Careers Career Opportunities Career Opportunities at San Gabriel Valley Water Company With over 290 employees, San Gabriel Valley Water Company offers a comprehensive benefits package, including: ⦁ Vacation and Sick Leave ⦁ 12 Paid Holidays ⦁ Medical, Dental, and Vision Insurance ⦁ Life Insurance ⦁ Long-term Disability Insurance ⦁ 401(k) with Company Match Automatic Bill Payment How to Apply Submit a cover letter with your salary requirements and a detailed resume to one of the following: Email: HR@sgvwater.com (include “Job Title” in the subject line) Fax: (626) 442-2632 Mail: Human Resources Manager, P.O. Box 6010, El Monte, CA 91734 Open Positions Read More Temporary LAC CSR Working in the Water Industry The water industry offers diverse and meaningful career opportunities for individuals interested in environmental sustainability, public health, engineering, and technology. As essential contributors to providing safe and reliable water, water industry professionals play a critical role in managing one of our most vital resources. Careers in this industry span various fields, allowing employees to grow and specialize according to their interests and skills. Career Paths in the Water Industry Add paragraph text. Click “Edit Text” to update the font, size and more. To change and reuse text themes, go to Site Styles. Operations and Maintenance Operations and maintenance roles ensure the continuous delivery of clean water. This area includes: Water Treatment Operators: Manage and monitor water treatment facilities, ensuring compliance with safety and quality standards. Distribution Technicians: Oversee the transport of water through pipelines, maintain equipment, and repair infrastructure as needed. Field Service Representatives: Conduct on-site service and repair, address customer issues, and monitor the integrity of water systems. Read More Engineering and Technology Engineering professionals in the water industry work on designing and maintaining infrastructure and introducing innovative technologies. Civil Engineers: Design and improve pipelines, treatment plants, and reservoirs. Environmental Engineers: Focus on sustainable water practices, pollution control, and resource management. Data Analysts and Technologists: Use technology to enhance system efficiency, develop predictive maintenance models, and optimize resource management. Read More Environmental Science and Conservation Professionals in this field are committed to conserving resources, monitoring water quality, and protecting ecosystems. Water Quality Scientists: Perform tests, analyze samples, and ensure water meets regulatory standards. Hydrologists: Study water cycles, groundwater movement, and assess water resource availability. Environmental Compliance Officers: Enforce regulations, manage environmental impact, and ensure adherence to conservation standards. Read More Customer Service and Education These roles focus on community engagement, customer support, and educating the public about water conservation. Customer Service Representatives: Assist customers with service inquiries, billing, and support for conservation programs. Community Outreach Coordinators: Develop educational programs, work with schools and local organizations, and promote sustainable practices. Public Relations Specialists: Communicate water conservation initiatives, respond to public concerns, and maintain transparency with customers. Read More Management and Administration For those with leadership and organizational skills, the water industry offers administrative and management positions that help guide operational efficiency and strategic direction. Utility Managers: Oversee day-to-day operations, manage budgets, and coordinate between departments. Project Managers: Lead projects such as facility upgrades, infrastructure expansions, and regulatory compliance initiatives. Human Resources and Administrative Professionals: Manage hiring, training, and organizational development to support a skilled workforce. Read More Why Choose a Career in the Water Industry? The water industry offers stability, growth potential, and a chance to make a difference in communities and the environment. With ongoing advances in technology and a focus on sustainability, this industry is dynamic and evolving. Working in water is more than a job—it’s a commitment to resource stewardship and public health. Whether you’re starting your career or looking to apply your expertise in a new field, the water industry has a path for you. Training and Certification Training and Certifications for the Water Industry Working in the water industry often requires specific certifications, particularly in roles related to water treatment and distribution. These certifications ensure that water professionals are equipped with the knowledge and skills needed to safely manage, treat, and distribute water to the public. Water Treatment Operator Certification Water Treatment Operators play a vital role in ensuring water safety and quality by monitoring and managing treatment processes. Certification levels vary by state, but they typically include multiple levels that allow for advancement as operators gain experience and expertise. Certification Levels: Grade/Level 1: Entry-level certification, suitable for those starting in water treatment. Requires basic knowledge of treatment processes, equipment, and safety protocols. Grade/Level 2–5: Advanced levels that require additional experience, more complex technical knowledge, and passing progressively challenging exams. Certification Requirements: Education: High school diploma or GED; some levels may require college coursework or an associate degree in a related field. Experience: On-the-job experience in water treatment operations. Higher certification levels require more years of experience. Examination: Completion of a certification exam covering topics such as water chemistry, treatment processes, equipment operation, and safety. Continuing Education: Most states require ongoing training or continuing education credits to maintain certification. Certification Authority: Certification is typically managed by the state’s water regulatory agency or department of health. The Association of Boards of Certification (ABC) provides standardized exams that many states adopt. Water Distribution Operator Certification Water Distribution Operators are responsible for the delivery of treated water to customers, including managing pipelines, storage, and pumping stations. Certification verifies operators’ knowledge of system hydraulics, maintenance, and safety. Certification Levels: Grade/Level 1: Entry-level certification, focusing on basic distribution system operations, safety, and maintenance. Grade/Level 2–5: Advanced levels require a deeper understanding of system hydraulics, troubleshooting, and managing larger, more complex distribution networks. Certification Requirements: Education: High school diploma or GED; some higher levels may require additional technical coursework. Experience: Experience in water distribution operations. Higher levels require more extensive on-the-job experience. Examination: Certification exams test knowledge of system hydraulics, pipeline installation, leak detection, and regulatory compliance. Continuing Education: Like treatment certifications, distribution certifications often require ongoing education to remain valid. Certification Authority: Distribution certifications are also managed by state agencies, with some states using ABC exams. Cross-Connection Control Specialist Certification Cross-Connection Control Specialists prevent contamination by ensuring that cross-connections (points where contaminants could enter the drinking water supply) are safely managed. Certification Requirements: Training: Specialized coursework in cross-connection control and backflow prevention. Examination: Passing an exam focused on backflow prevention methods, cross-connection hazards, and regulatory requirements. Certification Authority: Typically managed by state regulatory agencies or specific cross-connection control associations. Backflow Prevention Assembly Tester Certification Backflow Prevention Testers install, inspect, and maintain backflow prevention devices, which are essential for protecting water quality. Certification Requirements: Training: Completion of an accredited backflow prevention course, often including hands-on training. Examination: Passing a written and practical exam on backflow prevention devices and testing methods. Recertification: Periodic recertification may be required, often involving a practical skills assessment. Water Quality Analyst Certification Water Quality Analysts perform tests on water samples to monitor chemical and biological content, ensuring regulatory compliance and public safety. Certification Requirements: Education: Background in chemistry, biology, or environmental science is often required. Experience: Laboratory experience may be required for higher levels of certification. Examination: Testing knowledge in areas such as water sampling, analytical techniques, and interpretation of test results. Additional Training and Continuing Education The water industry encourages continuous professional development. Many states require operators to complete a set number of continuing education hours for certification renewal. Training can cover topics such as: Advanced treatment and filtration techniques Safety protocols and emergency response Regulatory compliance and updates New technologies and best practices in water conservation Industry Organizations and Resources for Training American Water Works Association (AWWA): Offers a range of training resources, certifications, and professional development courses. California State Water Resources Control Board (SWRCB): Provides certifications and guidelines specific to California. Association of Boards of Certification (ABC): Standardized exams and resources used by many states for certification programs. Environmental Protection Agency (EPA): Offers guidelines, standards, and training resources on water quality and environmental regulations.

