplemental Filed: 11/18/15 | Effective: 11/18/15 469 (PDF 302 KB) CARW Balancing Account Amortization Filed: 9/2/15 | Effective: 9/2/15 468 (PDF 350 KB) Water Supply Expense Offset – Supplemental Filed: 6/30/15 | Effective: 7/1/15 466-A (PDF 798 KB) Water Supply Expense Offset Filed: 6/22/15 | Effective: 7/1/15 466 (PDF 480 KB) Notice & Application for California Alternative Rates for Water Program Filed: 6/9/15 | Effective: 6/1/15 465 (PDF 348 KB) Supplement to Schedule 14.1, Staged Water Shortage Surcharges and Penalties Filed: 5/29/15 | Effective: 6/1/15 464-A (PDF 523 KB) Schedule 14.1, Staged Water Shortage Surcharges and Penalties Filed: 5/22/15 | Effective: 6/1/15 464 (PDF 707 KB) Rule 14.1 Water Shortage Contingency Plan Modifying Watering Days Filed: 6/22/15 | Effective: 6/22/15 463-A (PDF 179 KB) Modify Rule 14.1, Water Shortage Contingency Plan Filed: 5/22/15 | Effective: 5/22/15 463 (PDF 1 MB) Drought Lost Revenue Memo Account Language Changes Filed: 6/22/15 | Effective: 6/22/15 462-A (PDF 199 KB) Establishment of a Drought Lost Revenue Memorandum Account Filed: 5/6/15 | Effective: 5/6/15 462 (PDF 527 KB) Amortize Water Production Balancing Account Filed: 5/6/15 | Effective: 5/6/15 461 (PDF 419 KB) Update of CARW eligibility guidelines Filed: 4/24/15 | Effective: 6/1/15 460 (PDF 1.1 MB) Payment Options Memorandum Account Filed: 2/24/15 | Effective: 2/24/15 458 (PDF 403 KB) Plant G6 Reservoir Costs Filed: 2/6/15 | Effective: N/A 456 (PDF 1 MB) Correct Tariff Schedules Filed: 2/5/15 | Effective: 2/5/15 455 (PDF 403 KB) Water Supply Cost Offset Filed: 1/29/15 | Effective: 1/29/15 454 (PDF 689 KB) Rearrange and Expand Preliminary Statements Filed: 12/02/14 | Effective: 12/02/14 453 (PDF 2 MB) Credit and Debit Card Payments Filed: 11/26/14 | Effective: 11/26/14 451 (PDF 1 MB) Supplement to Amortize WRAM Balancing Account Filed: 12/03/14 | Effective: 12/03/14 450-B (PDF 651 KB) Supplement to Amortize WRAM Balancing Account Filed: 12/01/14 | Effective: 12/01/14 450-A (PDF 613 KB) Amortize WRAM Balancing Account Filed: 11/26/14 | Effective: 11/26/14 450 (PDF 573 KB) Munoz Nursery Contracts and Deviations Filed: 10/07/14 | Effective: 10/07/14 449 (PDF 408 KB) Suspend and Reinstate CARW Amortization Filed: 9/24/14 | Effective: 9/24/14 447 (PDF 1 MB) Drought Emergency Declaration Conservation Memorandum Account Filed: 8/22/14 | Effective: 2/27/14 446 (PDF 442 KB) Amended Water Service Agreement Filed: 7/23/14 | Effective: 7/23/14 445-A (PDF 2 MB) Plant G6 Reservoir Project Filed: 6/17/14 | Effective: 6/17/14 442 (PDF 1 MB) Contracts & Deviations Montebello Potable Water Contract. Filed: 5/2/14 | Effective: 5/2/14 435 (PDF 804 KB) CARW Income Guidelines Filed: 4/7/14 | Effective: 6/1/14 434 (PDF 772 KB) Grant Rea Park City of Montebello Filed: 8/21/14 | Effective: 8/21/14 433-A (PDF 805 KB) Recycled Water Agreement with the City of Montebello Filed: 4/9/14 | Effective: 4/9/14 433 (PDF 261 KB) Amortization of the CARW Memo Account Filed: 8/15/14 | Effective: 8/20/14 432-A (PDF 432 KB) CARW Memorandum Account Amortization Filed: 3/12/14 | Effective: 3/12/14 432 (PDF 646 KB) Cost of Capital Memorandum Accounts Amortization Filed: 2/24/14 | Effective: 2/24/14 430-A (PDF 456 KB) Cost of Capital Memorandum Accounts Amortization Filed: 1/27/14 | Effective: 1/27/14 430 (PDF 677 KB) Expense offset filing Filed: 7/25/13 | Effective: 7/25/13 429 (PDF 650 KB) Cost of Capital Rate Decrease Filed: 6/14/13 | Effective: 7/1/13 428-A (PDF 850 KB) Cost of Capital Rate Decrease Filed: 5/28/13 | Effective: 7/1/13 428 (PDF 1 MB) CARW Income Guidelines Filed: 4/15/13 | Effective: 4/15/13 425 (PDF 997 KB) Construction Costs for the Remodel of the El Monte office Filed: 2/11/13 | Effective: 4/1/13 424 (PDF 2 MB) Establish Income Tax Repair Regulations Implementation Memorandum Account Filed: 1/14/13 | Effective: 1/14/13 423 (PDF 427 KB) Sale of Real Property Filed: 1/9/13 | Effective: 1/9/13 422 (PDF 664 KB) Establish Interim Rates Memorandum Account Filed: 2/31/12 | Effective:1/1/13 421 (PDF 495 KB) Notice of Sale of Contributed Real Property Filed: 8/15/12 | Effective: 8/15/12 418 (PDF 892 KB) CARW program qualification changes Filed: 6/22/12 | Effective: 6/22/12 415 (PDF 266 KB) Escalation Year 2012 – 2013 Increase Filed: 5/16/12 | Effective: 07/01/12 414 (PDF 1 MB) CARW Income Guidelines Filed: 5/02/12 | Effective: 06/01/12 413 (PDF 2 MB) Supplemental Preliminary Statement Cost of Capital Litigation Memo Account Filed: 4/18/12 | Effective: 1/18/12 412-A (PDF 822 KB) Preliminary Statement Cost of Capital Litigation Memo Account Filed: 4/13/12 | Effective: 4/13/12 412 (PDF 258 KB) Correction of minor errors in Advice Letter 409-A Filed: 4/11/12 | Effective: 4/11/12 411 (PDF 599 KB) Supplement to Amortize Interim Rates Memo Account Filed: 03/20/12 | Effective: 03/20/12 409-A (PDF 579 KB) Interim Rates Memo Account Filed: 11/21/11 | Effective: 11/21/11 409 (PDF 586 KB) Test Year 2010-2011 Rates Filed: 11/16/11 | Effective: 1/16/11 408 (PDF 598 KB) Test Year 2010-2011 Rates Filed: 11/15/11 | Effective: 1/15/11 407 (PDF 1 MB) Amended 2010 Tax Act Memorandum Account Filed: 09/08/11 | Effective: 04/14/11 405-B (PDF 467 KB) Amended 2010 Tax Act Memorandum Account Filed: 08/22/11 | Effective: 04/14/11 405-A (PDF 439 KB) 2010 Tax Act Memorandum Account Filed: 08/01/11 | Effective: 04/14/11 405 (PDF 382 KB) Amortize Pumped and Purchased Water Balancing Account Filed: 07/25/11 | Effective: 07/25/11 404 (PDF 511 KB) Interim Rates Filed: 06/29/11 | Effective: 07/01/11 403-A (PDF 766 KB) Interim Rates Filed: 06/29/11 | Effective: 07/01/11 403 (PDF 342 KB) Intervener Compensation Filed: 06/09/11 | Effective: 06/09/11 402 (PDF 465 KB) Ownership of nursery served under recycled contract Filed: 06/03/11 | Effective: 06/03/11 401 (PDF 235 KB) Multi-Language Tenant Notification Filed: 06/02/11 | Effective: 06/02/11 400 (PDF 611 KB) Alternative Water Rates Qualifications Filed: 05/12/11 | Effective: 05/12/11 397 (PDF 464 KB) Additional Bill Payment Options Filed: 03/07/11 | Effective: 03/07/11 394 (PDF 200 KB) Revised Cost of Capital Filed: 11/29/10 | Effective: 11/29/10 391 (PDF 715 KB) Income Tax Benefit Refund Filed: 08/10/10 | Effective: 08/18/10 389 (PDF 389 KB) Conservation Rates Filed: 06/10/10 | Effective: 07/01/10 386 (PDF 92 KB) Water Supply Offset Filed: 06/10/10 | Effective: 07/01/10 384 (PDF 87 KB) Expense Offset Water Costs Assessments Filed: 05/13/10 | Effective: 05/13/10 382 (PDF 252 KB) CARW Income Guidelines Filed: 05/10/10 | Effective: 06/01/10 381 (PDF 352 KB) Recycled Water (J & E) special contract Filed: 12/16/09 | Effective: 01/16/10 379 (PDF 96 KB) Cost of Capital Memorandum Account Filed: 08/07/09 | Effective: 07/30/09 375 (PDF 137 KB) Expense Offset Water Costs Assessments Filed: 05/14/09 | Effective: 05/14/09 372 (PDF 85 KB) Cost of Capital Memorandum Account Filed: 04/01/09 | Rejected 371 (PDF 145 KB) Amortization of WQLMA Filed: 02/19/09 | Effective: 02/23/09 370 (PDF 98 KB) Rule 14.1 Filed: 08/25/08 | Effective: 09/18/08 366 (PDF 92 KB) Schedule LA-3L withdrawn Filed: 08/11/08 | Effective: 08/13/08 365 (PDF 94 KB) Sale of Company Assets (Cal-Trans) Filed: 06/25/08 | Effective: 12/18/08 364 (PDF 103 KB) Sale of Company Assets (Sam’s Club) Filed: 06/25/08 | Effective: 02/20/09 363 (PDF 104 KB) Test Year 2008-2009 rates Filed: 06/24/08 | Effective: 07/01/08 362-A (PDF 101 KB) CARW Income Guideline Update Filed: 05/29/08 | Effective: 06/02/08 361 (PDF 121 KB) Tariff Sheet Numbering Filed: 10/09/07 | Effective: 10/09/07 357 (PDF 116 KB) PU Reimbursement Fee (1.5%) Filed: 05/15/07 | Effective: 07/01/07 355 (PDF 85 KB) Water Quality Litigation Memo Account Filed: 06/01/07 | Effective: 08/22/07 354 (PDF 76 KB) Recycled Water (Chuy’s) special contract Filed: 05/31/07 | Effective: 07/01/07 352 (PDF 21 KB) CARW Income Guideline update Filed: 05/31/07 | Effective: 06/30/07 351 (PDF 28 KB) Escalation Year 2007-2008 rates Filed: 05/15/07 | Effective: 07/01/07 349 (PDF 89 KB)