Water Quality Assurance San Gabriel Valley Water Company is committed to ensuring the health and safety of our customers through rigorous water quality testing, following standards set by federal, state, and local agencies. The San Gabriel Valley faces water quality challenges due to industrial and commercial activities. However, by collaborating with partners at the local, state, and federal levels, we provide water that meets all drinking water quality standards. Our state-certified water treatment operators collect water samples, which are analyzed by an independent, certified laboratory. Results are reported monthly to the State Water Resources Control Board, Division of Drinking Water. Each year, a Consumer Confidence Report summarizes all water quality monitoring for San Gabriel. This report is available by July 1st for the previous calendar year in the Annual Water Quality Reports. Cloudy Water Why Does My Water Look Cloudy? Occasionally, your drinking water may appear cloudy or milky due to air bubbles in the water. This is harmless. After a few seconds, the bubbles will rise to the top and the water will clear. There is no health risk, and your water is safe to drink. Water Sources Potable Water San Gabriel Valley Water Company provides reliable, high-quality safe drinking water from a mix of sources. Our supply includes locally-produced groundwater from 28 wells in the Main San Gabriel Groundwater Basin and 2 wells in the Central Groundwater Basin. We also have access to imported water through a connection with the Metropolitan Water District of Southern California and maintain emergency connections with nearby water agencies to ensure supply reliability. Recycled Water Water recycling is a vital, locally available resource that helps conserve high-quality drinking water. Recycled water, unaffected by drought and regional shortages, reduces the need for costly imported water and supports our long-term water efficiency goals. Recycled water is treated and disinfected municipal wastewater, suitable for non-drinking uses, such as irrigation for parks, golf courses, highways, school grounds, athletic fields, and industrial applications. Several agencies in the San Gabriel Valley and surrounding areas are expanding recycled water projects. Through separate pipelines from potable water, recycled water from Los Angeles County’s San Jose Creek and Whittier Narrows Reclamation Plants supplies large landscapes, conserving over 8 million gallons of potable water annually. Water Treatment San Gabriel Valley Water Company uses "Best Available Treatment Technologies" to ensure drinking water is safe and free from harmful chemicals before delivery. Our team includes highly qualified, state-certified operators who maintain and operate a variety of treatment facilities. These facilities use advanced technologies to remove or reduce volatile and semi-volatile organic compounds, inorganics, and disinfection by-products. San Gabriel’s treatment facilities include: Air Strippers and Liquid Phase Granular Activated Carbon for removing volatile organic compounds Ion-Exchange Systems to remove perchlorate salts Advanced Oxidation with UV Light to treat 1,4-Dioxane and N-Nitrosodimethylamine Regenerable Ion Exchange System for nitrate removal We also use chlorination with sodium hypochlorite to disinfect and eliminate potential viruses and bacteria. Public Health Goal Report San Gabriel is required to provide a Public Health Goals (PHGs) report every three years for customers. This report includes information on any contaminants detected above the levels set by the State Office of Environmental Health Hazard Assessment (OEHHA) or Maximum Contaminant Level Goals (MCLGs) by the U.S. Environmental Protection Agency. PHGs and MCLGs are not water quality standards; they indicate extremely small risk levels. The PHG report explains potential risks associated with specific substances and provides cost estimates to reduce those contaminants to undetectable levels. 2025 Public Health Goal Report Lead and Copper Monitoring San Gabriel Valley Water Company has monitored lead and copper levels at customer taps across its distribution system since the late 1990s to comply with the Lead and Copper Rule (LCR). This federal regulation, enforced by the California State Water Resources Control Board, requires water providers to test for lead and copper every three years. Under the LCR, if lead exceeds 15 parts per billion or copper exceeds 1.3 parts per million in more than 10% of sampled taps, the provider must take corrective action. San Gabriel has never exceeded this 10% action level since the rule's implementation in 2014. For detailed results, please see our Annual Water Quality Reports. For more information, visit: State Water Resources Control Board, Division of Drinking Water: Lead and Copper Rule for Drinking Water U.S. Environmental Protection Agency: Lead and Copper Rule and Basic Information about Lead in Drinking Water Urban Water Management Plan 2020 Urban Water Management Plan San Gabriel Valley Water Company’s 2020 Urban Water Management Plan can be seen here: 2020 UWMP &WSCP Appendices Water Quality & Regulatory Conservation Water Conservation Water is vital to everyone and conserving it is essential. San Gabriel Valley Water Company is dedicated to safeguarding our water resources and supporting our customers in their conservation efforts. As part of California’s push for greater water efficiency, we have developed programs to ensure a reliable water supply for the future. To reduce water loss, we maintain and upgrade our wells, pumps, reservoirs, and water mains, investing in new leak detection technology and training our field staff. We also offer educational programs and plumbing retrofits to help customers use water more efficiently. Drought Alert Announcement on California's Drought Conditions On March 24, 2023, Governor Newsom issued Executive Order N-7-22, easing some drought emergency measures due to improved water conditions. However, Executive Order N-5-23 maintains certain restrictions to support communities still experiencing water challenges and to build long-term resilience. Current Drought Status While recent storms have provided relief, California remains in a drought emergency. Many regions, especially those relying on depleted groundwater, continue to face water supply shortages. The following restrictions remain in effect: Prohibited Water Uses Outdoor watering that causes runoff onto sidewalks and hard surfaces (except incidental runoff) Washing vehicles without a shutoff nozzle Washing driveways or sidewalks that don’t absorb water Street cleaning or construction site preparation with water Filling decorative fountains, lakes, or ponds without a recirculating pump Outdoor watering within 48 hours of at least 1/4 inch of rainfall Watering decorative grass on public medians and non-functional turf in commercial, industrial, and HOA common areas Water Conservation Tips Outdoor Tips Limit yard watering to three days per week, no more than 10 minutes per station, and water early. Fix indoor and outdoor leaks within 5 days. Adjust sprinklers to prevent overspray and runoff. Replace lawns with California-friendly plants to save thousands of gallons monthly. Use a broom or leaf blower instead of a hose to clean outdoor areas, saving up to 6 gallons per minute. Indoor Tips Fix leaking faucets and running toilets to save up to 20 gallons daily. Fill the bathtub halfway or less to save 17-25 gallons per bath. Wash full loads of laundry to save 15-45 gallons per load. Use a dishwasher instead of handwashing to save up to 24 gallons per load. Install high-efficiency toilets to save up to 40 gallons per day. Turn off water when brushing teeth and limit showers to 5 minutes to save up to 25 gallons daily. Additional Resources California Drought Monitor California Reservoir Levels Conserve Water Today The drought is severe—every effort counts! Explore our FREE programs to help you save water. LamK International Conserv Inc. Echo Tech Services For more tips, visit our Water Saving Tips page. Conservation Programs and Rebates FREE Water-Saving Programs Sprinkler Timer & Nozzle Retrofit Program Upgrade your irrigation system with a FREE weather-based sprinkler controller that automatically shuts off before it rains. To qualify, you must have a working irrigation system with an existing controller and at least 20 sprinkler nozzles (brass sprinkler heads not eligible). This program is first-come, first-served, with limited spots, so act quickly! Choose from these professional installers: EcoTechServices: (866) 308-8391 Conserv: (951) 813-2110 Lamk International: (510) 631-8326 Create Your Garden Program Transform your lawn into a drought-tolerant garden! Qualified customers receive custom landscape plans, turf removal supplies, free plants, mulch, and training for installation and garden care—all at no cost. Contact EcoTechServices at (866) 308-8391 to learn more. Ultra High Efficiency Toilet (UHET) Program Replace older toilets with new High Efficiency Toilets, shipped directly to your home (limit two per household). Eligible toilets must be pre-1995 or have a flush rate over 1.6 gallons. Contact: EcoTechServices: (866) 308-8391 Lamk International: (510) 631-8326 Commercial, Industrial & Institutional Retrofit Eligible businesses can receive upgrades for inefficient water-using devices like toilets, irrigation controllers, and nozzles. Schedule a site evaluation with Lamk International at (510) 631-8326. Rebates on Water-Saving Devices Get rebates on water-efficient devices through the Metropolitan Water District of Southern California. Eligible items include washing machines, rain barrels, and soil moisture sensors. Visit www.socalwatersmart.com to view qualifying products for both homes and businesses. Regulation California Water Use Restrictions California and much of the western U.S. have faced severe droughts over recent decades, leading to permanent water-use regulations to promote conservation. San Gabriel Valley Water Company customers have been among the most successful at saving water during these challenging times. Permanent Water Waste Restrictions To conserve water, customers should avoid the following: Hosing down sidewalks, driveways, and other hard surfaces. Washing vehicles with a hose unless it has a shut-off nozzle. Running fountains or decorative water features without a recirculating system. Watering landscapes in a way that causes runoff or within 48 hours of rainfall. Using potable water for ornamental turf on public street medians. Violations may result in daily fines, issued by local agencies or in cooperation with San Gabriel Valley Water Company. Report Water Waste If you see water waste in your community, please report it by emailing us at conservation@sgvwater.com . Tips Indoor Water Conservation Tips Bathroom Tips Bathroom Tips Install water-saving shower heads – Saves 500-800 gallons monthly. Take shorter showers – Reducing by 1-2 minutes saves up to 700 gallons monthly. Capture water while waiting for it to heat – Use it for plants or the garden; saves 400-600 gallons monthly. Upgrade to a high-efficiency toilet (1.28 gpf) – Saves over 700 gallons monthly. Turn off water while shaving, brushing teeth, or lathering. Avoid using the toilet as a trash can – Saves up to 400 gallons monthly. Take baths instead of showers – A partially filled tub uses less water than a long shower; saves 15-20 gallons each time. Kitchen Tips Kitchen Tips Wash dishes wisely – Don’t leave the tap running; use a spray device or fill a rinse basin; saves 20-500 gallons monthly. Defrost food without running water – Use the fridge or microwave; saves 50-150 gallons monthly. Rinse vegetables in a basin rather than running water; saves 150-250 gallons monthly. Use the garbage disposal sparingly – Saves 50-150 gallons monthly. Other Indoor Tips Other Indoor Tips Fix leaks – Saves about 20 gallons daily per leak. Run full loads in washing machines and dishwashers – Saves 300-800 gallons monthly. Keep drinking water in the fridge – Avoids running tap to cool it; saves 200-300 gallons monthly. Use fish tank water on plants – It’s nutrient-rich and serves as a natural fertilizer. Outdoor Water Conservation Tips Lawn and Garden Tips Water only when needed – If grass springs back after being stepped on, it doesn’t need water; saves 750-1500 gallons monthly. Water in the early morning – Reduces evaporation and prevents mildew; saves 300 gallons monthly. Avoid watering on windy days – Reduces water loss; saves up to 300 gallons per watering. Adjust watering during rainy seasons – Saves up to 300 gallons each time. Raise lawn mower blades – Longer grass retains more moisture; saves 500-1500 gallons monthly. Direct sprinklers to plants, not hardscapes – Saves 500 gallons monthly. Replace thirsty plants with drought-tolerant varieties – Saves 750-1500 gallons monthly (note: new plants need extra water to establish). Apply mulch around trees and plants – Slows evaporation; saves 750-1500 gallons monthly. Car Washing Tips Use a bucket instead of a running hose – Saves 150 gallons each wash. Visit a car wash – Many recycle water, making it more efficient. Other Outdoor Tips Use a broom instead of a hose to clean driveways and patios – Saves 150 gallons each time, or 600+ gallons monthly if done weekly. Cover your pool – Reduces evaporation and keeps it cleaner; saves 1,000 gallons monthly. Redirect evaporative cooler drain lines to water nearby plants or trees. Kids Korner Educational Resources for Kids and Families Puzzles, Games, and Activities Kids Water Conservation – Fun activities to learn about saving water. Let’s Learn About Using Water Wisely Water and Your World – Understand the importance of water in our lives. Agriculture and Water Efficiency Fun Farming Facts – Discover interesting facts about farming. Crops and Water Efficiency – Learn how crops use water efficiently. California Agriculture at a Glance – Explore key facts about California’s agriculture industry. California Agriculture Mapping - CA Agriculture at a glance continued. California Water Resources State Water Project – Information about California’s major water project. Page 1 , Page 2. Lake Oroville – Learn about one of California’s main reservoirs. Page 1 , Page 2. California Bay Delta – Discover the significance of this vital ecosystem. Page 1, Page 2. California Water Conveyance Facilities – Overview of California’s water infrastructure. Metropolitan and its Facilities - Additional information. Water Conservation and Equivalents Water Equivalents Table – Understand water measurements and equivalents. Additional Water Resources and Websites The Water That Connects Us DWR Water Education Materials – Resources from the Department of Water Resources. Water Education – Further resources on water conservation and usage. Rates & Regulatory Rate Setting Process State law requires San Gabriel Valley Water Company (San Gabriel) to file a general rate case with the California Public Utilities Commission (CPUC) every three years. During this process, the CPUC conducts a comprehensive review of San Gabriel’s rates and operations, which includes: ⦁ Reviewing the company’s operations and expenses ⦁ Requesting additional information or clarification as needed ⦁ Conducting field inspections of existing and proposed facilities ⦁ Holding public hearings for customer feedback ⦁ Holding formal hearings with an administrative law judge The CPUC then sets rates and terms of service for the next three-year period. Between rate cases, San Gabriel may file special applications for issues that need to be addressed separately. Additionally, San Gabriel submits advice letters to the CPUC, which review past expenses to confirm they were necessary and prudent before being included in rates. The CPUC also initiates its own proceedings on issues involving utilities. In these cases, San Gabriel submits expert testimony and comments as required. Learn more about the CPUC's rate-setting process by watching this video about How Rates Are Set. Tóma un momento para ver cómo la CPUC determina las tarifas cobradas por San Gabriel Valley Water Company en este video. Contact Information San Gabriel Valley Water Company Rate Department 11142 Garvey Avenue El Monte, CA 91723 (626) 448-6183 Tariff Book Disclaimer The information shown herein is believed by San Gabriel Valley Water Company to be an accurate representation but it does not take the place of the official and effective tariffs on file with the California Public Utilities Commission (CPUC). San Gabriel Valley Water Company tariffs are presented solely for background information. Because San Gabriel Valley Water Company files revisions of its tariffs with the CPUC, readers should contact San Gabriel Valley Water Company if they have reason to question whether a particular tariff is current. Contact information: (626) 448-6183 – waterrates@sgvwater.com General Rates Schedules General Metered Service – General LA-1 7.1.25 (PDF 588 KB) General Metered Service – Conservation LA-1C 7.1.25 (PDF 330 KB) Private Fire Service LA-4 7.1.25 (PDF 1 MB) Recycled Water Metered Service LA-6 7.1.25 (PDF 653 KB) Construction Service LA-9 4-18-23 (PDF 178 KB) Customer Assistance Program (CAP) LA-CAP 6.1.25 (PDF 291 KB) Additional Surcharges/Surcredits LA-AS 3.1.25 (PDF 105 KB) Surcharge to Fund Public Utilities Commission AAUF 1.1.26 (PDF 291 KB) Preliminary Statement Preliminary Statement 7.1.25 (PDF 14 MB) Rules 1 – Definitions Rule 1 4-8-20 (PDF 217 KB) 2 – Description of Service 720-W (PDF 99 KB) 3 – Application for Service 394-W (PDF 101 KB) 1747-W (PDF 26 KB) 4 – Contracts 395-W (PDF 100 KB) 5 – Special Information Required on Forms Rule 5 2025.10.10 (PDF 1.6 MB) 6 – Establishment and Re-establishment of Credit 398-W (PDF 98 KB) 7 – Deposits 749-W (PDF 96 KB) 709-W (PDF 98 KB) 8 – Notices Rule 8 10-1-23 (PDF 178 KB) 9 – Rendering and Payment of Bills Rule 9 4-13-24 (PDF 749 KB) 10 – Disputed Bills Rule 10 4-8-20 (PDF 249 KB) 11 – Discontinuance and Restoration of Service Rule 11 4-8-20 (PDF 1 MB) 12 – Information Available to Public Rule 12 (PDF 145 KB) 13 – Temporary Service 411-W (PDF 101 KB) 412-W (PDF 98 KB) 14 – Continuity of Service 413-W (PDF 97 KB) 14.1 – Water Conservation and Rationing Plan Rule 14.1 (PDF 556 KB) 14.2 – Staged Water Shortage Surcharges Schedule 14.1 (PDF 545 KB) 15 – Main Extensions Rule 15 (PDF 5.7 MB) 16 – Service Connections, Meters and Customer’s Facilities Rule 16 7.1.25 17 – Standards for Measurement of Service 971-W (PDF 89 KB) 18 – Meter Tests and Adjustment of Bills for Meter Error 432-W (PDF 101 KB) 433-W (PDF 99 KB) 434-W (PDF 96 KB) 19 – Service to Separate Premises and Multiple Units, and Resale of Water Rule 19 1-1-19 (PDF 145 KB) 20 – Water Conservation 782-W (PDF 95 KB) 21 – Customer Information Sharing Rule 21 8-13-16 (PDF 89 KB) Forms 1 – Application for Water Service Form No. 1 2025.10.10(PDF 1.7 MB) 2 – Customer’s Guarantee Receipt Form No. 2 2025.10.10 (PDF 847 KB) 3 – Bill for Service Form 3 LA1.2.26 (PDF 1.5 MB) 4 – Main Extension Contract Individuals 911-W (PDF 81 KB) 5A – Main Extension Contract Subdivisions, tracts, housing projects, industrial developments, commercial buildings, or shopping centers Distribution Plant Only – No Special Facilities Fire Flow Requirements Meet General Order No. 103 912-W (PDF 151 KB) 5B – Main Extension Contract Subdivisions, tracts, housing projects, industrial developments, commercial buildings, or shopping centers Distribution Plant Only – No Special Facilities Fire Flow Requirements Exceed General Order No. 103 913-W (PDF 162 KB) 5C – Main Extension Contract Subdivision, tracts, housing projects, industrial developments, commercial buildings, or shopping centers Special Facilities and Distribution Plant Fire Flow Requirements Meet General Order No. 103 914-W (PDF 195 KB) 5dD – Main Extension Contract Subdivision, tracts, housing projects, industrial developments, commercial buildings, or shopping centers Special Facilities and Distribution Plant Fire Flow Requirements Exceed General Order No. 103 915-W (PDF 203 KB) 5E – Main Extension Contract Subdivision, tracts, housing projects, industrial developments, commercial buildings, or shopping centers Distribution Plant – Special Facilities (together or separately) – Fire Flow Requirements Either Meet or Exceed General Order No. 103 916-W (PDF 147 KB) 5F – Main Extension Contract Special facilities Subdivisions, Tracts, Housing Projects, Industrial Developments, Commercial Buildings, or Shopping Centers 917-W (PDF 106 KB) 6 – Notice of Returned Item Form No. 6 2025.10.10 (PDF 843 KB) 6A – Customer Remittance Return Form No. 6a 2025.10.10(PDF 702 KB) 7 – Reminder Notice Form 7 LA 1.2.26 (PDF 516 KB) 7A – Urgent Notice Form 7 LA Urgent 1.2.26 (PDF 1.6 MB) 8 – Important Notice Post-Disconnection to title Form No. 8 2025.10.10 (PDF 872 KB) 9 – Application for Private Fire Service For use when no service installation is required Form No. 9 (PDF 99 KB) 9A – Application for Private Fire Service For use when a service installation is required (Cost to be paid by Contractor) 1091-W (PDF 110 KB) 9B – Application for Private Fire Service For use when a service installation is required (Cost to be paid by Contractor) 1092-W (PDF 105 KB) 9C – Contractor’s Agreement for Installation of Private Fire Service 1093-W (PDF 99 KB) 10 – Water Service for House Construction Form No. 10 (PDF 90 KB) 12 – Uniform Fire Hydrant Service Agreement Form No. 12 (PDF 158 KB) 13 – Application to Withdraw Water From Fire Hydrant Form No. 13 (PDF 87 KB) 14 – Indemnity Agreement for Income Tax Component of Contributions Form No. 14 (PDF 159 KB) 15 – San Gabriel Valley Water Company AutoPay Application Form 15 1.2.26 (PDF 137 KB) 16A – Los Angeles County Division Notice and Application for Customer Assistance Program (CAP) Form 16A 6.1.24 (PDF 2 MB) 17A – Tenant Notification Form 17A 1.2.26 (PDF 235 KB) 18 – Confidentiality and Non-Disclosure Agreement From No. 18 (PDF 474 KB) 19A – Continuous Service Agreement Form No. 7a LA 2025.10.10 (PDF 1.1 MB) Contracts & Deviations List of Contracts & Deviations 7-1-24 (PDF 305 KB) Other Tariffs Title Page Title Page (PDF 74KB) Table of Contents TOC 1.2.26 (PDF 255 KB) Service Area Map – South SAM-S (PDF 294 KB) Service Area Map – East SAM-E (PDF 169 KB) Service Area Map – West SAM-W (PDF 173 KB) Latest Rates & Regulatory Updates On January 2, 2025, San Gabriel Valley Water Company (SGVWC) filed a General Rate Case (GRC) Application 25-01-001 with the California Public Utilities Commission (CPUC). The application requests rate increases in SGVWC’s Los Angeles County covering the fiscal years (July – June) 2026-2027, 2027-2028, and 2028-2029. If the CPUC approves this application, SGVWC will recover forecasted costs in rates over a three-year period beginning July 1, 2026. GRC 2025 Notice – English GRC 2025 Notice – Spanish 2026-2027 General Rate Case Fact Sheet Resolution E-5076 Tribal Land Transfer Policy PPH Notice GRC 2025 English PPH Notice GRC 2025 Spanish CPUC Filings Click Here to visit the CPUC Filing page Advice Letter Filings With CPUC To view index of Water Utility Advice Letters, please visit the California Public Utilities Commission . Advice Letter – 628 Close DLRBA & transfer residual balances to PABBA Filed Date 3-10-26 Effective Date 4-1-26 AL 628 (PDF 285 KB) Advice Letter – 627 Change to Sample Forms Filed Date 1-20-26 Effective Date 1-20-26 AL 627 (PDF 5.8 MB) Advice Letter 626 – Update PUC Utilities Reimbursement (PUCURA) Users Fee Filed Date 12-19-25 Effective Date 1-1-26 AL 626 (PDF 190 KB) Advice Letter 625 – Rule No. 15 Revision Filed Date 12-10-25 Effective Date 12-10-25 AL 625 (PDF 225 KB) Advice Letter 622 – Update Rule 