San Gabriel Valley Water Company delivers safe, reliable water service to homes and businesses throughout the San Gabriel Valley, with a focus on quality, conservation, and customer care. Alerts & Announcements Notice: City of Industry Office Closure San Gabriel Valley Water Company’s City of Industry office will permanently close on October 2, 2025 . For convenient ways to pay your bill, please click on Pay My Bill to explore available options. We're Upgrading Our Phone System to Serve You Better During this transition, you may experience brief delays when contacting us by phone. We appreciate your patience and understanding as we work to improve your experience. Learn More Our 2026 Office Hours: Monday - Thursday: 7:00 AM - 5:30 PM. Friday: Closed This change applies to the El Monte and Whittier offices. Please contact Customer Service at (626) 448-6183 with any questions. Thank you! Learn More Pay My Bill Start/Stop Service Contact Us Water Quality Report Community and News Report a Problem Introduction Welcome to San Gabriel Valley Water Company. Your trusted partner in providing safe, reliable, and affordable water services to our community. With a legacy of excellence, we are dedicated to meeting your needs today and in the future. Learn More Title Introduction Welcome to San Gabriel Valley Water Company. Your trusted partner in providing safe, reliable, and affordable water services to our community. With a legacy of excellence, we are dedicated to meeting your needs today and in the future. Learn More Add a Title Add paragraph text. Click “Edit Text” to update the font, Learn More Add a Title Add paragraph text. Click “Edit Text” to update the font, Learn More Our 2026 Office Hours: Monday - Thursday: 7:00 AM - 5:30 PM. Friday: Closed. This change applies to the El Monte and Whittier offices. Please contact Customer Service at (626)-448-6183 with any questions. Thank you! Learn More We're Upgrading Our Phone System to Serve You Better During this transition, you may experience brief delays when contacting us by phone. We appreciate your patience and understanding as we work to improve your experience. Learn More Alerts & Announcements Notice: City of Industry Office Closure San Gabriel Valley Water Company’s City of Industry office will permanently close on October 2, 2025 . For convenient ways to pay your bill, please click on Pay My Bill to explore available options. Pay My Bill Start/Stop Service Contact Us Water Quality Report Community and News Report a Problem Pay My Bill Start/Stop Service Contact Us Water Quality Report Report a Problem Community and News Latest News Ribbon Cutting Ceremony Celebrating San Gabriel's commissioning of their new Trojan UV Flex system. National Night Out San Gabriel was proud to support and join the communities of Hacienda Heights and S. El Monte for their national night out events. Operation Gobble November, 2025 San Gabriel Valley Water Company was proud to stand alongside our local officials and community partners in this year’s Operation Gobble, celebrating its 35th Anniversary. This annual tradition holds a special place in our hearts, as it brings together agencies, volunteers, and elected leaders with one shared goal: supporting families in need during the holiday season. We are grateful for the opportunity to give back to the communities we serve and to help make the holidays a little warmer, brighter, and filled with comfort for those experiencing hardship. Thanks to the collective efforts of everyone involved, thousands of turkeys were distributed to families throughout the region, ensuring they could enjoy a meaningful Thanksgiving celebration. San Gabriel Valley Water Company remains committed to uplifting our communities and partnering in programs that bring real impact to local families. Ribbon Cutting Ceremony Celebrating San Gabriel's commissioning of their new Trojan UV Flex system. National Night Out San Gabriel was proud to support and join the communities of Hacienda Heights and S. El Monte for their national night out events. Operation Gobble November, 2025 San Gabriel Valley Water Company was proud to stand alongside our local officials and community partners in this year’s Operation Gobble, celebrating its 35th Anniversary. This annual tradition holds a special place in our hearts, as it brings together agencies, volunteers, and elected leaders with one shared goal: supporting families in need during the holiday season. We are grateful for the opportunity to give back to the communities we serve and to help make the holidays a little warmer, brighter, and filled with comfort for those experiencing hardship. Thanks to the collective efforts of everyone involved, thousands of turkeys were distributed to families throughout the region, ensuring they could enjoy a meaningful Thanksgiving celebration. San Gabriel Valley Water Company remains committed to uplifting our communities and partnering in programs that bring real impact to local families. Ribbon Cutting Ceremony Celebrating San Gabriel's commissioning of their new Trojan UV Flex system. National Night Out San Gabriel was proud to support and join the communities of Hacienda Heights and S. El Monte for their national night out events. Operation Gobble November, 2025 San Gabriel Valley Water Company was proud to stand alongside our local officials and community partners in this year’s Operation Gobble, celebrating its 35th Anniversary. This annual tradition holds a special place in our hearts, as it brings together agencies, volunteers, and elected leaders with one shared goal: supporting families in need during the holiday season. We are grateful for the opportunity to give back to the communities we serve and to help make the holidays a little warmer, brighter, and filled with comfort for those experiencing hardship. Thanks to the collective efforts of everyone involved, thousands of turkeys were distributed to families throughout the region, ensuring they could enjoy a meaningful Thanksgiving celebration. San Gabriel Valley Water Company remains committed to uplifting our communities and partnering in programs that bring real impact to local families. Ribbon Cutting Ceremony Celebrating San Gabriel's commissioning of their new Trojan UV Flex system. National Night Out San Gabriel was proud to support and join the communities of Hacienda Heights and S. El Monte for their national night out events. Operation Gobble November, 2025 San Gabriel Valley Water Company was proud to stand alongside our local officials and community partners in this year’s Operation Gobble, celebrating its 35th Anniversary. This annual tradition holds a special place in our hearts, as it brings together agencies, volunteers, and elected leaders with one shared goal: supporting families in need during the holiday season. We are grateful for the opportunity to give back to the communities we serve and to help make the holidays a little warmer, brighter, and filled with comfort for those experiencing hardship. Thanks to the collective efforts of everyone involved, thousands of turkeys were distributed to families throughout the region, ensuring they could enjoy a meaningful Thanksgiving celebration. San Gabriel Valley Water Company remains committed to uplifting our communities and partnering in programs that bring real impact to local families. Ribbon Cutting Ceremony Celebrating San Gabriel's commissioning of their new Trojan UV Flex system. National Night Out San Gabriel was proud to support and join the communities of Hacienda Heights and S. El Monte for their national night out events. Operation Gobble November, 2025 San Gabriel Valley Water Company was proud to stand alongside our local officials and community partners in this year’s Operation Gobble, celebrating its 35th Anniversary. This annual tradition holds a special place in our hearts, as it brings together agencies, volunteers, and elected leaders with one shared goal: supporting families in need during the holiday season. We are grateful for the opportunity to give back to the communities we serve and to help make the holidays a little warmer, brighter, and filled with comfort for those experiencing hardship. Thanks to the collective efforts of everyone involved, thousands of turkeys