16 Cross Connection Language Filed Date 7-1-25 Effective Date 7-1-25 AL 622 (PDF 234 KB) Advice Letter 621 – Transfers to PABBA Filed Date 6-12-25 Effective Date 7-1-25 AL 621 (PDF 121 KB) Advice Letter 620 – 2025-2026 Escalation Year Rates Filed Date 5-19-25 Effective Date 7-1-25 AL 620 (PDF 1 MB) Advice Letter 619 – Cap Income Level Increase Filed Date 4-21-25 Effective Date 6-1-25 AL 619 (PDF 421 KB) Advice Letter 617 – Rule 15 Tax Gross-up Filed Date 1-30-25 Effective Date 1-30-25 AL 617 (PDF 191 KB) Advice Letter 615 – Amortization of A.22-01-003 IRMA Filed Date 1-3-25 Effective Date 3-1-25 AL 615 (PDF 526 KB) Advice Letter 614 – Cost of Capital Rates Filed Date 1-1-25 Effective Date 1-1-25 AL 614 (PDF 4 MB) Advice Letter 604-A – Resolution W-5282 OP4 Filed Date 12-20-24 Effective Date 1-1-25 AL 604 A (PDF 223 KB) Advice Letter 604-B – Resolution W-5282 OP5 Filed Date 12-20-24 Effective Date 1-1-25 AL 604 B (PDF 165 KB) Advice Letter 613 – Update PUC Utilities Reimbursement Fee Filed Date 12-20-24 Effective Date 1-1-25 AL 613 (PDF 222 KB) Advice Letter 612 – Establish O&M Grant Proceeds Memorandum Account Filed Date 11-12-24 Effective Date 11-12-24 AL 612 (PDF 3 MB) Advice Letter 611 – Conservation Regulation Memo Account Filed Date 9-24-24 Effective Date 9-24-24 AL 611 (PDF 3 MB) Advice Letter 610 – D.10-12-058 Extension of O&M Grant Funding Filed Date 7-3-24 Effective Date 8-2-24 AL 610 (PDF 2 MB) Advice Letter 609 – Revise CAP Preliminary Statement Filed Date 5-31-24 Effective Date 5-31-24 AL 609 (PDF 556 KB) Advice Letter 606 – 2024-2025 Escalation Year Rates File Date 5-15-24 Effective Date 7-1-24 AL 606 (PDF 786 KB) Advice Letter 605 – CAP Income Level Increase File Date 4-24-24 Effective date 6-1-24 AL 605 (PDF 308 KB) Advice Letter 604 – Drought Loss Revenue Memo Account File Date 4-19-24 Effective date 7-1-24 AL 604 (PDF 553 KB) Advice Letter 603 – Montebello Recycle Water Contract Extension File Date 4-12-24 Effective date 4-12-24 AL 603 (PDF 673 KB) Advice Letter 601 – Power Cost Offset File Date 4-8-24 Effective Date 4-13-24 AL 601 (PDF 235 KB) Advice Letter 600 – Implementation of GRC Rates T.Y> 2023-2024 File Date 4-8-24 – Effective Date 4-13-24 AL 600 (PDF 1 MB) Advice Letter 598 – Revised Customer Service Forms File Date 2-26-24 Effective Date 2-26-24 AL 598 (PDF 1 MB) Advice Letter 597 – Continuous Service Agreement File 1-12-24 Effective Date 2-11-24 AL 597 (PDF 504 KB) Advice Letter 595 – Update PUC Utilities Reimbursement Fee File 12-15-23 effective Date 1-1-24 AL 595 (PDF 169 KB) Advice Letter 594-A – Drinking Water Fees Balancing Account File 12-7-23 Effective Date 1-1-24 AL 594-A (PDF 321 KB) Advice Letter 594 – Drinking Water Fees Balancing Account File 11-13-23 Effective Date 1-1-24 AL 594 (PDF 4 MB) Advice Letter 592 – Request to Update Rule No. 8 (Notices) and Rule No. 9 (Rending & Payment of Bills) File 8-18-23 Effective Date 10-1-23 AL 592 (PDF 840 KB) Advice Letter 590 – Power Cost Offset File 6-30-23 Effective Date 8-1-23 AL 590 (PDF 456 KB) Advice Letter 589 – Interim Rates File 6/9/23 Effective Date 7/1/23 AL 589 (PDF 527 KB) Advice Letter 588 – CARW Income Requirements File 4/14/23 Effective Date 6/1/23 AL 588 (PDF 283 KB) Advice Letter 587 – Expand certificate of public convenience File 3/31/23 Effective Date 4/18/23 AL 587 (PDF 4 MB) Advice Letter 585 – PUC Users Fee File 12/16/22 Effective Date 1/1/23 AL 585 (PDF 755 KB) Advice Letter 583 – Water Supply Cost Offset File 12/9/22 – Effective 1/1/23 AL 583 (PDF 1 MB) Advice Letter 582- Drought Lost Revenue Memo Account file 6/10/22 – Effective 7/1/22 AL 582 (PDF 548 KB) Advice Letter 581- Water Conservation Memo Account File 6/10/22 – Effective 7/1/22 AL 581 (PDF 534 KB) Advice Letter 578 – Escalation Year 2022-2023 Rates File 5/17/22 Effective Date 7/1/22 AL 578 (PDF 619 KB) Advice Letter 577 – Update CARW Income Requirement Levels 2022-2023 File 5/6/22 Effective Date 6/1/22 AL 577 (PDF 1 MB) Advice Letter 576 – O&M Grant Funding Filed 3/17/22 Effective Date 4/16/22 AL 576 (PDF 892 KB) Advice Letter 575 – Update Form 7 (Reminders) & Form 7a (Urgent) Filed 1/25/22 Effective Date 1/25/22 AL 575 (PDF 6 MB) Advice Letter 574 – Update Rule 14.1 Filed 1/13/22 Effective date 1/13/22 AL 574 (PDF 2 MB) Advice Letter 570-A – Supplemental AL to revise AL 563 Escalation Yr 2021-22 rates Filed 12/17/21 Effective date 1/1/22 AL 570-A (PDF 698 KB) Advice Letter 573 – Power Cost Balancing Account Filed: 12/13/21 | Effective: 1/1/22 AL 573 (PDF 326 KB) Advice Letter 570 – Revised Escalation Year 2021-2022 Rates Filed: 11/19/21 | Effective: 1/1/22 AL 570 (PDF 732 KB) Advice Letter 568 – Power Cost Offset LA Division Filed: 10/7/21 | Effective: 1/1/22 AL 568 (PDF 257 KB) Advice Letter 567 – CARW Form Update Filed: 8/19/21 | Effective: 8/19/22 AL 567 (PDF 1 MB) Advice Letter 566 – Preliminary Statement Revision Filed: 7/20/21 | Effective: 7/20/21 AL 566 (PDF 975 KB) AL 565 – Extend Emergency Customer Protections to 9/30/21 Filed: 6/28/21 | Effective: 6/28/21 AL 565 (PDF 828 KB) AL 563 Escalation Year 2021-2022 Filed: 5/17/21 | Effective: 7/1/21 AL 563 (PDF 1.4 MB) AL 562 UPDATE CARW Income Req. 2021-2022 Filed: 4/30/21 | Effective: 6/1/21 AL 562 (PDF 1.4 MB) AL 561 COVID-19 Transition Plan Filed: 4/1/21 | Effective: 5/1/21 AL 561 (PDF 600 KB) AL 560 Compliance Filing Filed: 3/4/21 | Effective: 3/4/21 AL 560 (PDF 1.6 MB) AL 559 Extend Emergency Customer Protections to June 30, 2021 Filed: 2/19/21 | Effective: 2/19/21 AL 559 (PDF 337 KB) Close DLR & DSR Balancing Accounts Filed: 12/18/20 | Effective: 2/1/21 AL 558 (PDF 613 KB) Pending Sale of Real Property Filed: 9/10/20 | Effective: 9/10/20 AL 556 (PDF 1 MB) Supplemental AL Seeking Implementation of GRC Rates for TY 2020-2021 Filed: 8/25/20 | Effective: 8/19/20 AL 552-A (PDF 2 MB) Polyflouroakyl Substances Memorandum Account (PFASMA) Filed: 8/17/20 | Effective: 3/15/19 AL 545-A (PDF 253 KB) Water Supply Cost Offset Filed: 8/14/20 | Effective: 8/19/20 AL 554 (PDF 451 KB) Implementation of GRC Rates for TY 2020-2021 Filed: 8/14/20 | Effective: 8/19/20 AL 552 (PDF 1 MB) PUC Utility Fees Filed: 7/31/20 | Effective: 10/1/20 AL 551 (PDF 685 KB) Interm Rates Filed: 6/8/20 | Effective: 7/1/20 AL 550 (PDF 2 MB) CARW Income Requirements 2020-2021 Filed: 4/30/20 | Effective: 6/1/20 AL 549 (PDF 1 MB) Compliance Filing pursuant to Resolution M-4842 Filed: 4/29/20 | Effective: N/A AL 548 (PDF 2 MB) SB 998 Compliance Filed: 4/29/20 | Effective: 4/8/20 AL 547-A (PDF 2 MB) Compliance Revisions Filed: 4/8/20 | Effective: 4/8/20 AL 547 – SB 998 (PDF 2.6 MB) COVID-19 Information Only Filing Filed: 3/18/20 AL 546 (PDF 253 KB) Polyflouroakyl Substances Memorandum Account (PFASMA) Filed: 1/7/20 | Effective: 3/15/19 AL 545 (PDF 600 KB) SB 998 Water Shut Off Protection Act Filed: 12/19/19 | Effective: 2/1/20 AL 544 (PDF 1 MB) Plant F23 Balancing Account Filed: 9/11/19 | Effective: 11/1/19 AL 543 (PDF 276 KB) Emergency Disaster Relief Program Filed: 9/9/19 | Effective: 9/9/19 AL 542 (PDF 1 MB) Water Cost Offset Filed: 6/19/19 | Effective: 7/1/19 AL 540 (PDF 453 KB) Escalation Year 2019-2020 Filed: 5/19/19 | Effective: 7/1/19 AL 538 (PDF 597 KB) Update CARW Income Requirement Levels Filed: 4/8/19 | Effective: 6/1/19 AL 537 (PDF 519 KB) Update CPUC Reimbursement Account Users Fee Filed: 3/6/19 | Effective: 4/1/19 AL 536 (PDF 519 KB) Revisions to Bills and Forms Filed: 12/17/18 | Effective: 12/17/18 AL 535 (PDF 1518 KB) Cost of Capital Implementation Filed: 12/17/18 | Effective: 1/1/19 AL 534 (PDF 910 KB) Authorization to Establish Cost of Capital Memo Acct Filed: 8/31/18 | Effective: 7/27/18 531 (PDF 389 KB) Clarify the PABBA function Filed: 8/27/18 | Effective: 8/27/18 530 (PDF 777 KB) Water Cost Offset Filed: 5/25/18 | Effective: 7/1/18 526 (PDF 450 KB) Tax memo Account Refund Filed: 5/14/18 | Effective: 7/1/18 521 (PDF 403 KB) Escalation Year 2018-2019 rates Filed: 6/11/18 | Effective: 7/1/18 520-A (PDF 603 KB) Escalation Year 2018-2019 rates Filed: 5/14/18 | Effective: 7/1/18 520 (PDF 606 KB) Advice Letter 519 – CARW Eligibility Income Guidelines Filed: N/A | Effective: 6/1/18 519 (PDF 1 MB) Change to Sample Forms Filed: 2/26/18 | Effective: 2/26/18 517 (PDF 2 MB) Modify Rule 19 Filed: 1/18/18 | Effective: 1/18/18 513 (PDF 292 KB) Update Rule 15 Filed: 2/5/18 | Effective: 1/01/18 512-A (PDF 356 KB) Update Rule No. 15 Filed: 1/16/18 | Effective: 1/01/18 512 (PDF 351 KB) 2018 Tax Accounting Memorandum Account Filed: 12/29/17 | Effective: 1/1/18 511 (PDF 325 KB) Updated CPUC Reimbursement Account Users Fee Filed: 12/19/17 | Effective: 1/1/18 509 (PDF 325 KB) Drought Lost Revenue and Drought Surcharge Revenue Filed: 9/14/18 | Effective: 10/1/18 507-A (PDF 375 KB) Amortize Drought Lost Revenue and Drought Surcharge Memo Accounts Filed: 12/8/17 | Effective: TBD 507 (PDF 712 KB) Overcollection Conservation Program Balancing Account Filed: 9/6/17 | Effective: 9/20/17 502-A (PDF 450 KB) Overcollection Conservation Program Balancing Account Filed: 8/31/17 | Effective: 9/20/17 502 (PDF 824 KB) Amortize CARW Balancing Account Filed: 8/24/17 | Effective: 9/20/17 501 (PDF 746 KB) Close and Transfer Memo Accounts Filed: 7/11/17 | Effective: 8/10/17 498 (PDF 396 KB) Water Supply Cost Offset Filed: 6/30/17 | Effective: 6/30/17 497 (PDF 607 KB) Implementation of GRC Test Year 2017-2018 Rates Filed: 7/28/17 | Effective: 7/1/17 496-A (PDF 2 MB) Implementation of GRC Test Year 2017-2018 Rates Filed: 6/26/17 | Effective: 7/1/17 496 (PDF 2 MB) Recycled Water Contract Filed: 6/28/18 | Effective: 7/1/18 495-A (PDF 1 MB) Extension of Water Sales Agreement with the County of LA Filed: 6/19/17 | Effective: 7/1/17 495 (PDF 261 KB) Service Area Map Update Filed: 4/25/17 | Effective: 5/25/17 494 (PDF 741 KB) CARW Income Eligibility Guidelines Filed: 4/12/17 | Effective: 6/1/17 493 (PDF 1 MB) Construction Costs of SEM Recycled Water System Phase I Filed: 3/9/17 | Effective: 4/8/17 492 (PDF 991 KB) School Lead Testing Memorandum Account (SLTMA) Filed: 3/7/17 | Effective: 3/7/17 491-A (PDF 542 KB) Establish School Lead Testing Memorandum Accounts Filed: 1/17/17 | Effective: 1/31/17 491 (PDF 4 MB) Water Cost Offset Filed: 12/27/16 | Effective: 1/1/17 489 (PDF 604 KB) Increase the PUC reimbursement fee Filed: 12/15/16 | Effective: 1/1/17 488 (PDF 496 KB) CARW Balancing Account Amortization Filed: 11/2/16 | CPUC Rejected 487 (PDF 461 KB) Plant G6 Filed: 10/3/16 | Effective: 10/3/16 486-B (PDF 1,014 KB) Plant G6 Filed: 9/21/16 | Effective: 9/21/16 486-A (PDF 1 MB) Plant G6 Filed: 9/15/16 | Effective: 9/15/16 486 (PDF 1 MB) Drought Loss Revenue Surcharge Filed: 9/15/16 | Effective: 9/20/16 484-A (PDF 668 KB) Drought Lost Revenue and Drought Surcharge Revenue Memo Account Amortization Filed: 7/18/16 | Effective: 9/20/16 484 (PDF 550 KB) Customer Information Sharing Filed: 7/14/16 | Effective: 08/13/16 483 (PDF 796 KB) Water Supply Expense Offset Filed: 7/1/16 | Effective: 7/1/16 481 (PDF 423 KB) Changing Schedule 14.1 from Stage 2 to Stage 1 Filed: 6/24/16 | Effective: 6/24/16 480 (PDF 841 KB) CARW Income Eligibility Guidelines Filed: 4/28/16 | Effective: 6/1/16 479 (PDF 1 MB) Update CARW tariffs D.16-03-021 Filed: 3/21/16 | Effective: 3/21/16 476 (PDF 895 KB) Advice Letter Filing Filed: 1/28/16 | Effective: 1/28/16 473 (PDF 661 KB) Update list of Contracts and Deviations Filed: 12/29/15 | Effective: 1/28/16 472 (PDF 2 MB) Update PUC Utilities Reimbursement Account User Fee Filed: 12/8/15 | Effective: 1/1/16 471 (PDF 525 KB) Recycled Water Main Extension Project-Supplemental Filed: 11/18/15 | Effective: 11/18/15 469 (PDF 302 KB) CARW Balancing Account Amortization Filed: 9/2/15 | Effective: 9/2/15 468 (PDF 350 KB) Water Supply Expense Offset – Supplemental Filed: 6/30/15 | Effective: 7/1/15 466-A (PDF 798 KB) Water Supply Expense Offset Filed: 6/22/15 | Effective: 7/1/15 466 (PDF 480 KB) Notice & Application for California Alternative Rates for Water Program Filed: 6/9/15 | Effective: 6/1/15 465 (PDF 348 KB) Supplement to Schedule 14.1, Staged Water Shortage Surcharges and Penalties Filed: 5/29/15 | Effective: 6/1/15 464-A (PDF 523 KB) Schedule 14.1, Staged Water Shortage Surcharges and Penalties Filed: 5/22/15 | Effective: 6/1/15 464 (PDF 707 KB) Rule 14.1 Water Shortage Contingency Plan Modifying Watering Days Filed: 6/22/15 | Effective: 6/22/15 463-A (PDF 179 KB) Modify Rule 14.1, Water Shortage Contingency Plan Filed: 5/22/15 | Effective: 5/22/15 463 (PDF 1 MB) Drought Lost Revenue Memo Account Language Changes Filed: 6/22/15 | Effective: 6/22/15 462-A (PDF 199 KB) Establishment of a Drought Lost Revenue Memorandum Account Filed: 5/6/15 | Effective: 5/6/15 462 (PDF 527 KB) Amortize Water Production Balancing Account Filed: 5/6/15 | Effective: 5/6/15 461 (PDF 419 KB) Update of CARW eligibility guidelines Filed: 4/24/15 | Effective: 6/1/15 460 (PDF 1.1 MB) Payment Options Memorandum Account Filed: 2/24/15 | Effective: 2/24/15 458 (PDF 403 KB) Plant G6 Reservoir Costs Filed: 2/6/15 | Effective: N/A 456 (PDF 1 MB) Correct Tariff Schedules Filed: 2/5/15 | Effective: 2/5/15 455 (PDF 403 KB) Water Supply Cost Offset Filed: 1/29/15 | Effective: 1/29/15 454 (PDF 689 KB) Rearrange and Expand Preliminary Statements Filed: 12/02/14 | Effective: 12/02/14 453 (PDF 2 MB) Credit and Debit Card Payments Filed: 11/26/14 | Effective: 11/26/14 451 (PDF 1 MB) Supplement to Amortize WRAM Balancing Account Filed: 12/03/14 | Effective: 12/03/14 450-B (PDF 651 KB) Supplement to Amortize WRAM Balancing Account Filed: 12/01/14 | Effective: 12/01/14 450-A (PDF 613 KB) Amortize WRAM Balancing Account Filed: 11/26/14 | Effective: 11/26/14 450 (PDF 573 KB) Munoz Nursery Contracts and Deviations Filed: 10/07/14 | Effective: 10/07/14 449 (PDF 408 KB) Suspend and Reinstate CARW Amortization Filed: 9/24/14 | Effective: 9/24/14 447 (PDF 1 MB) Drought Emergency Declaration Conservation Memorandum Account Filed: 8/22/14 | Effective: 2/27/14 446 (PDF 442 KB) Amended Water Service Agreement Filed: 7/23/14 | Effective: 7/23/14 445-A (PDF 2 MB) Plant G6 Reservoir Project Filed: 6/17/14 | Effective: 6/17/14 442 (PDF 1 MB) Contracts & Deviations Montebello Potable Water Contract. Filed: 5/2/14 | Effective: 5/2/14 435 (PDF 804 KB) CARW Income Guidelines Filed: 4/7/14 | Effective: 6/1/14 434 (PDF 772 KB) Grant Rea Park City of Montebello Filed: 8/21/14 | Effective: 8/21/14 433-A (PDF 805 KB) Recycled Water Agreement with the City of Montebello Filed: 4/9/14 | Effective: 4/9/14 433 (PDF 261 KB) Amortization of the CARW Memo Account Filed: 8/15/14 | Effective: 8/20/14 432-A (PDF 432 KB) CARW Memorandum Account Amortization Filed: 3/12/14 | Effective: 3/12/14 432 (PDF 646 KB) Cost of Capital Memorandum Accounts Amortization Filed: 2/24/14 | Effective: 2/24/14 430-A (PDF 456 KB) Cost of Capital Memorandum Accounts Amortization Filed: 1/27/14 | Effective: 1/27/14 430 (PDF 677 KB) Expense offset filing Filed: 7/25/13 | Effective: 7/25/13 429 (PDF 650 KB) Cost of Capital Rate Decrease Filed: 6/14/13 | Effective: 7/1/13 428-A (PDF 850 KB) Cost of Capital Rate Decrease Filed: 5/28/13 | Effective: 7/1/13 428 (PDF 1 MB) CARW Income Guidelines Filed: 4/15/13 | Effective: 4/15/13 425 (PDF 997 KB) Construction Costs for the Remodel of the El Monte office Filed: 2/11/13 | Effective: 4/1/13 424 (PDF 2 MB) Establish Income Tax Repair Regulations Implementation Memorandum Account Filed: 1/14/13 | Effective: 1/14/13 423 (PDF 427 KB) Sale of Real Property Filed: 1/9/13 | Effective: 1/9/13 422 (PDF 664 KB) Establish Interim Rates Memorandum Account Filed: 2/31/12 | Effective:1/1/13 421 (PDF 495 KB) Notice of Sale of Contributed Real Property Filed: 8/15/12 | Effective: 8/15/12 418 (PDF 892 KB) CARW program qualification changes Filed: 6/22/12 | Effective: 6/22/12 415 (PDF 266 KB) Escalation Year 2012 – 2013 Increase Filed: 5/16/12 | Effective: 07/01/12 414 (PDF 1 MB) CARW Income Guidelines Filed: 5/02/12 | Effective: 06/01/12 413 (PDF 2 MB) Supplemental Preliminary Statement Cost of Capital Litigation Memo Account Filed: 4/18/12 | Effective: 1/18/12 412-A (PDF 822 KB) Preliminary Statement Cost of Capital Litigation Memo Account Filed: 4/13/12 | Effective: 4/13/12 412 (PDF 258 KB) Correction of minor errors in Advice Letter 409-A Filed: 4/11/12 | Effective: 4/11/12 411 (PDF 599 KB) Supplement to Amortize Interim Rates Memo Account Filed: 03/20/12 | Effective: 03/20/12 409-A (PDF 579 KB) Interim Rates Memo Account Filed: 11/21/11 | Effective: 11/21/11 409 (PDF 586 KB) Test Year 2010-2011 Rates Filed: 11/16/11 | Effective: 1/16/11 408 (PDF 598 KB) Test Year 2010-2011 Rates Filed: 11/15/11 | Effective: 1/15/11 407 (PDF 1 MB) Amended 2010 Tax Act Memorandum Account Filed: 09/08/11 | Effective: 04/14/11 405-B (PDF 467 KB) Amended 2010 Tax Act Memorandum Account Filed: 08/22/11 | Effective: 04/14/11 405-A (PDF 439 KB) 2010 Tax Act Memorandum Account Filed: 08/01/11 | Effective: 04/14/11 405 (PDF 382 KB) Amortize Pumped and Purchased Water Balancing Account Filed: 07/25/11 | Effective: 07/25/11 404 (PDF 511 KB) Interim Rates Filed: 06/29/11 | Effective: 07/01/11 403-A (PDF 766 KB) Interim Rates Filed: 06/29/11 | Effective: 07/01/11 403 (PDF 342 KB) Intervener Compensation Filed: 06/09/11 | Effective: 06/09/11 402 (PDF 465 KB) Ownership of nursery served under recycled contract Filed: 06/03/11 | Effective: 06/03/11 401 (PDF 235 KB) Multi-Language Tenant Notification Filed: 06/02/11 | Effective: 06/02/11 400 (PDF 611 KB) Alternative Water Rates Qualifications Filed: 05/12/11 | Effective: 05/12/11 397 (PDF 464 KB) Additional Bill Payment Options Filed: 03/07/11 | Effective: 03/07/11 394 (PDF 200 KB) Revised Cost of Capital Filed: 11/29/10 | Effective: 11/29/10 391 (PDF 715 KB) Income Tax Benefit Refund Filed: 08/10/10 | Effective: 08/18/10 389 (PDF 389 KB) Conservation Rates Filed: 06/10/10 | Effective: 07/01/10 386 (PDF 92 KB) Water Supply Offset Filed: 06/10/10 | Effective: 07/01/10 384 (PDF 87 KB) Expense Offset Water Costs Assessments Filed: 05/13/10 | Effective: 05/13/10 382 (PDF 252 KB) CARW Income Guidelines Filed: 05/10/10 | Effective: 06/01/10 381 (PDF 352 KB) Recycled Water (J & E) special contract Filed: 12/16/09 | Effective: 01/16/10 379 (PDF 96 KB) Cost of Capital Memorandum Account Filed: 08/07/09 | Effective: 07/30/09 375 (PDF 137 KB) Expense Offset Water Costs Assessments Filed: 05/14/09 | Effective: 05/14/09 372 (PDF 85 KB) Cost of Capital Memorandum Account Filed: 04/01/09 | Rejected 371 (PDF 145 KB) Amortization of WQLMA Filed: 02/19/09 | Effective: 02/23/09 370 (PDF 98 KB) Rule 14.1 Filed: 08/25/08 | Effective: 09/18/08 366 (PDF 92 KB) Schedule LA-3L withdrawn Filed: 08/11/08 | Effective: 08/13/08 365 (PDF 94 KB) Sale of Company Assets (Cal-Trans) Filed: 06/25/08 | Effective: 12/18/08 364 (PDF 103 KB) Sale of Company Assets (Sam’s Club) Filed: 06/25/08 | Effective: 02/20/09 363 (PDF 104 KB) Test Year 2008-2009 rates Filed: 06/24/08 | Effective: 07/01/08 362-A (PDF 101 KB) CARW Income Guideline Update Filed: 05/29/08 | Effective: 06/02/08 361 (PDF 121 KB) Tariff Sheet Numbering Filed: 10/09/07 | Effective: 10/09/07 357 (PDF 116 KB) PU Reimbursement Fee (1.5%) Filed: 05/15/07 | Effective: 07/01/07 355 (PDF 85 KB) Water Quality Litigation Memo Account Filed: 06/01/07 | Effective: 08/22/07 354 (PDF 76 KB) Recycled Water (Chuy’s) special contract Filed: 05/31/07 | Effective: 07/01/07 352 (PDF 21 KB) CARW Income Guideline update Filed: 05/31/07 | Effective: 06/30/07 351 (PDF 28 KB) Escalation Year 2007-2008 rates Filed: 05/15/07 | Effective: 07/01/07 349 (PDF 89 KB)

Customer Services Report a Problem If you experience any issues with water service, contact us by phone or email. Our support team is ready to help. Weekend emergency phone number: (626) 448-4029 Reporting Water Emergencies For after-hours or weekend water emergencies (such as main breaks, service leaks, valve or hydrant damage, and pressure issues), call our emergency line. A Central Control Operator will assess the issue, initiate a work order, and dispatch crews if needed. Non-emergency issues will be handled during regular business hours. Customer Water Supply Gate Valve Every home or building has a water supply gate valve, used to shut off water during repairs or emergencies. Locate this valve in advance, and ensure everyone in your household knows how to use it to prevent leaks and flooding. Where to Find Your Gate Valve: Near the Front of the House – Where the water supply pipe enters your home, often below the hose bib (garden hose attachment). Inside the Meter Box – Located near the front of your home. If the gate valve is inside, it will be on the side of the meter closest to your house. (Do not use the Angle Stop or Meter Valve, which are water company property, to turn off water.) If you cannot locate your gate valve, contact Customer Service during normal business hours for a free turn-off for repairs. Start/Stop Water Service To start or transfer water service, submit an application at least 24 hours before your requested start date on a regular business day. Same-day service requests may be possible if submitted before 12 pm. Start Service Start your service by choosing a Residential or Business application. Stop Service To stop service, notify the Utility at least two business days in advance. Pay My Bill To pay your bill, click here to visit Billing and Payment. Your Meter “Edit Text” to update the font, size and more. To change and reuse text themes, go to Site Styles. Learn More Shut Off For Repair “Edit Text” to update the font, size and more. To change and reuse text themes, go to Site Styles. Learn More Understanding Your Bill “Edit Text” to update the font, size and more. To change and reuse text themes, go to Site Styles. Learn More ADU Applications “Edit Text” to update the font, size and more. To change and reuse text themes, go to Site Styles. Learn More Fire Flow “Edit Text” to update the font, size and more. To change and reuse text themes, go to Site Styles. Learn More CCR Water Report “Edit Text” to update the font, size and more. To change and reuse text themes, go to Site Styles. Learn More Additional Information Discontinuing Service To stop service, notify the Utility at least two business days in advance. How to Apply In Person: El Monte Office San Gabriel Valley Water Company 11142 Garvey Avenue El Monte, CA 91733 Directions Office Hours: M-Th 7:00am – 5:30pm (626) 448-6183 Whittier Office San Gabriel Valley Water Company 11579 Hadley Street Whittier, CA 90606 Directions Office Hours: M-Th 7:00am – 5:30pm
 