were distributed to families throughout the region, ensuring they could enjoy a meaningful Thanksgiving celebration. San Gabriel Valley Water Company remains committed to uplifting our communities and partnering in programs that bring real impact to local families. Ribbon Cutting Ceremony Celebrating San Gabriel's commissioning of their new Trojan UV Flex system. National Night Out San Gabriel was proud to support and join the communities of Hacienda Heights and S. El Monte for their national night out events. Operation Gobble November, 2025 San Gabriel Valley Water Company was proud to stand alongside our local officials and community partners in this year’s Operation Gobble, celebrating its 35th Anniversary. This annual tradition holds a special place in our hearts, as it brings together agencies, volunteers, and elected leaders with one shared goal: supporting families in need during the holiday season. We are grateful for the opportunity to give back to the communities we serve and to help make the holidays a little warmer, brighter, and filled with comfort for those experiencing hardship. Thanks to the collective efforts of everyone involved, thousands of turkeys were distributed to families throughout the region, ensuring they could enjoy a meaningful Thanksgiving celebration. San Gabriel Valley Water Company remains committed to uplifting our communities and partnering in programs that bring real impact to local families. Ribbon Cutting Ceremony Celebrating San Gabriel's commissioning of their new Trojan UV Flex system. National Night Out San Gabriel was proud to support and join the communities of Hacienda Heights and S. El Monte for their national night out events. Operation Gobble November, 2025 San Gabriel Valley Water Company was proud to stand alongside our local officials and community partners in this year’s Operation Gobble, celebrating its 35th Anniversary. This annual tradition holds a special place in our hearts, as it brings together agencies, volunteers, and elected leaders with one shared goal: supporting families in need during the holiday season. We are grateful for the opportunity to give back to the communities we serve and to help make the holidays a little warmer, brighter, and filled with comfort for those experiencing hardship. Thanks to the collective efforts of everyone involved, thousands of turkeys were distributed to families throughout the region, ensuring they could enjoy a meaningful Thanksgiving celebration. San Gabriel Valley Water Company remains committed to uplifting our communities and partnering in programs that bring real impact to local families. Ribbon Cutting Ceremony Celebrating San Gabriel's commissioning of their new Trojan UV Flex system. National Night Out San Gabriel was proud to support and join the communities of Hacienda Heights and S. El Monte for their national night out events. Operation Gobble November, 2025 San Gabriel Valley Water Company was proud to stand alongside our local officials and community partners in this year’s Operation Gobble, celebrating its 35th Anniversary. This annual tradition holds a special place in our hearts, as it brings together agencies, volunteers, and elected leaders with one shared goal: supporting families in need during the holiday season. We are grateful for the opportunity to give back to the communities we serve and to help make the holidays a little warmer, brighter, and filled with comfort for those experiencing hardship. Thanks to the collective efforts of everyone involved, thousands of turkeys were distributed to families throughout the region, ensuring they could enjoy a meaningful Thanksgiving celebration. San Gabriel Valley Water Company remains committed to uplifting our communities and partnering in programs that bring real impact to local families. Ribbon Cutting Ceremony Celebrating San Gabriel's commissioning of their new Trojan UV Flex system. National Night Out San Gabriel was proud to support and join the communities of Hacienda Heights and S. El Monte for their national night out events. Operation Gobble November, 2025 San Gabriel Valley Water Company was proud to stand alongside our local officials and community partners in this year’s Operation Gobble, celebrating its 35th Anniversary. This annual tradition holds a special place in our hearts, as it brings together agencies, volunteers, and elected leaders with one shared goal: supporting families in need during the holiday season. We are grateful for the opportunity to give back to the communities we serve and to help make the holidays a little warmer, brighter, and filled with comfort for those experiencing hardship. Thanks to the collective efforts of everyone involved, thousands of turkeys were distributed to families throughout the region, ensuring they could enjoy a meaningful Thanksgiving celebration. San Gabriel Valley Water Company remains committed to uplifting our communities and partnering in programs that bring real impact to local families. Ribbon Cutting Ceremony Celebrating San Gabriel's commissioning of their new Trojan UV Flex system. National Night Out San Gabriel was proud to support and join the communities of Hacienda Heights and S. El Monte for their national night out events. Operation Gobble November, 2025 San Gabriel Valley Water Company was proud to stand alongside our local officials and community partners in this year’s Operation Gobble, celebrating its 35th Anniversary. This annual tradition holds a special place in our hearts, as it brings together agencies, volunteers, and elected leaders with one shared goal: supporting families in need during the holiday season. We are grateful for the opportunity to give back to the communities we serve and to help make the holidays a little warmer, brighter, and filled with comfort for those experiencing hardship. Thanks to the collective efforts of everyone involved, thousands of turkeys were distributed to families throughout the region, ensuring they could enjoy a meaningful Thanksgiving celebration. San Gabriel Valley Water Company remains committed to uplifting our communities and partnering in programs that bring real impact to local families. California Water 2025 Explore California's latest water issues and developments. Sustainable Living Tips and insights for sustainable water use and water conservation. Water Quality Authority Report Review the latest reports on water quality standards and monitoring efforts. Our Road to Water Independence Discover our journey towards achieving water independence. California Water 2025 Explore California's latest water issues and developments. Sustainable Living Tips and insights for sustainable water use and water conservation. Water Quality Authority Report Review the latest reports on water quality standards and monitoring efforts. Our Road to Water Independence Discover our journey towards achieving water independence. California Water 2025 Explore California's latest water issues and developments. Sustainable Living Tips and insights for sustainable water use and water conservation. Water Quality Authority Report Review the latest reports on water quality standards and monitoring efforts. Our Road to Water Independence Discover our journey towards achieving water independence. California Water 2025 Explore California's latest water issues and developments. Sustainable Living Tips and insights for sustainable water use and water conservation. Water Quality Authority Report Review the latest reports on water quality standards and monitoring efforts. Our Road to Water Independence Discover our journey towards achieving water independence. California Water 2025 Explore California's latest water issues and developments. Sustainable Living Tips and insights for sustainable water use and water conservation. Water Quality Authority Report Review the latest reports on water quality standards and monitoring efforts. Our Road to Water Independence Discover our journey towards achieving water independence. California Water 2025 Explore California's latest water issues and developments. Sustainable Living Tips and insights for sustainable water use and water conservation. Water Quality Authority Report Review the latest reports on water quality standards and monitoring efforts. Our Road to Water Independence Discover our journey towards achieving water independence. California Water 2025 Explore California's latest water issues and developments. Sustainable Living Tips and insights for sustainable water use and water conservation. Water Quality Authority Report Review the latest reports on water quality standards and monitoring efforts. Our Road to Water Independence Discover our journey towards achieving water independence. California Water 2025 Explore California's latest water issues and developments. Sustainable Living Tips and insights for sustainable water use and water conservation. Water Quality Authority Report Review the latest reports on water quality standards and monitoring efforts. Our Road to Water Independence Discover our journey towards achieving water independence. News Feed Welcome to our News Feed – your go-to source for updates, announcements, and insights. From service alerts and water conservation tips to community initiatives and infrastructure projects, we keep you in the loop on everything that matters. Check back often to stay connected with how we’re working to deliver clean, reliable water to your home and community. Water Quality San Gabriel Valley Water Company is committed to ensuring the health and safety of our customers through rigorous water quality testing, following standards set by federal, state, and local agencies. Learn More Conservation Tips San Gabriel Valley Water Company is dedicated to safeguarding our water resources and supporting our customers in their conservation efforts. Learn More Kids' Corner Educational Resources for Kids and Families. For more information, click the link down below. Learn More

Disconnection Policy Policy on Discontinuation of Residential Water Service for Non-payment View this page in Spanish , Chinese , Korean , Vietnamese , Tagalog, or contact us at the office numbers listed below. This Policy on Discontinuation of Residential Water Service for Non-Payment (“Policy”) shall apply to San Gabriel Valley Water Company’s (“SGVWC” or “Utility”) discontinuation of residential water service for non-payment under the provisions Rule No. 11 of the Utility’s tariffs approved by the California Public Utilities Commission (“CPUC”). I. Application of Policy; Contact Telephone Number: This policy shall apply only to residential water service. Please contact SGVWC customer support for assistance concerning the payment of water bills and the potential establishment of the alternatives set forth in this policy to avoid discontinuation of service: El Monte: (626) 448-6183 Whittier: (562) 699-1041 II. Rendering and Payment of Bills: A. Bills for Service: Bills for water service will be rendered to each consumer on a monthly basis unless otherwise provided for in the Utility’s tariffs approved by the CPUC. Bills for service are due and payable upon the date of presentation and will become past due if not paid within 19 days from the date of mailing. It is the customer’s responsibility to assure that payments are received by the Utility in a timely manner. Payment may be made by one of the following methods: Auto Pay: Auto pay is a preauthorized payment program. This program requires a financial account, such as a checking account at a bank or credit union. To enroll, obtain an application online at www.sgvwater.com or call customer service at 626-448-6183. Pay in Person: SGVWC accepts payments in any one of our local offices. Payment must be in the form of cash, check, or money order. Pay by Phone: Payments may be made through our automated phone system with a debit card, credit card, or electronic check by calling 877-274-8419. Pay Online: Payments may be made using our approved third party vendor. To make a payment online, visit www.sgvwater.com . Forms of payment accepted are debit card, credit card, or electronic check. Using Your Financial Institution’s Bill Pay Service: SGVWC accepts payment from your financial institution’s bill pay service. This payment option may take additional processing time versus other payment methods. Please plan accordingly. Your payment must include the account number. Failure to include your account number may result in payment delay. (see Rule Nos. 5.B,11.B.1.a(1), Form No. 3) B. Alternative Payment Arrangements or Extensions: Any customer who is unable to pay for water service within the normal payment period may request an alternative payment arrangement or extension to avoid disruption of service. Options include splitting payments (payment arrangements) for up to six months to pay off the full balance and deferring payments (payment extension) of the full balance for up to two weeks beyond the due date. SGVWC also offers a Customer Assistance Program (“CAP”) program, which provides reduced service charges for those who meet income eligibility requirements. III. Disputed Bills: A. Petition for Utility Review: Any customer (or adult occupant of a residential service address) may petition the Utility for review of a bill for water service in accordance with Rule Nos. 5 and 10 of the Utility’s tariffs. Any such customer who has initiated a billing complaint or requested an investigation within 5 days of receiving a disputed bill or who has, before discontinuance of service made payment arrangements for a bill asserted to be beyond the means of the customer to pay in full within the normal period for payment, shall not have the water service discontinued for nonpayment during the pendency of an investigation by the Utility of such customer complaint or request and shall be given an opportunity for review of the complaint, investigation, or request by a review manager of the Utility. The review shall include consideration of whether a customer shall be permitted to make installment payments on any unpaid balance of the delinquent account over a reasonable period of time, not to exceed 12 months. Such service shall not be discontinued for nonpayment for any customer complying with an installment payment agreement entered into with the Utility, provided the customer also keeps current his or her account for water service as charges accrue in each subsequent billing period. If a customer fails to comply with an installment payment agreement, the Utility will give no less than 5 business days discontinuance of service notice before discontinuing such service, but such notice shall not entitle the customer to further investigation or alternative payment arrangements by the Utility. (see Rule Nos. 10.A, 11.B.1.b) B. Appeal to the CPUC: Any customer (or adult occupant of a residential service address) whose complaint or request for an investigation has resulted in a determination by the Utility adverse to such customer or adult occupant, may appeal the determination to the CPUC in accordance with Rule Nos. 5 and 10 (including depositing the disputed amount with the CPUC). Any such appeal of the disputed bill to the CPUC shall be in accordance with the CPUC’s adopted Rules of Practice and Procedure. Written documentation of an appeal filed and diligently pursued with the CPUC will prevent discontinuation of residential water service during the official appeal process. (see Rule Nos. 10.B & C, 11.B.1.c) IV. Discontinuance of Residential Service for Nonpayment: A. Past-Due Bills: For purposes of this policy, residential service means water service to a residential connection that includes single-family residences, multifamily residences, mobilehomes, including, but not limited to, mobilehomes in mobilehome parks, or farmworker housing. The Utility shall allow every residential customer a total of 79 days from the date of mailing its bill for services, postage prepaid, to make payment of the bill prior to discontinuance of service. The Utility shall not discontinue residential service for nonpayment of a delinquent account unless the Utility first gives notice of the delinquency and impending discontinuance in conformance with Rule No. 8.A.3, which establishes notice periods ranging from 7 to 15 days, depending on the occupancy type. The Utility will provide notices timely to ensure that the applicable notice period is included in the total 79-day period referenced above and does not provide additional time to pay. (see Rule No. 11.B.1.a.