(562) 699-1041 How to Apply By Email: Request a Residential or Business Service Application by emailing: El Monte: customerservice_elmonte@sgvwater.com Whittier: customerservice_whittier@sgvwater.com Include a clear copy of your photo ID. Proof of ownership / rental agreement may be required to start service. After submitting, call (626) 448-6183 to confirm we received and processed your application. Important Notes: If the water is currently off, service can be restored the same day if all charges are paid before 5 pm. A deposit may be required. Programs and Services Service Map View our service map to find your service area, and understand how we measure your water usage with regular meter readings. Learn More Water Audits Find out more about home water audits and other info here Learn More Dig Alert: Call Before You Dig Find out more about dig alert and digging information here Learn More Customer Assistance Program (CAP) CAP provides a discount on water bills for qualifying low-income households. Learn More Critical Care Program & Third Party Notification For critical care customers, we provide special services. Find out more here. Learn More Emergency Disaster Relief Find out more about emergency protections for customers here. Learn More Emergency Preparedness Guide Find out more about emergency guide. Here's how to get started. Learn More Your Meter Meter Reading and Leak Detection Guide Meter Reading Schedule We read all meters every 27 to 33 days, organized by geographical groups to keep costs low. Contact Customer Service to find out your next scheduled reading date. How to Read Your Water Meter Classic Meter Reads like a car odometer but measures water in cubic feet. Each cubic foot equals 7.48 gallons, and bills are calculated in units of 100 cubic feet (Ccf), or 748 gallons. The last two black-background numbers are ignored in billing. Example: Initial reading: 0000 New reading: 0012 Usage: 12 Ccf (1,200 cubic feet or 8,976 gallons) AMR (Automated Meter Reading) Meter Displays total water used in cubic feet. The last five digits are ignored in billing. Example: Initial reading: 000,0 New reading: 001,2 Usage: 12 Ccf (1,200 cubic feet or 8,976 gallons) How to Check for Leaks Classic Meter Turn off all water sources. Check the meter’s sweep hand position. Wait 10-15 minutes, then recheck. If the hand has moved, a leak is present. AMR Meter Look for the faucet icon on the LCD: No Icon: No leak detected in the past 24 hours. Flashing Icon: Intermittent leak detected in the last 24 hours. Check faucets and toilets. Solid Icon: Continuous leak in the last 24 hours. Check the 9th digit on the LCD. If incrementing, inspect faucets, toilets, and exterior areas for leaks. For assistance, contact Customer Service at (626) 448-6183. Frequently Asked Questions Why is there a monthly service charge, even if I don’t use water? The service charge portion of your bill is designed to recover a portion of the total costs incurred in providing water service. These costs include operating and maintaining the supply, treatment, distribution and service facilities that are needed to provide water service to your home or business. This charge appears on every bill and does not vary with consumption, but is related to the size and flow capacity of your meter. Monthly Service Charge is a Readiness-to-serve It pays for our infrastructure. It pays for having water 24 hours a day on demand. It pays for upgrades to our water mains, reservoirs, wells and hydrants. It pays for safe drinking water that meets state and federal drinking standards. It ensures we have someone available 24/7, even after hours. It pays for having someone come to your property after hours and on weekends in an emergency. Why wasn’t I notified about a water service interruption? We strive to avoid unplanned water outages. However, unexpected issues, such as water main breaks, can occur. For planned interruptions, we notify customers in person or with door hangers detailing the expected hours of interruption. How can I get a temporary construction fire hydrant meter? Submit an application with a $2,500 deposit to San Gabriel Valley Water Company, specifying the job location. Water costs and a $60 handling fee will be deducted from the deposit once the undamaged meter is returned. Damaged meters or failure to pay bills may result in forfeiture of part or all of the deposit. What are the Customer Service hours? El Monte Office 11142 Garvey Avenue, El Monte, CA 91733 Phone: (626) 448-6183 | Fax: +1(626) 448-2105 Hours: M-Th 7:00 am – 5:30 pm After Hours: (626) 448-4029 | Email: customerservice_elmonte@sgvwater.com Whittier Office 11579 Hadley Street, Whittier, CA 90606 Phone: (562) 699-1041 | Fax: +1(562) 699-0211 Hours: M-Th 7:00 am – 5:30 pm After Hours: (626) 448-4029 | Email: customerservice_whittier@sgvwater.com Why is my bill higher than expected? Higher usage is often due to landscape irrigation issues, such as leaks, broken sprinkler heads, or increased watering. Other causes include leaky toilets, constantly running toilets, or open valves. Check your property and consult with a landscaper if needed. For questions, contact Customer Service. When is my bill due? Bills are due upon receipt and become past due if not paid within 19 days of the mailing date. How can I pay my bill? Automatic Bill Payment: Enroll by submitting the AutoPay form and a voided check. Your account will be debited automatically each billing cycle. Online Payment: Pay through your bank or third-party service (ensure you select San Gabriel Valley Water Company and use your customer and account number). Mail: Send the detachable bottom portion of your bill and payment to: San Gabriel Valley Water Company P.O. Box 5970 El Monte, CA 91734-1970 In Person: Pay by check, cashier’s check, or cash at one of our offices. When will my meter be read? Meters are typically read every 27 to 33 days. Contact Customer Service to confirm your next scheduled read date. Are there discounts for seniors, low-income households, or disabled customers? Our rates are regulated by the California Public Utilities Commission. Discounts are available for low-income customers through the Customer Assistant Program (CAP). Do you offer third-party notifications for elderly or disabled customers? Yes, we can send a notification to a designated third party (e.g., family member, guardian) for elderly or disabled customers. Proof of age (62+) or disability is required, along with the third party’s contact information. How do I start water service? Visit any of our offices to establish service: El Monte: 11142 Garvey Avenue, El Monte, CA 91733 Whittier: 11579 Hadley Street, Whittier, CA 90606 Online https://www.sgvwater.com/services How can I verify if San Gabriel Valley Water Company provides my service? We serve specific communities; refer to our Service Area Map . View Interactive Map Do you provide sewer or power services? No, we provide potable water service only. How can I check if my payment was received? Contact Customer Service, M-Th 7:30am - 5:30pm How do I stop water service if I’m moving out of the service area? To stop service, notify the Utility at least two business days in advance.

Critical Care Program & Third Party Notification Customer Assistance Program (CAP) For critical care customers, we provide special services to ensure uninterrupted water supply. Third-Party Notification for Elderly or Disabled Customers San Gabriel Valley Water Company offers a third-party notification service for elderly (62 or older) or disabled customers. We can send a notification to a designated third party, such as a family member, caregiver, clergyman, or guardian. How to Request This Service: Provide your name, address, and documentation of age or disability: Proof of Age: Birth certificate, driver’s license, passport, or other reliable document. Proof of Disability: Certification from a licensed physician, public health nurse, or social worker. Include the third party’s name, address, and phone number, along with a letter from them accepting this responsibility. This service ensures that someone you trust will be informed about important account notices on your behalf.

Emergency Preparedness Guide Customer Assistance Program (CAP) Emergencies can be chaotic. Having a well-prepared emergency kit and knowing what to do in advance can make all the difference. Here’s how to get started: Home Emergency Kit Essentials Prepare a backpack or duffle bag with these key items: Important Documents: Photocopies of ID, credit cards, deeds, insurance policies, and a home inventory. Cash: A small amount of cash or traveler’s checks. Medical Needs: Medications, wheelchair and hearing-aid batteries, contact lens solution, etc. Pet Supplies: Food, leash, carrier, and vet records. Food and Water: Three days’ worth, including pet supplies. (One gallon of water per person per day is recommended.) Cooking Essentials: Can opener, paper plates, plastic utensils. Tools and Safety: Flashlight, extra batteries, portable radio, first-aid kit, matches, whistle, and a fire extinguisher. Other Supplies: Extra clothes, blankets, hygiene items (toilet paper, moist towelettes), pliers or a wrench, local maps, and garbage bags. Store these items in a cool, dry place in a portable container (like a backpack, duffle bag, or container with a lid). Review and update your kit yearly. Knowledge Checklist In addition to supplies, being informed is critical. Here’s what you should know: Disaster Awareness: Understand the types of disasters likely to occur in your area (e.g., floods, earthquakes, fires). Learn Key Skills: Know first aid, CPR, and how to use a fire extinguisher. Utility Shut-Offs: Learn how to safely turn off gas and electricity. Consult a professional for guidance specific to your home. Family Emergency Plan: Create a plan with your family, including escape routes, meeting points, and contact methods. Ensure everyone knows where the emergency kit and utility shut-offs are located. Water Preparedness In emergencies, water may be unavailable. Here’s how much to store: Basic Needs: At least one gallon of water per person per day. Half a gallon for drinking, half a gallon for cooking and cleaning. Children, nursing mothers, and people with health conditions may need more. Store extra water for medical needs and hot weather. Water Storage Tips: Use sealed, commercially bottled water or food-grade storage containers. Store water in a cool, dry place, replacing non-bottled water every six months. For reusing large plastic bottles, clean, sanitize with bleach (one teaspoon per quart of water), rinse, fill, and add two drops of bleach before sealing. Label with the date and store in a dark place. Emergency Water Management If there’s a water emergency, follow these steps: Shut Off Water: If you hear of broken water lines or tainted water, turn off your house valve (not the valve at the street). Water Use Tips: Don’t ration water unless advised; drink at least a quart per day. Avoid drinking untreated water from faucets, streams, or ponds unless necessary. Access water in pipes by opening the lowest faucet in the house. For hot water tanks, turn off electricity/gas, open the drain, close the intake valve, and open a hot water faucet. Refill before turning the tank back on. Avoid drinking water from radiators, boilers, water beds, pools, or spas. By preparing in advance and staying informed, you can better manage in an emergency and protect your family’s health and safety.