(1)) B. Residential Health and Safety Exception: Service to a residential water customer (or a tenant of the customer of record) will not be discontinued for nonpayment when such customer establishes to the satisfaction of the Utility that all three of the following conditions are met: The residential customer submits certification of a primary care provider,* as defined by the Water Shutoff Protection Act, that discontinuation of residential service will be life threatening to, or pose a serious threat to the health and safety of, a resident of the premises where residential service is provided; *Proof must be by certification from any internist, general practitioner, obstetrician-gynecologist, pediatrician, family physician and surgeon, nonphysician medical practitioner, or primary care clinic, rural health clinic, community clinic or hospital outpatient clinic. A “nonphysician medical practitioner” means a physician assistant or certified nurse-midwife performing services under physician and surgeon supervision, or a nurse practitioner performing services in collaboration with a physician and surgeon. (See Section 14088(b)(1)(A) and (c) of the California Welfare and Institutions Code.) The residential customer demonstrates that he or she is financially unable to pay for residential service within the Utility’s normal billing cycle. The customer shall be deemed financially unable to pay for residential service within the Utility’s normal billing cycle if any member of the customer’s household is a current recipient of CalWORKs, CalFresh, general assistance, Medi-Cal, Supplemental Security Income/State Supplementary Payment Program, or California Special Supplemental Nutrition Program for Women, Infants, and Children, or the customer declares that the household’s annual income is less than 200 percent of the federal poverty level; and The residential customer is willing to enter into an agreement for deferred (paying at a later date), reduced (spreading payments out over an agreed upon period of time), or some other alternative payment plan, satisfactory to the Utility, over a period not to exceed 12 months, including arrangements for prompt payment of subsequent bills (see Rule No. 11.B.1.d.(1)) If the conditions listed in Section IV.B.1 of this Policy (Rule No. 11.B.1.d.(1)) are met, the customer shall be offered one or more of the following options: Amortization of the unpaid balance. Participation in an alternative payment schedule. A partial or full reduction of the unpaid balance financed without additional charges to other ratepayers. Temporary deferral of payment. The Utility may choose which of the payment options the customer undertakes and may set the parameters of that payment option. The repayment option offered should result in repayment of any remaining outstanding balance within 12 months. (see Rule No. 11.B.1.d.(2)) Not withstanding the above, residential service may be discontinued to any customer meeting the conditions above who: Does not agree to or comply with an amortization agreement, an alternative payment schedule, or a deferral or reduction in payment plan after incurring delinquent charges for 60 days or more, OR After agreeing to an amortization agreement, an alternative payment schedule, or a deferral or reduction in payment plan for delinquent charges, the customer does not pay his or her current residential service charges for 79 days or more.. Notice of discontinuance for either of the reasons listed above will be posted in a prominent and conspicuous location no less than 5 business days before discontinuing such service, but such notice shall not entitle the customer to further investigation or alternative payment arrangements by the utility. (see Rule No. 11.B.1.d.(3)) C. Other Disconnection Terms: A residential customer’s service may be discontinued for nonpayment of a bill for residential service previously rendered him or her at any location served by the Utility. The discontinuance of service notice will be given before discontinuance of service takes place. Residential service will not, however, be discontinued for nonpayment of bills for separate nonresidential service. (see Rule No. 11.B.1.e) D. Timing of Disconnection: Service will not be discontinued by reason of delinquency in payment for service on any Saturday, Sunday, legal holiday, or at any time during which the business offices of the Utility are not open to the public. (see Rule No. 11.B.1.f) E. Discontinuance of Residential Service for Nonpayment Where Service is Provided to Residential Occupants in a Detached Single-Famly Dwelling, a Multi-Unit Residential Structure, Mobilehome Park, or Permanent Residential Structure in a Labor Camp, Where the Owner, Manager, or Operator of the Dwelling, Structure or Park is the Customer of Record: Where said occupants are individually metered: The Utility is not required to make service available to these occupants unless each occupant agrees to the terms and conditions of service and meets the requirement of the law and the Utility’s rules and tariffs. However, if one or more occupants are willing and able to assume responsibility for subsequent charges by these occupants to the account to the satisfaction of the Utility, and if there is a practical physical means legally available to the utility of selectively providing services to these occupants who have met the requirements of the Utility’s rules and tariffs, the utility will make service available to these occupants. For these selected occupants, establishment of credit will be as prescribed in Rule No. 6 of the Utility’s tariffs, except that where prior service for a period of time is a condition for establishing credit with the Utility, proof that is acceptable to the Utility of residence and prompt payment of rent or other credit obligation during that period of time is a satisfactory equivalent. (see Rule No. 11.B.1.g(1)) Where said occupants are master-metered: The Utility is not required to make service available to these occupants unless each occupant agrees to the terms and conditions of service, and meets the requirements of the law and the Utility’s rules and tariffs. The same provisions of Section IV.E.1 of this Policy (Rule No. 11.B.1.g.(1)) which apply to individually metered occupants also apply to master metered occupants, except a representative may act on the behalf of a master metered occupant, and the Utility will not discontinue service in any of the following situations: During the pendency of an investigation by the Utility of a master-metered customer dispute or complaint. When the master-metered customer has been granted an extension of the period for repayment of a bill. For an indebtedness owed by the master-metered customer to any other person or corporation or when the obligation represented by the delinquent account or any other indebtedness was incurred with a person or corporation other than the Utility demanding payment therefor. When a delinquent account relates to another property owned, managed, or operated by the master-metered customer. When a public health or building officer certifies that discontinuance would result in a significant threat to the health or safety of the residential occupants or the public. Proof of age or disability are described in Section IV.G.3 of this Policy (Rule No. 11.B.1.i.) (see Rule 11.B.1.g(2)) F. Residential Customer’s Remedies Upon Receipt of Discontinuance for Nonpayment Notice: If upon receipt of a discontinuance notice, a residential customer is unable to pay, he or she must contact the Utility before discontinuance of service to make payment arrangements to avoid discontinuance of service. Information pertaining to alternative payment options and other options for averting discontinuation of residential service for nonpayment will be provided with the discontinuance notice as described in Rule No. 5 of the Utility’s tariffs, or can be obtained by contacting the Utility. If, after contacting the Utility, the residential customer alleges to the CPUC an inability to pay and that he or she is unable to make payment arrangements with the Utility, he or she should contact the CPUC’s Consumer Affairs Branch (“CAB”) to make an informal complaint. To maintain uninterupted service, this action must be taken prior to discontinuation of service as defined in the provided notice. The CAB’s resolution of the matter should be reported to both the Utility and the residential customer within 10 business days after receipt of the informal complaint. If the customer is not satisfied with such resolution, such customer may file, within 10 business days after the date of the CAB’s letter, a formal complaint with the CPUC under Public Utilities Code Section 1702 on a form provided by the CAB. Failure of any customer to observe these time limits prescribed herein shall entitle the utility to insist upon payment or, upon failure to pay, to proceed to discontinue the customer’s service in accordance with the Utility’s rules. (see RuleNo. 