Billing and Payment Payment Options Automatic Bill Payment Set up AutoPay to have your bill automatically deducted from your bank account every month. Complete the AutoPay Application and attach a voided check. AutoPay Application Online Payment Easily pay your bill online through our secure payment partner, InvoiceCloud . Use a credit card, debit card, or eCheck for one-time or recurring payments. Mail and Phone Payment Mail your payment or use our 24/7 automated line to pay by credit card or eCheck: 877-274-8419. San Gabriel Valley Water Company Post Office Box 5970 El Monte, CA 91734 Paying Your Bill In Person You can pay your bill in person at any of our three Customer Service Offices. We accept cash, checks, cashier’s checks, and money orders. For added convenience, our El Monte office has a digital payment kiosk. Please make checks payable to San Gabriel Valley Water Company. Each office also has a drop box available at the front entrance. El Monte Office San Gabriel Valley Water Company 11142 Garvey Avenue El Monte, CA 91733 Directions Office Hours: M-Th 7:00am – 5:30pm (626) 448-6183 Whittier Office San Gabriel Valley Water Company 11579 Hadley Street, Whittier, CA 90606 Directions Office Hours: M-Th 7:00am – 5:30pm
 (562) 699-1041 Understanding Your Bill Your water usage is measured in units of 100 cubic feet (Ccf), equal to 748 gallons. This measurement, along with any applicable charges, is shown on your bill. This guide provides a detailed explanation of each section of your water bill, helping you understand charges, usage details, and payment information. It breaks down each part of your bill, so you can see exactly where your costs come from and make informed decisions about water usage. Your Full Bill Breakdown Here Unauthorized Payment Warning Ensure payments are made through authorized channels to avoid delays or fees. ALERT: Unauthorized Online Bill Payment Services An unaffiliated bill payment service, Doxo Inc., has been misleading some San Gabriel Valley Water Company customers by appearing in search results for our online payment service. Doxo is not authorized by San Gabriel Valley Water Company to accept payments, and it has used our logo without permission, causing confusion. Some customers have experienced delays, missed due dates, and payments not reaching us when using Doxo. To pay your bill safely, use our official Pay My Bill page or call us directly. Beware of Impersonators Only allow entry to genuine water company employees, who carry color photo ID cards. If in doubt, verify by calling us at (626) 448-6183 . Important: San Gabriel Valley Water Company will never call you to request bank account information. We only ask for bank details when you reach out to us to set up AutoPay. Never share personal information with unknown callers.

Community and News News and Resources Water News and Resources California Water 2025 Explore California's latest water issues and developments. Learn More Main San Gabriel Basin Watermaster Information on water management efforts in the Main San Gabriel Basin. Learn More Sustainable Living Tips and insights for sustainable water use and water conservation. Learn More Our Road to Water Independence Discover our journey towards achieving water independence. Learn More 2024 Water Quality Authority Report Review the latest report on water quality standards and monitoring efforts. Learn More Education & Outreach At San Gabriel Valley Water Company, we believe that informed communities are empowered communities. That’s why our commitment goes beyond providing high-quality, reliable water, we’re dedicated to educating, engaging, and growing with the people we serve. Our Community Matters Our customers are at the heart of everything we do. The neighborhoods we serve aren’t just part of our service area, they’re our homes, our families, and our future. Whether it's promoting water awareness, participating in local events, or partnering with schools and civic organizations, we’re proud to support the communities that support us. Learning Together From understanding where your water comes from to discovering everyday ways to use water wisely, we strive to make water education accessible and engaging. Our outreach efforts include: Collaboration with local school districts to create educational opportunities Community events and resource fairs Workshops and public presentations Let’s Work Together Do you have a community event coming up or an idea for outreach collaboration? We’d love to hear from you! For all inquiries related to community engagement, please contact: Jeanette Diaz Director of Communications jdiaz@sgvwater.com (909) 201-7383 Together, we can make a lasting impact, one drop at a time! Blogs & Community Stories TBD Current Projects TBD How Your Rates Are Used Where Your Water Dollar Goes Ever wonder how your water bill payment is put to use? The figure below provides an approximate breakdown of how every $1 you pay is allocated to keep your water service running safely and reliably: 💧 $0.31 – Infrastructure Costs A significant portion goes toward upgrading and maintaining the pipelines, pumps, and other critical infrastructure that deliver water to your home. These investments ensure long-term reliability and help prevent costly breakdowns. 💧 $0.30 – Water Supply & Treatment Costs Nearly one-third of your dollar supports the sourcing, treatment, and testing of water to meet strict health and safety standards. 💧 $0.29 – Operations & Maintenance (O&M) Costs This portion covers the day-to-day expenses of operating our facilities, responding to service needs, and keeping systems running efficiently around the clock. 💧 $0.10 – Taxes The remaining amount goes toward local and state taxes that help support community services and compliance with regulatory requirements. Together, these investments support the continued delivery of high-quality, reliable water service for your home and community.

SB998 Reporting Pursuant to § 116918 of the California Health and Safety Code, “An urban and community water system shall report the number of annual discontinuations of residential service for inability to pay on the urban and community water system’s Internet Web site, if an Internet Web site exists, and to the board.” Residential service connections that had water shut off once during the year due to failure to pay: 2024 Residential Customers: 6232

Emergency Disaster Relief Customer Assistance Program (CAP) Emergency Protections for Customers When the California Governor’s Office or U.S. President declares a State of Emergency (excluding drought), San Gabriel Valley Water Company offers the following protections to residents and small business owners impacted by water supply disruptions, water quality issues, or uninhabitable properties, even if the emergency isn’t directly water-related (e.g., wildfires). Protections Provided: Fee Waivers: Suspend deposits and waive reconnection fees for affected customers re-establishing service, valid for up to one year. Service Response: Expedite turn-on and turn-off service requests. Payment Assistance: Offer flexible payment plans and support for low-income customers. Bill Waivers: Waive bills for customers whose homes are uninhabitable or destroyed, including a pro-rated waiver of fixed charges while the home is uninhabitable. Unpaid Bill Assistance: Work with affected customers to resolve unpaid bills and minimize disconnections. Tenant Protections: Allow tenants without account names to re-establish service by self-identifying as disaster area residents, ensuring they receive the same protections. Agency Collaboration: Share information with the Governor’s Office of Emergency Services and CAL FIRE to support emergency response efforts. Annual Outreach: Raise awareness of these protections through community events, website updates, and media notices. For more information, visit our website at www.sgvwater.com or contact a representative at: El Monte Office: (626) 448-6183 Whittier Office: (562) 699-1041 View this page in: Spanish , Chinese , Korean , Vietnamese , Russian , Tagalog .

Contact Contact Information Our Offices and Hours Customer Service Manager: Leo Barrera Service Area Map: Download PDF (324 KB) Our Offices and Hours Director of Customer Service: Leo Barrera Service Area Map: Download PDF (324 KB) San Gabriel Valley Water Company operates on a 4/10 work schedule and is closed every Friday. El Monte Office San Gabriel Valley Water Company 11142 Garvey Avenue El Monte, CA 91733 Directions Office Hours: M-Th 7:00am – 5:30pm (626) 448-6183 Whittier Office San Gabriel Valley Water Company 11579 Hadley Street, Whittier, CA 90606 Directions Office Hours: M-Th 7:00 am – 5:30 pm
 
(562) 699-1041 Office Locations El Monte Office 11142 Garvey Avenue, El Monte, CA 91733 Phone: (626) 448-6183 After Hours: (626) 448-4029 Fax: +1(626) 448-2105 Email: customerservice_elmonte@sgvwater.com Whittier Office 11579 Hadley Street, Whittier, CA 90606 Phone: (562) 699-1041 After Hours: (626) 448-4029 Fax: +1(562) 699-0211 Email: customerservice_whittier@sgvwater.com Office Hours Monday – Thursday: 7:00 am – 5:30 pm Holiday Office Closures (2026) Date Jan 1 (Thu) Jan 19 (Mon) Feb 16 (Mon) May 25 (Mon) July 6 (Mon) Sep 7 (Mon) Nov 11 (Wed) Nov 25 (Wed) Nov 26 (Thu) Dec 24 (Thu) Dec 25 (Fri) Holiday New Year's Day Martin Luther King Jr. Day President's Day Memorial Day Independence Day Observed Labor Day Veterans Day Day Before Thanksgiving Thanksgiving Day Christmas Eve Christmas Day Additional Information Our Offices and Hours Customer Service Manager: Leo Barrera Service Area Map: Download PDF (324 KB) Conservation: conservation@sgvwater.com Water Quality: waterquality@sgvwater.com Backflow & Cross-Connection: backflow@sgvwater.com Purchasing: purchasing@sgvwater.com Tariffs & Rates: waterrates@sgvwater.com Human Resources: hr@sgvwater.com Webmaster: webmaster@sgvwater.com

Privacy Policy San Gabriel Valley Water Company is committed to safeguarding your privacy. Contact us at customerservicemanager@sgvwater.com if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you. By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy. Definitions Personal Data – any information relating to an identified or identifiable natural person. Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data. Data subject – a natural person whose Personal Data is being Processed. Child – a natural person under 16 years of age. We/us (either capitalized or not) – San Gabriel Valley Water Company Data Protection Principles We promise to follow the following data protection principles: Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request. Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered. Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose. Processing is limited with a time period. We will not store your personal data for longer than needed. We will do our best to ensure the accuracy of data. We will do our best to ensure the integrity and confidentiality of data. Data Subject’s rights The Data Subject has the following rights: Right to information – meaning you have the right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed. Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered. Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete. Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records. Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data. Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing. Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you. Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another. Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us. Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages. Right to withdraw consent – you have the right to withdraw any given consent for Processing of your Personal Data. Data we gather Information you have provided us with San Gabriel Valley Water Company may obtain the following types of information from you or concerning your computer or device (“Information”), which may include information that can be used to identify you as specified below (“Personally Identifiable Information”): Name Email Address Mailing Address Telephone Number(s) Credit Card Information Blog or Website URL Social Networking Handle or Username Photo Demographic Information (e.g., age, gender, interests, and preferences) Professional Title Company Industry Activities or Content Viewed on San Gabriel Valley Water Company Information Collected Automatically ( detailed below ) Information Received from Third Parties ( detailed below ) In certain cases, we may request that you provide some of the Information identified above in order to obtain specific products or services. If you choose not to provide the Information we request, you may still use San Gabriel Valley Water Company, but you may be unable to access certain features or services. When you register to receive any products or services from San Gabriel Valley Water Company or provide information to San Gabriel Valley Water Company in any other manner, you agree to provide only true, accurate, current and complete information. Information automatically collected about you San Gabriel Valley Water Company may automatically receive and log certain types of information when you visit or interact with our websites, services, mobile applications or other products, including: Browser Information Operating System Information Mobile Device Information (e.g., device identifier, mobile operating system, etc.) IP Address Internet Service Provider Content Viewed Geographic Location Connection Speed Time of Visit Referring Site, Application, or Service Registration Time Information from our partners If you choose to use any third party website or service that is integrated with San Gabriel Valley Water Company, including a third party social networking or blogging site, such as LinkedIn, Facebook, Twitter or WordPress (“Third Party Websites”) – or if you use any San Gabriel Valley Water Company application provided through any Third Party Website – we may receive Information, including Personally Identifying Information, from such Third Party Websites, including, but not limited to: Name Nickname or Username Photo or Graphic Avatar Unique Third Party Website Identifier (e.g., Facebook User ID) Biographical or Demographic Information (e.g. professional title, gender, college attended, etc.) Likes and Interests Contacts/Friends/Associations Any Information That Is Publicly Available on Third Party Websites For example, San Gabriel Valley Water Company may offer the ability to use certain Third Party Websites to facilitate your registration on San Gabriel Valley Water Company. We may also use information about your profile and connections on Third Party Websites to allow you to share or connect with your friends and contacts on San Gabriel Valley Water Company or to personalize your experience. In addition, San Gabriel Valley Water Company offers “plugins” and “widgets” from various Third Party Websites that allow you to share San Gabriel Valley Water Company content off of our service, as discussed in “Disclosure of Information to Third Parties”. Your decision to use, or share with, a Third Party Website when accessing or using San Gabriel Valley Water Company products and services is completely voluntary. San Gabriel Valley Water Company is not responsible for compliance with the policies or practices of any Third Party Website. You should ensure that you are comfortable with the information such Third Party Websites may make available to San Gabriel Valley Water Company by reviewing those Websites’ privacy policies and service terms, and by modifying your privacy settings and preferences on those Services. Any information we receive from Third Party Websites will be governed by this Privacy Policy. Publicly available information We might gather information about you that is publicly available. How we use your Personal Data We use your Personal Data in order to: Provide products and services Fulfill your requests Improve our products and services Personalize and tailor your experience on San Gabriel Valley Water Company Operate our business Understand how users are engaging with San Gabriel Valley Water Company We use your Personal Data on legitimate grounds and/or with your Consent. On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes: To identify you for communication purposes To provide you a service or to send/offer you a product To communicate either for sales or invoicing On the ground of legitimate interest, we Process your Personal Data for the following purposes: To send you personalized offers (from us and/or our carefully selected partners); To administer and analyze our client base (purchasing behavior and history) in order to improve the quality, variety, and availability of products/ services offered/provided; To conduct questionnaires concerning client satisfaction; As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history/browsing behavior to be our legitimate interest. With your consent we Process your Personal Data for the following purposes: To send you newsletters and campaign offers (from us and/or our carefully selected partners); For other purposes we have asked your consent for; We Process your Personal Data in order to fulfill obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymize Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymized. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law. We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that: The link between purposes, context and nature of Personal Data is suitable for further Processing; The further Processing would not harm your interests and There would be appropriate safeguard for Processing. We will inform you of any further Processing and purposes. Who else can access your Personal Data We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience. We only work with partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. How we secure your data We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data (such as HTTPS). We use anonymizing and pseudonymizing where suitable. We monitor our systems for possible vulnerabilities and attacks. Stored data is encrypted when possible. Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. If you have an account with us, note that you have to keep your username and password secret. Children We do not intend to collect or knowingly collect information from children. We do not target children with our services. Cookies and other technologies we use We use cookies and/or similar technologies to analyze customer behavior, administer the website, track users’ movements, and to collect information about users. This is done in order to personalize and enhance your experience with us. A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions. We use cookies for the following purposes: Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information. Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalized features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting. Analytics cookies – these cookies are used to track the use and performance of our website and services Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organizations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organization. You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com . For more information about cookies, visit allaboutcookies.org . We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here . If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page . Contact Information customerservice_elmonte@sgvwater.com 11142 Garvey Avenue El Monte, CA 91733 Directions Changes to this Privacy Policy We reserve the right to make changes to this Privacy Policy. Last modification was made 02/03/2026

Doing Business With Us New Development Guidelines for developers and contractors to initiate new water service projects. Preliminary Assessment Availability of Water Service San Gabriel Valley Water Company (San Gabriel), regulated by the California Public Utilities Commission (CPUC), provides water service to all properties within its service area. To confirm service availability for a specific property, customers can: View the Los Angeles County division service area map. Contact San Gabriel’s Engineering Department at 11142 Garvey Avenue, El Monte, CA 91733 (626) 448-6183 and complete a Water Availability Request Form. For Larger Projects: Developers are responsible for the cost of this preliminary plan if required. Certain projects may also need a Water Supply Assessment to comply with regulations. Application Application Process for Developer Water Service Projects To start a water service project, developers must submit a completed application along with all required documentation. Missing documents may delay project processing. Once San Gabriel receives and accepts the application, required deposit, and supporting documents, the project will proceed through these phases: Application for Water Service Project Submittal Requirement Developer Water Service Project Guidelines San Gabriel Valley Water Company (San Gabriel) oversees the design and construction of all frontage and off-site water facilities for new developments, including main extensions and fire service backflow prevention devices. Only San Gabriel and its approved contractors may work on San Gabriel’s public water system. Initial Steps Application Meeting Schedule a pre-submittal application meeting with the Engineering Department to review requirements and begin the water design plan process. Application Requirements Submit the following for application approval: Job Description form Deposit for plan preparation (applied toward total project cost), includes a $10,000 base deposit, and additional deposit based on facility type: Domestic Service: $500 Landscape Service: $500 Fire Service: $5,000 Fire Hydrant: $5,000 Fire Protection Plans: Stamped and approved by the relevant fire protection authority (including fire flow, hydrants, and backflow device). Hydraulic Calculations: For private fire sprinkler systems. Electronic Improvement Plans: Submit in PDF and MicroStation/AutoCAD format. Company Letter: State the number and size of water services needed. Owner Information: Contact details of the project owner. Legal Documents: Operating Agreement or Bylaws. Utility Record Maps: For all existing utilities in the project area. Pipeline Alignment Study: Preliminary layout of proposed water facilities. Assessor’s Parcel Number(s) and Construction Schedule: San Gabriel installs water facilities after storm drains, sewer, and curbs are in place. Additional items may include: Water utility plans, street improvement plans, grading plans, sewer plans, storm drain plans, tract maps, fire hydrant location plans, and dry utility plans. Design and Construction Criteria New Mains A new main may be installed if: No existing main is adjacent to the project, and the right-of-way exceeds 70 feet. Existing mains lack sufficient hydraulic capacity. Main Sizes Standard main size: Minimum 6-inch AWWA CML/C steel pipe, ensuring water velocity does not exceed 7.5 feet per second for peak design flow or 10 feet per second for peak daily demand and fire flow. Fire Flow Requirements Design requirements set by local fire authorities (LACFD or SBCFD) and must be stamped and signed for approval. Backflow Prevention Device An approved double detector check (DDC) valve assembly is required, with sizes ranging from 4” to 12”. Water Service Materials Available service sizes: 1”, 2”, 4”, 6”, 8”, 10”, and 12”. Services under 2 inches use Municipex; larger services use AWWA CML/C. Water Meters San Gabriel provides water meters upon payment of applicable fees. Construction meters are available via Customer Service. Project Approval Process Preparation of Water Service Facilities Plans San Gabriel prepares construction drawings based on the preliminary alignment study. CAD files provided by the applicant will serve as base mapping. Utility record maps will verify locations and determine offsets. Fire hydrants and services will be consolidated to a single service lateral where feasible. Easements An easement is required for tract installations. San Gabriel will prepare the easement; the applicant must provide legal descriptions and proof of ownership. Sale of Facilities If existing infrastructure must be altered due to construction, San Gabriel processes a Sale of Facilities. Bidding and Construction Bidding After design approval, the project goes to bid. Bidding takes approximately 3 weeks. Service Agreement and Final Deposit The final deposit, based on bid amounts, includes costs for: Material, labor, design, management, inspection, overhead, contingency, and applicable taxes/fees. Construction Construction begins once: Final deposit is paid. Service Agreement and necessary permits are in place. Easements are recorded (if required). Fire hydrant locations are approved. Site conditions meet specified requirements (streets at sub-grade, curbs installed, storm drains and sewers completed). For More Information Contact San Gabriel’s Engineering Department for further guidance and to confirm project requirements. Water Service Availability Water Service Availability Letter To request a Water Service Availability Letter, submit the following to the Engineering Department: Request Form Vicinity Map (8½" x 11”) Tentative Tract Map showing proposed services and connection points to existing San Gabriel facilities Water System Sizing and dwelling unit densities/demand estimates Flow and Pressure Availability Letter For a Flow and Pressure Availability Letter, submit the following to the Engineering Department: Request Form Vicinity Map (8½" x 11”) Tentative Tract Map with proposed service points of connection to San Gabriel facilities Fire Flow Availability Forms Form 195 – For residential development Form 196 – For non-residential development Links Application for Water Service – Los Angeles County and Fontana Water Company Division Facilities Fees FO-FF Water Service Availability Form Flow and Pressure Availability Form Los Angeles County Service Area Map Products & Services We Purchase Guidelines for developers and contractors to initiate new water service projects. Major Construction Contractors Air Conditioning & Heating (Installation, Maintenance) Architectural Services Carpentry & Concrete Work Construction & Construction Management Demolition & Excavation Electrical & Low Voltage Services Fencing & Painting General Contracting HVAC & Plumbing Pipeline Contractors & Repairs Paving/Asphalt Roofing Maintenance and Repair Building Maintenance Clamp Repairs & Pipeline Testing/Repair Janitorial & Landscaping Services Pest Control Pump Equipment & Testing/Maintenance Pipeline Fittings & Valves General Products and Services Materials & Supplies: Barricades, Bearings, Bolts, Chemicals, Cleaning Supplies, Lubricants, Lumber, Material Handling Equipment Office Needs: Furniture, Design, Equipment, Supplies, and Machines Safety Supplies: Protective Equipment and Safety Gear Technology: Computers, Software, A/V, Computer Maintenance Miscellaneous: Armored Services, Courier Services, Catering, Coffee/Soft Drinks, Promotional Items, Translation Services Transportation Auto Rentals, Repairs, and Maintenance Fleet Services Vehicle Purchases Warehousing Water Equipment & Supplies Booster Pumps & Pumping Equipment Cooper Tubing & Ductile Iron Pipe Hydrants, Irrigation, & Steel Pipe Valves & Water Well Parts Meters Professional and Consulting Services Professional Services Accounting & Employee Benefits Graphic Design & Marketing Insurance & Printing Temporary Staffing Consulting Services Engineering & Environmental Financial & Regulatory Affairs Information Technology For more information, please contact: Miguel Garcia Procurement Manager Email: mgarcia@sgvwater.com Phone: (626) 774-2283 Diversity, Equity, and Inclusion Guidelines for developers and contractors to initiate new water service projects. Supplier Diversity Utility Supplier Diversity Program (USDP) San Gabriel Valley Water Company (San Gabriel) participates in the CPUC's Utility Supplier Diversity Program (USDP) as outlined in General Order 156 (GO 156). This program promotes the inclusion of: Women-owned Business Enterprises (WMBE) Minority-owned Business Enterprises (MBE) Disabled Veteran-owned Business Enterprises (DVBE) LGBT-owned Business Enterprises (LGBTBE) Persons with Disabilities Business Enterprises (PDBE) Supplier Certification Process To qualify as a diverse supplier, vendors must be certified by the Supplier Clearinghouse, a joint clearinghouse established by utilities to verify and certify eligible suppliers. Service-disabled veteran-owned businesses can obtain certification through the California Department of General Services. Once certified, suppliers are added to a database accessible to all participating utilities. Certification Criteria A certified diverse supplier is defined as a business at least 51% owned, managed, and controlled by one or more of the following: ⦁ Women ⦁ Minorities (African-American, Hispanic-American, Native-American, or Asian-American) ⦁ Service-Disabled Veterans ⦁ LGBT Individuals ⦁ Persons with Disabilities Getting Started with San Gabriel If you are a certified diverse-owned business interested in working with San Gabriel, please complete the New Vendor Registration Form. Submit your form via email to jdiaz@sgvwater.com or mail it to: San Gabriel Valley Water Company Attn: Communications Department P.O. Box 6010 El Monte, CA 91734-2010 Additional Resources ⦁ California Public Utilities Commission (CPUC) ⦁ Vendor Registration Form