11.B.1.h) G. Designation of a Third-Party Representative (Older Adult or Disabled only): Customer must inform Utility if he or she desires that a third party receive discontinuance or other notices on his or her behalf. The Utility must be advised of name, address, and telephone number of third party with a letter from third party accepting this responsibility. Only customers who certify that they are older adults age 62 or over, or disabled are entitled to third-party representation. Proof of age must be supported by certificate of birth, driver’s license, passport or other reliable document. Proof of disability must be by certification from a licensed physician, public health nurse or social worker. (see Rule No. 11.B.1.i) SB998 Reporting

Customer Services Report a Problem If you experience any issues with water service, contact us by phone or email. Our support team is ready to help. Weekend emergency phone number: (626) 448-4029 Reporting Water Emergencies For after-hours or weekend water emergencies (such as main breaks, service leaks, valve or hydrant damage, and pressure issues), call our emergency line. A Central Control Operator will assess the issue, initiate a work order, and dispatch crews if needed. Non-emergency issues will be handled during regular business hours. Customer Water Supply Gate Valve Every home or building has a water supply gate valve, used to shut off water during repairs or emergencies. Locate this valve in advance, and ensure everyone in your household knows how to use it to prevent leaks and flooding. Where to Find Your Gate Valve: Near the Front of the House – Where the water supply pipe enters your home, often below the hose bib (garden hose attachment). Inside the Meter Box – Located near the front of your home. If the gate valve is inside, it will be on the side of the meter closest to your house. (Do not use the Angle Stop or Meter Valve, which are water company property, to turn off water.) If you cannot locate your gate valve, contact Customer Service during normal business hours for a free turn-off for repairs. Start/Stop Water Service To start or transfer water service, submit an application at least 24 hours before your requested start date on a regular business day. Same-day service requests may be possible if submitted before 12 pm. Start Service Start your service by choosing a Residential or Business application. Stop Service To stop service, notify the Utility at least two business days in advance. Pay My Bill To pay your bill, click here to visit Billing and Payment. Your Meter “Edit Text” to update the font, size and more. To change and reuse text themes, go to Site Styles. Learn More Shut Off For Repair “Edit Text” to update the font, size and more. To change and reuse text themes, go to Site Styles. Learn More Understanding Your Bill “Edit Text” to update the font, size and more. To change and reuse text themes, go to Site Styles. Learn More ADU Applications “Edit Text” to update the font, size and more. To change and reuse text themes, go to Site Styles. Learn More Fire Flow “Edit Text” to update the font, size and more. To change and reuse text themes, go to Site Styles. Learn More CCR Water Report “Edit Text” to update the font, size and more. To change and reuse text themes, go to Site Styles. Learn More Additional Information Discontinuing Service To stop service, notify the Utility at least two business days in advance. How to Apply In Person: El Monte Office San Gabriel Valley Water Company 11142 Garvey Avenue El Monte, CA 91733 Directions Office Hours: M-Th 7:00am – 5:30pm (626) 448-6183 Whittier Office San Gabriel Valley Water Company 11579 Hadley Street Whittier, CA 90606 Directions Office Hours: M-Th 7:00am – 5:30pm
 
(562) 699-1041 How to Apply By Email: Request a Residential or Business Service Application by emailing: El Monte: customerservice_elmonte@sgvwater.com Whittier: customerservice_whittier@sgvwater.com Include a clear copy of your photo ID. Proof of ownership / rental agreement may be required to start service. After submitting, call (626) 448-6183 to confirm we received and processed your application. Important Notes: If the water is currently off, service can be restored the same day if all charges are paid before 5 pm. A deposit may be required. Programs and Services Service Map View our service map to find your service area, and understand how we measure your water usage with regular meter readings. Learn More Water Audits Find out more about home water audits and other info here Learn More Dig Alert: Call Before You Dig Find out more about dig alert and digging information here Learn More Customer Assistance Program (CAP) CAP provides a discount on water bills for qualifying low-income households. Learn More Critical Care Program & Third Party Notification For critical care customers, we provide special services. Find out more here. Learn More Emergency Disaster Relief Find out more about emergency protections for customers here. Learn More Emergency Preparedness Guide Find out more about emergency guide. Here's how to get started. Learn More Your Meter Meter Reading and Leak Detection Guide Meter Reading Schedule We read all meters every 27 to 33 days, organized by geographical groups to keep costs low. Contact Customer Service to find out your next scheduled reading date. How to Read Your Water Meter Classic Meter Reads like a car odometer but measures water in cubic feet. Each cubic foot equals 7.48 gallons, and bills are calculated in units of 100 cubic feet (Ccf), or 748 gallons. The last two black-background numbers are ignored in billing. Example: Initial reading: 0000 New reading: 0012 Usage: 12 Ccf (1,200 cubic feet or 8,976 gallons) AMR (Automated Meter Reading) Meter Displays total water used in cubic feet. The last five digits are ignored in billing. Example: Initial reading: 000,0 New reading: 001,2 Usage: 12 Ccf (1,200 cubic feet or 8,976 gallons) How to Check for Leaks Classic Meter Turn off all water sources. Check the meter’s sweep hand position. Wait 10-15 minutes, then recheck. If the hand has moved, a leak is present. AMR Meter Look for the faucet icon on the LCD: No Icon: No leak detected in the past 24 hours. Flashing Icon: Intermittent leak detected in the last 24 hours. Check faucets and toilets. Solid Icon: Continuous leak in the last 24 hours. Check the 9th digit on the LCD. If incrementing, inspect faucets, toilets, and exterior areas for leaks. For assistance, contact Customer Service at (626) 448-6183. Frequently Asked Questions Why is there a monthly service charge, even if I don’t use water? The service charge portion of your bill is designed to recover a portion of the total costs incurred in providing water service. These costs include operating and maintaining the supply, treatment, distribution and service facilities that are needed to provide water service to your home or business. This charge appears on every bill and does not vary with consumption, but is related to the size and flow capacity of your meter. Monthly Service Charge is a Readiness-to-serve It pays for our infrastructure. It pays for having water 24 hours a day on demand. It pays for upgrades to our water mains, reservoirs, wells and hydrants. It pays for safe drinking water that meets state and federal drinking standards. It ensures we have someone available 24/7, even after hours. It pays for having someone come to your property after hours and on weekends in an emergency. Why wasn’t I notified about a water service interruption? We strive to avoid unplanned water outages. However, unexpected issues, such as water main breaks, can occur. For planned interruptions, we notify customers in person or with door hangers detailing the expected hours of interruption. How can I get a temporary construction fire hydrant meter? Submit an application with a $2,500 deposit to San Gabriel Valley Water Company, specifying the job location. Water costs and a $60 handling fee will be deducted from the deposit once the undamaged meter is returned. Damaged meters or failure to pay bills may result in forfeiture of part or all of the deposit. What are the Customer Service hours? El Monte Office 11142 Garvey Avenue, El Monte, CA 91733 Phone: (626) 448-6183 | Fax: +1(626) 448-2105 Hours: M-Th 7:00 am – 5:30 pm After Hours: (626) 448-4029 | Email: customerservice_elmonte@sgvwater.com Whittier Office 11579 Hadley Street, Whittier, CA 90606 Phone: (562) 699-1041 | Fax: +1(562) 699-0211 Hours: M-Th 7:00 am – 5:30 pm After Hours: (626) 448-4029 | Email: customerservice_whittier@sgvwater.com Why is my bill higher than expected? Higher usage is often due to landscape irrigation issues, such as leaks, broken sprinkler heads, or increased watering. Other causes include leaky toilets, constantly running toilets, or open valves. Check your property and consult with a landscaper if needed. For questions, contact Customer Service. When is my bill due? Bills are due upon receipt and become past due if not paid within 19 days of the mailing date. How can I pay my bill? Automatic Bill Payment: Enroll by submitting the AutoPay form and a voided check. Your account will be debited automatically each billing cycle. Online Payment: Pay through your bank or third-party service (ensure you select San Gabriel Valley Water Company and use your customer and account number). Mail: Send the detachable bottom portion of your bill and payment to: San Gabriel Valley Water Company P.O. Box 5970 El Monte, CA 91734-1970 In Person: Pay by check, cashier’s check, or cash at one of our offices. When will my meter be read? Meters are typically read every 27 to 33 days. Contact Customer Service to confirm your next scheduled read date. Are there discounts for seniors, low-income households, or disabled customers? Our rates are regulated by the California Public Utilities Commission. Discounts are available for low-income customers through the Customer Assistant Program (CAP). Do you offer third-party notifications for elderly or disabled customers? Yes, we can send a notification to a designated third party (e.g., family member, guardian) for elderly or disabled customers. Proof of age (62+) or disability is required, along with the third party’s contact information. How do I start water service? Visit any of our offices to establish service: El Monte: 11142 Garvey Avenue, El Monte, CA 91733 Whittier: 11579 Hadley Street, Whittier, CA 90606 Online https://www.sgvwater.com/services How can I verify if San Gabriel Valley Water Company provides my service? We serve specific communities; refer to our Service Area Map . View Interactive Map Do you provide sewer or power services? No, we provide potable water service only. How can I check if my payment was received? Contact Customer Service, M-Th 7:30am - 5:30pm How do I stop water service if I’m moving out of the service area? To stop service, notify the Utility at least two business days in advance.

Dig Alert Dig Alert: Call Before You Dig If you plan to dig a significant hole or trench on private property or public right of way, call Dig Alert at 811 to notify them of your plans. The Underground Service Alert Office will contact utilities in your area to locate and mark underground lines before you begin. Please allow a full 2-day notice. Emergency digging is not covered by this service. The Dig Alert team will guide you through the process, and the service is free.

Water Audits Home Water Audits Home water conservation is essential to a sustainable future for the San Gabriel Valley. To support this goal, we offer home water audits to help you identify ways to save water. During the audit, we’ll inspect older water-using devices and recommend upgrades to more efficient, smart appliances. New dishwashers and washing machines certified by the EPA’s WaterSense program can reduce water use by up to 30%. Home Water Audits What We Check During the Audit: Leak Detection: About 10% of household water is wasted through leaks. We’ll inspect faucets, hoses, and toilets for leaks. Signs of leaks include dripping taps and toilets that refill periodically without use or need “jiggling” to stop running. Flow Rate Assessment: We’ll measure the flow rate of your faucets and showerheads, as this has a significant impact on water use. Outdoor Irrigation: Landscaping often uses the most water in a home. We’ll evaluate your sprinklers, irrigation controls, and overall system efficiency, providing tips for improvement. By identifying and addressing these areas, you can help conserve water and reduce your utility costs.

Site Map Billing and Payment Automatic Bill Payment Online Payment Mail and Phone Payment Paying Your Bill In Person Understanding Your Bill 2025 Customer Services Start Service Stop Service Transfer Service Service Map Disconnection Policy Report a Problem Programs and Services Your Meter FAQs Water Quality & Regulatory Water Quality Regulatory Conservation Community and News News and Resources Education and Outreach How Your Rates Are Used Doing Business With Us New Development Products and Services We Purchased Supplier Diversity Careers Job Openings Working in Water Industry Training and Certification Contact Us El Monte Office: (626) 448-6183 Industry Office: (626) 330-1628 Whittier Office: (562) 699-1041 After Hours: (626) 448-4029

Customer Assistance Program Customer Assistance Program (CAP) Low-Income Water Rate Discount The Customer Assistance Program (CAP) provides a discount on water bills for qualifying low-income households. If you already qualify for a discount under the CARE program for your electric or gas bills, you may also qualify for CAP. How to Apply: Complete the CAP application form. Submit the form by hand-delivering, mailing, or emailing a scanned copy to the water company. The company will review and verify your application. Once approved, your discount will apply to your next bill. If your application is denied, you will receive a letter explaining the reason. For assistance with the application or more information, visit or call your Customer Service Office. CAP Application Forms: English (PDF 42 KB) Spanish (PDF 60 KB) Income Requirements (Valid from June 1, 2025, to May 31, 2026) Number of Persons in Household / Total Combined Income from All Sources 1-2 /$42,300 3 /$53,300 4 /$64,300 5 /$75,300 6 /$86,300 7 /$97,300 8 /$108,300 For each additional person, add $11,000 Eligibility Requirements: Residential customers with a 1" or smaller water meter. Applicant’s name must be on the water bill. Verification of household income may be required. A utility bill with a gas or electric discount is acceptable as proof. Applicant cannot be claimed as a dependent on someone else’s tax return. Applicant or someone in the household must participate in a qualifying Public Assistance Program, or the total household income must meet the limits above. Applicant must reapply if they move. Renew application every two years, or sooner if requested. Notify the utility within 30 days if you become ineligible for CAP.

Critical Care Program & Third Party Notification Customer Assistance Program (CAP) For critical care customers, we provide special services to ensure uninterrupted water supply. Third-Party Notification for Elderly or Disabled Customers San Gabriel Valley Water Company offers a third-party notification service for elderly (62 or older) or disabled customers. We can send a notification to a designated third party, such as a family member, caregiver, clergyman, or guardian. How to Request This Service: Provide your name, address, and documentation of age or disability: Proof of Age: Birth certificate, driver’s license, passport, or other reliable document. Proof of Disability: Certification from a licensed physician, public health nurse, or social worker. Include the third party’s name, address, and phone number, along with a letter from them accepting this responsibility. This service ensures that someone you trust will be informed about important account notices on your behalf.

Emergency Preparedness Guide Customer Assistance Program (CAP) Emergencies can be chaotic. Having a well-prepared emergency kit and knowing what to do in advance can make all the difference. Here’s how to get started: Home Emergency Kit Essentials Prepare a backpack or duffle bag with these key items: Important Documents: Photocopies of ID, credit cards, deeds, insurance policies, and a home inventory. Cash: A small amount of cash or traveler’s checks. Medical Needs: Medications, wheelchair and hearing-aid batteries, contact lens solution, etc. Pet Supplies: Food, leash, carrier, and vet records. Food and Water: Three days’ worth, including pet supplies. (One gallon of water per person per day is recommended.) Cooking Essentials: Can opener, paper plates, plastic utensils. Tools and Safety: Flashlight, extra batteries, portable radio, first-aid kit, matches, whistle, and a fire extinguisher. Other Supplies: Extra clothes, blankets, hygiene items (toilet paper, moist towelettes), pliers or a wrench, local maps, and garbage bags. Store these items in a cool, dry place in a portable container (like a backpack, duffle bag, or container with a lid). Review and update your kit yearly. Knowledge Checklist In addition to supplies, being informed is critical. Here’s what you should know: Disaster Awareness: Understand the types of disasters likely to occur in your area (e.g., floods, earthquakes, fires). Learn Key Skills: Know first aid, CPR, and how to use a fire extinguisher. Utility Shut-Offs: Learn how to safely turn off gas and electricity. Consult a professional for guidance specific to your home. Family Emergency Plan: Create a plan with your family, including escape routes, meeting points, and contact methods. Ensure everyone knows where the emergency kit and utility shut-offs are located. Water Preparedness In emergencies, water may be unavailable. Here’s how much to store: Basic Needs: At least one gallon of water per person per day. Half a gallon for drinking, half a gallon for cooking and cleaning. Children, nursing mothers, and people with health conditions may need more. Store extra water for medical needs and hot weather. Water Storage Tips: Use sealed, commercially bottled water or food-grade storage containers. Store water in a cool, dry place, replacing non-bottled water every six months. For reusing large plastic bottles, clean, sanitize with bleach (one teaspoon per quart of water), rinse, fill, and add two drops of bleach before sealing. Label with the date and store in a dark place. Emergency Water Management If there’s a water emergency, follow these steps: Shut Off Water: If you hear of broken water lines or tainted water, turn off your house valve (not the valve at the street). Water Use Tips: Don’t ration water unless advised; drink at least a quart per day. Avoid drinking untreated water from faucets, streams, or ponds unless necessary. Access water in pipes by opening the lowest faucet in the house. For hot water tanks, turn off electricity/gas, open the drain, close the intake valve, and open a hot water faucet. Refill before turning the tank back on. Avoid drinking water from radiators, boilers, water beds, pools, or spas. By preparing in advance and staying informed, you can better manage in an emergency and protect your family’s health and safety.

Billing and Payment Payment Options Automatic Bill Payment Set up AutoPay to have your bill automatically deducted from your bank account every month. Complete the AutoPay Application and attach a voided check. AutoPay Application Online Payment Easily pay your bill online through our secure payment partner, InvoiceCloud . Use a credit card, debit card, or eCheck for one-time or recurring payments. Mail and Phone Payment Mail your payment or use our 24/7 automated line to pay by credit card or eCheck: 877-274-8419. San Gabriel Valley Water Company Post Office Box 5970 El Monte, CA 91734 Paying Your Bill In Person You can pay your bill in person at any of our three Customer Service Offices. We accept cash, checks, cashier’s checks, and money orders. For added convenience, our El Monte office has a digital payment kiosk. Please make checks payable to San Gabriel Valley Water Company. Each office also has a drop box available at the front entrance. El Monte Office San Gabriel Valley Water Company 11142 Garvey Avenue El Monte, CA 91733 Directions Office Hours: M-Th 7:00am – 5:30pm (626) 448-6183 Whittier Office San Gabriel Valley Water Company 11579 Hadley Street, Whittier, CA 90606 Directions Office Hours: M-Th 7:00am – 5:30pm
 (562) 699-1041 Understanding Your Bill Your water usage is measured in units of 100 cubic feet (Ccf), equal to 748 gallons. This measurement, along with any applicable charges, is shown on your bill. This guide provides a detailed explanation of each section of your water bill, helping you understand charges, usage details, and payment information. It breaks down each part of your bill, so you can see exactly where your costs come from and make informed decisions about water usage. Your Full Bill Breakdown Here Unauthorized Payment Warning Ensure payments are made through authorized channels to avoid delays or fees. ALERT: Unauthorized Online Bill Payment Services An unaffiliated bill payment service, Doxo Inc., has been misleading some San Gabriel Valley Water Company customers by appearing in search results for our online payment service. Doxo is not authorized by San Gabriel Valley Water Company to accept payments, and it has used our logo without permission, causing confusion. Some customers have experienced delays, missed due dates, and payments not reaching us when using Doxo. To pay your bill safely, use our official Pay My Bill page or call us directly. Beware of Impersonators Only allow entry to genuine water company employees, who carry color photo ID cards. If in doubt, verify by calling us at (626) 448-6183 . Important: San Gabriel Valley Water Company will never call you to request bank account information. We only ask for bank details when you reach out to us to set up AutoPay. Never share personal information with unknown callers.